Getting Help; Contacting Exabyte Sales Support - Exabyte EXB-8205 Owner's Manual

Getting help

To resolve any problems with the tape drive, follow these steps:
1. Read Chapter 4, "Troubleshooting," and refer to the section of this
2. Call your dealer or service representative.
3. If you are still unable to resolve the problem, call Exabyte Sales

Contacting Exabyte Sales Support

If you have questions about the operation of the tape drive that you
cannot answer by consulting this manual or your dealer or service
representative, call or fax Exabyte Sales Support.
Before contacting Exabyte Sales Support, gather the following information
to help isolate the problem:
o
o
Owner's Manual
manual or of your software documentation that discusses the area
where you are experiencing difficulty.
Support.
The tape drive serial number (found on the top of the tape drive
housing or on the back of the tape drive enclosure)
The tape drive FECODE and EECODE numbers (found on the
configuration label, see page 14)
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