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Copyright 1992 by EXABYTE Corporation. All rights reserved. This item and the information contained herein are the property of EXABYTE Corporation. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language...
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EXB-8205 or EXB-8505 was purchased. The warranty for the EXB-8205 and EXB-8505 shall not apply to failures caused by: Physical abuse or use not consistent with the operating instructions or product specifications provided by EXABYTE’s personnel or agent for the applicable...
Contents About This Manual 1 Before You Begin Troubleshooting the CTS ....... . 1-2 Static protection requirements for the troubleshooting environment .
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5 Replacing FRUs Replacing the Front Bezel ......5-2 Do this first ........5-2 Procedure for removing the front bezel .
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Replacing the SLD Card ....... 5-28 Do this first ........5-28 Procedure for removing the SLD card .
This manual provides instructions for performing maintenance on the ® EXABYTE EXB-8205 and EXB-8505 8mm Cartridge Tape Subsystems (CTS). It explains how to clean the tape path, load microcode, remove a data cartridge from a nonfunctioning CTS, and replace field replaceable units (FRUs).
Chapter 2 or Chapter 3 as appropriate. If you have determined that you need to replace a FRU, and you have received the new FRU from EXABYTE, refer to the section in Chapter 5 that describes how to replace the FRU and how to prepare the CTS for operation after you have replaced a FRU.
Conventions used in this manual This manual uses special conventions to highlight action items, notes, important information, cautions, and warnings. The following shows the format and definitions of this text. Take special note of boxed text. Failure to follow cautions can result in equipment damage or personal injury! Text that is preceded by an arrow indicates an important action that you should perform before continuing.
Related publications The following publications will help you understand some of the tasks referred to in this manual. EXB-8205 8mm Cartridge Tape Subsystem User’s Manual, 510701 EXB-8205 8mm Cartridge Tape Subsystem Product Specification, 510703 EXB-8505 8mm Cartridge Tape Subsystem User’s Manual, 510503...
Before You Begin This chapter contains the following information: Troubleshooting the CTS • Static protection requirements for the troubleshooting environment • Tools and equipment required for troubleshooting • Troubleshooting guidelines Maintaining the CTS • Static protection requirements for the maintenance environment •...
When performing troubleshooting procedures on the CTS, you need the following equipment: EXABYTE EXPERT software (version 6.70 or later), EXPERT User’s Guide for the 8mm Cartridge Tape Subsystem, and equipment required to run EXPERT. EXPERT tests are designed to evaluate the performance of the CTS during specific types of operations.
1 Before You Begin For each CTS you want to test, one blank 15m EXATAPE data cartridge. To order these tools for troubleshooting, contact your vendor. Troubleshooting guidelines When a problem arises with the CTS, test the CTS before performing any maintenance procedures to determine the problem and possible solutions.
1 Before You Begin Try the test cartridges in two or three different CTSs to ensure that any failures reported by EXPERT are CTS-related rather than tape-related. If a media error occurs, repeat the test with a known good cartridge to verify that the failure is CTS-related. After running EXPERT tests, refer to Table 1-1 in the next section to determine the maintenance procedures to perform.
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1 Before You Begin Error Description of error Do this... Refer to... code 1. Clean the CTS. Chapter 2 2. Use a new data cartridge. not applicable 3. Replace VUA-SLD flex cable. page 5-34 High ECC. The test exceeded the soft error 4.
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1 Before You Begin Error Description of error Do this... Refer to... code 1. Make sure that you have SCSI reset failure. The assigned a unique SCSI address not applicable CTS never reset when to each device on your SCSI bus. E014 you issued the reset 2.
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1 Before You Begin Error Description of error Do this... Refer to... code 1. Make sure your EXPERT setup is EXPERT User’s Illegal request. A SCSI correct. Guide command was issued that E035 was logically or 2. Replace the SLD card. page 5-28 structurally incorrect.
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1 Before You Begin Error Description of error Do this... Refer to... code Formatter buffer parity error. The data formatter E920 Replace the SLD card. page 5-28 detected an internal data buffer parity error. 1. Make sure that the power cable is firmly connected to the CTS and not applicable the power source.
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1 Before You Begin Error Description of error Do this... Refer to... code 1. Make sure that the power cable is firmly connected to the CTS and not applicable the power source. Capstan motion. The 2. Make sure that the VUA-SLD flex servo system has cable is firmly connected to the page 5-35...
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1 Before You Begin Error Description of error Do this... Refer to... code 1. Make sure that the power cable is firmly connected to the CTS and not applicable the power source. 2. Make sure that the VUA-SLD flex No supply tach. The servo cable is firmly connected to the page 5-35 system has detected that...
Removing a cartridge from a nonfunctioning CTS You can also replace the following field replaceable units (FRUs): Chassis panels Deck subassembly Door and retainer Front bezel SLD card VUA card VUA/SLD flex cable Any other maintenance procedures must be performed by EXABYTE. October 1992...
1 Before You Begin Static protection requirements for the maintenance environment The maintenance environment for the CTS must be free of conditions that could cause electrostatic discharge (ESD). To ensure that the environment is as free from ESD as possible, follow these static protection guidelines when performing maintenance procedures on the CTS: Place a static protection mat on the work surface.
Front bezel SLD card VUA/SUA card VUA-SLD flex cable To avoid damage to the CTS, you must use an EXABYTE or EXABYTE-approved 8mm cleaning cartridge. See Chapter 3 for instructions for making a microcode load tape. CAUTION Use a magnetic #0 Phillips screwdriver when replacing CTS parts.
1 Before You Begin Note: You can order replacement screws from EXABYTE. See the EXB-8205 and EXB-8505 8mm Cartridge Tape Subsystems Illustrated Parts Catalog. Maintenance guidelines Once you have determined which FRU needs to be replaced, follow the appropriate instructions in Chapter 5 to replace the FRU. Before...
1 Before You Begin Preparing the CTS for Operation After Maintenance After performing each maintenance procedure, follow the instructions provided after each procedure to prepare the CTS for operation. These instructions indicate which procedures and EXPERT tests you should perform. Table 1-3 lists the procedures and tests that you should perform after each maintenance procedure.
The only cleaning material authorized for use with the CTS is an EXABYTE or EXABYTE-approved 8mm cleaning cartridge. Important Using cloth swabs, cotton swabs, cleaning agents, or cleaning cartridges not approved by EXABYTE Corporation will void the warranty on the CTS. October 1992...
Determining When the CTS Needs Cleaning You should clean the CTS’s heads and tape path after every 30 tape motion hours. This cleaning frequency does not depend on the format in which you write and read data. However, if you are using the CTS in a particularly dirty environment, or if you operate it infrequently, you may want to clean the CTS more often than every 30 tape motion hours.
Using the 8mm Cleaning Cartridge CAUTION To prevent contamination of the CTS and damage to the heads, do not use the cleaning cartridge for more than the number of cleaning cycles specified on the cartridge label. Discard the cleaning cartridge after you have used it for the specified number of cleaning cycles.
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Figure 2-1). Store the cleaning cartridge for future use if it still has cycles remaining. Or, discard it if no more cleaning cycles remain. Note: If the cleaning cycle was not successful, try another cleaning cartridge. Make sure you are using an EXABYTE or EXABYTE-approved 8mm cleaning cartridge. 510702...
This tape is used to upgrade the CTS to a new level of microcode. You can obtain a microcode update tape from EXABYTE if a new firmware release becomes available, or you can create your own with the EXABYTE CTS Monitor program as described in the next section.
3 Loading New Microcode from Tape Creating a Microcode Update Tape You can use the CTS Monitor program to create a microcode update tape from a working CTS. This process enables you to transfer the microcode from one CTS to another using an 8mm data cartridge. When you make a microcode update tape, you can copy the servo code and control code only, or you can copy the servo code, control code, and the portions of the EEPROM code that contain MODE...
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3 Loading New Microcode from Tape Table 3-1 Types of code load tapes Option Description of the code load tape created Flash Contains the control and servo programs from the CTS’s flash EPROM. Does not contain EEPROM configuration information or vendor-unique configuration information.
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3 Loading New Microcode from Tape After you press Y, the top amber LED will begin to flash slowly (about 1 blink per second) and will continue to flash for the duration of the make-microcode-tape process. If there is a tape in the CTS, the tape is ejected to prevent the CTS from writing over tape that may have some data on it.
3 Loading New Microcode from Tape Time required to make a microcode update tape ⁄ Approximately 2 to 3 minutes are required to make a microcode update tape. This includes the time required for the CTS to complete the following actions: Load the new tape.
3 Loading New Microcode from Tape Using a Microcode Update Tape When a microcode update tape is inserted into the CTS, the CTS automatically detects its presence and upgrades the microcode to the new level. No operator intervention is needed. To use a microcode update tape, follow these steps: Disconnect the CTS from the SCSI bus by unplugging the SCSI connector.
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3 Loading New Microcode from Tape During validation, the microcode load image is checked for the following: Correct header format. Proper number of files. Correct format for each “line.” Each line of code bytes must have a proper address, data type, and checksum. CRC match.
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3 Loading New Microcode from Tape The current contents of the CTS’s program memories are erased and replaced with the validated microcode from the buffer. CAUTION Do not power off or reset the CTS during this step. Wait until the following step (step 6) is finished. The tape will be ejected when the load process is complete.
3 Loading New Microcode from Tape Time required to load code from tape Approximately 2 minutes are required to load new microcode from a microcode update tape. This includes the time required for the CTS to complete the following actions: Load the microcode update tape.
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3 Loading New Microcode from Tape Notes: 510702...
Removing a Cartridge from the CTS This chapter describes how to remove a data cartridge or cleaning cartridge from a nonfunctional CTS. If you need to perform any other maintenance procedures on the CTS, you should remove the cartridge from the CTS first. October 1992...
4 Removing a Cartridge from the CTS Procedure for Removing a Cartridge Do this first Before you cut your tape, try this: Power the CTS off and back on again to clear a possible hang condition. If the bottom green LED is on, indicating Ready status, press the unload button to unload the cartridge.
4 Removing a Cartridge from the CTS Removing tape from the tape path If you see that tape is loaded in the tape path, follow this procedure to remove the tape before you remove the cartridge from the CTS. If tape is not loaded in the tape path, skip to the procedure on page 4-5. CAUTION If tape is loaded in the tape path, you need to cut the tape to remove the cartridge completely.
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4 Removing a Cartridge from the CTS Once you have made a loop in the tape, release the spring clip. Use the scissors to cut the tape at the loop. Remove the cartridge as described in the next section (“Removing a cartridge”).
Important If you are unable to remove the cartridge using this procedure, send the CTS back to EXABYTE for service. Replace the top panel as described on page 5-13. October 1992...
Make sure the bezel does not interfere with the door. The load mechanism loads The load mechanism is not and unloads the data functional. cartridge. Replace the deck subassembly. Cleaning (with EXABYTE or EXABYTE-approved 8mm cleaning cartridge) 510702...
(FRUs) for the CTS: Front bezel Chassis panels (front, rear, left, right, top, and bottom) VUA card (for the EXB-8205) or SUA card (for the EXB-8505), referred to as the VUA/SUA card in this chapter SLD card VUA-SLD flex cable...
5 Replacing FRUs Replacing the Front Bezel Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Take the replacement bezel out of its packaging. Obtain this tool to replace the front bezel: Magnetic, torque limiting #0 Phillips screwdriver Procedure for removing the front bezel Use a magnetic #0 Phillips screwdriver to remove the...
Procedure for replacing the front bezel Slide the front bezel onto the CTS. Use a magnetic #0 Phillips screwdriver to replace the two screws in the front bezel. Tighten the screws to this torque value: 1.7 inch-pounds (2 kg-cm)
5 Replacing FRUs Preparing the CTS for operation After replacing the front bezel, do the following to prepare the CTS for operation: Perform a... Successful test Unsuccessful test Power-on The bottom LED is lit when The top and middle LEDs the power-on self-test is flash.
5 Replacing FRUs Replacing the Front Panel Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Take the replacement front panel out of its packaging. Obtain this tool to replace the front panel: Magnetic, torque limiting #0 Phillips screwdriver Remove the front bezel as described on page 5-2.
5 Replacing FRUs Use your thumbs and forefingers to disengage the alignment pins and pull the left and right panels away from the CTS. Pull the front panel away from the CTS. Procedure for replacing the front panel Use your thumbs and forefingers to pull the left and right panels away from the CTS.
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5 Replacing FRUs Use a magnetic #0 Phillips screwdriver to replace the three screws in the front panel. Replace the four screws in each side panel. Tighten all screws to this torque value: 1.7 inch-pounds (2 kg-cm) Replace the front bezel as described on page 5-3.
5 Replacing FRUs Preparing the CTS for operation After replacing the front panel, do the following to prepare the CTS for operation: Perform a... Successful test Unsuccessful test Power-on The bottom LED is lit when The top and middle LEDs the power-on self-test is flash.
5 Replacing FRUs Replacing the Rear Panel Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Take the replacement rear panel out of its packaging. Obtain this tool to replace the rear panel: Magnetic, torque limiting #0 Phillips screwdriver Procedure for removing the rear panel Use a magnetic #0 Phillips screwdriver to remove the...
5 Replacing FRUs Procedure for replacing the rear panel Slide the rear panel in place. Use a magnetic #0 Phillips screwdriver to replace the two screws in the rear panel. Important Make sure that the cutouts in the rear panel are properly oriented for the connectors at the back of the CTS and that...
5 Replacing FRUs Preparing the CTS for operation After replacing the rear panel, do the following to prepare the CTS for operation: Perform a... Successful test Unsuccessful test Power-on The bottom LED is lit when The top and middle LEDs the power-on self-test is flash.
5 Replacing FRUs Replacing the Top Panel Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Take the replacement top panel out of its packaging. Obtain this tool to replace the top panel: Magnetic, torque limiting #0 Phillips screwdriver Procedure for removing the top panel Use a magnetic #0 Phillips screwdriver to remove the...
5 Replacing FRUs Procedure for replacing the top panel Place the top panel on the CTS. Make sure to put the side flanges on the inside of each side panel. Use a magnetic #0 Phillips screwdriver to replace the five screws in the top panel.
5 Replacing FRUs Preparing the CTS for operation After replacing the top panel, do the following to prepare the CTS for operation: Perform a... Successful test Unsuccessful test Power-on The bottom LED is lit when The top and middle LEDs the power-on self-test is flash.
5 Replacing FRUs Replacing the Bottom Panel Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Take the replacement bottom panel out of its packaging. Obtain this tool to replace the bottom panel: Magnetic, torque limiting #0 Phillips screwdriver Procedure for removing the bottom panel Turn the CTS upside down.
5 Replacing FRUs Procedure for replacing the bottom panel With the CTS upside down, put the bottom panel in place, making sure that the side flanges on the bottom panel go on the inside of the side panels. Use a magnetic #0 Phillips screwdriver to replace the five screws in the bottom panel.
5 Replacing FRUs Preparing the CTS for operation After replacing the bottom panel, do the following to prepare the CTS for operation: Perform a... Successful test Unsuccessful test Power-on The bottom LED is lit when The top and middle LEDs the power-on self-test is flash.
5 Replacing FRUs Replacing the Left Panel Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Take the replacement left panel out of its packaging. Obtain this tool to replace the left panel: Magnetic, torque limiting #0 Phillips screwdriver Procedure for removing the left panel Use a magnetic #0 Phillips screwdriver to remove the...
5 Replacing FRUs Procedure for replacing the left panel Place the left panel on the CTS, making sure that the alignment pins on the CTS go through the alignment holes in the left panel. CAUTION The left and right panels are not interchangeable.
5 Replacing FRUs Preparing the CTS for operation After replacing the left panel, do the following to prepare the CTS for operation: Perform a... Successful test Unsuccessful test Power-on The bottom LED is lit when The top and middle LEDs the power-on self-test is flash.
5 Replacing FRUs Replacing the Right Panel Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Take the replacement right panel out of its packaging. Obtain this tool to replace the right panel: Magnetic, torque limiting #0 Phillips screwdriver Procedure for removing the right panel Use a magnetic #0 Phillips screwdriver to remove the...
5 Replacing FRUs Procedure for replacing the right panel Place the right panel on the CTS, making sure that the alignment pins on the CTS go through the alignment holes in the right panel. CAUTION The left and right panels are not interchangeable.
5 Replacing FRUs Preparing the CTS for operation After replacing the right panel, do the following to prepare the CTS for operation: Perform a... Successful test Unsuccessful test Power-on The bottom LED is lit when The top and middle LEDs the power-on self-test is flash.
5 Replacing FRUs Replacing the VUA/SUA Card Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Carefully take the replacement VUA/SUA card out of its packaging. Handle the card only by its edges. Obtain this tool to replace the VUA/SUA card: Magnetic, torque limiting #0 Phillips screwdriver Remove the rear panel as described on page 5-9.
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5 Replacing FRUs Making sure to handle the card only by its edges, slide the VUA/SUA card toward the rear of the CTS until the card disengages from its connector. CAUTION The VUA-SLD flex cable is still attached to the VUA/SUA card.
5 Replacing FRUs Procedure for replacing the VUA/SUA card Orient the VUA/SUA card so that you can align the VUA-SLD flex cable with its connector on the card. Insert the VUA-SLD flex cable completely into its connector. Push up on both ends of the connector until it locks in place.
5 Replacing FRUs Use a magnetic #0 Phillips screwdriver to replace the three screws in the VUA/SUA card. Replace the rear panel as described on page 5-9. Tighten all screws to this torque value: 1.7 inch-pounds (2 kg-cm) Preparing the CTS for operation After replacing the VUA card, do the following to prepare the CTS for operation: Perform a...
5 Replacing FRUs Replacing the SLD Card Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Carefully take the replacement SLD card out of its packaging. Handle the card only by its edges. Obtain this tool to replace the SLD card: Magnetic, torque limiting #0 Phillips screwdriver Remove the rear panel as described on page 5-9.
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5 Replacing FRUs Return the CTS to its right-side up position. Use your fingers to pull up on both ends of the connector for the VUA-SLD flex cable until the connector unlocks. Lift the flex cable away from the SLD card. While supporting the SLD card from underneath, push down on the PROM...
5 Replacing FRUs Lower the SLD card out of the CTS. Procedure for replacing the SLD card For easy insertion into the CTS, position the SLD card with the right end of the SLD card slanting down. Prepare to insert the left end of the SLD card between the two sets of tabs in the chassis.
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5 Replacing FRUs Position the SLD card between the two sets of tabs on the left side of the chassis. Connect the SLD card to its connector by firmly pressing up on the bottom of the card while pressing down on the edge of the left panel.
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5 Replacing FRUs Orient the VUA-SLD flex cable so that the shiny contacts face the conductive side of the connector (the side with exposed wires) on the SLD card. Insert the flex cable completely into its connector on the SLD card. Slide the moving part of the connector down until it locks in place.
Monitor User’s Guide for the 8mm Cartridge Tape Subsystem . Update the EEPROM image Refer to the user’s guide for your CTS (EXB-8205 or EXB-8505). EXPERT WrtVari test Refer to the EXPERT User’s Guide for the 8mm Cartridge Tape Subsystem .
5 Replacing FRUs Replacing the VUA–SLD Flex Cable Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Carefully take the replacement flex cable out of its packaging. Handle the cable carefully. Obtain this tool to replace the flex cable: Magnetic, torque limiting #0 Phillips screwdriver Remove the rear panel as described on page 5-9.
5 Replacing FRUs Procedure for replacing the VUA–SLD flex cable Orient the VUA-SLD flex cable so that the shiny contacts face the conductive side of the connector (the side with exposed wires) on the SLD card. Insert the flex cable completely into its connector on the SLD card.
5 Replacing FRUs Preparing the CTS for operation After replacing the VUA-SLD flex cable, do the following to prepare the CTS for operation: Perform a... Successful test Unsuccessful test Power-on The bottom LED is lit when The top and middle LEDs the power-on self-test is flash.
5 Replacing FRUs Replacing the Deck Subassembly Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Carefully take the replacement deck subassembly out of its packaging. The deck subassembly includes all of the FRUs except the front bezel, VUA/SUA card, SLD card, and flex cable.
5 Replacing FRUs Procedure for replacing the deck subassembly Place the front bezel, rear panel, VUA/SUA card, and SLD card from the old deck subassembly in front of you. Position the new deck subassembly so that the back is facing you. Orient the SLD card so that it is face up with the SCSI and power...
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5 Replacing FRUs Turn the deck subassembly upside down. Use a magnetic #0 Phillips screwdriver to insert the three screws in the SLD card. Tighten the screws to this torque value: 1.7 inch-pounds (2 kg-cm) Turn the deck subassembly right-side up. Orient the VUA-SLD flex cable so that the shiny contacts face the...
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5 Replacing FRUs Orient the VUA/SUA card so that you can align the VUA-SLD flex cable with its connector on the card. Insert the VUA-SLD flex cable completely into its connector. Slide the moving part of the connector up until it locks in place.
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5 Replacing FRUs Use a magnetic #0 Phillips screwdriver to replace the three screws in the VUA/SUA card. Slide the rear panel in place. Use a magnetic #0 Phillips screwdriver to replace the two screws in the rear panel. Important Make sure that the cutout in the rear panel is properly oriented for the...
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5 Replacing FRUs Slide the front bezel onto the CTS. Use a magnetic #0 Phillips screwdriver to replace the two screws in the front bezel. Tighten the screws to this torque value: 1.7 inch-pounds (2 kg-cm)
5 Replacing FRUs Preparing the CTS for operation After replacing the deck subassembly, do the following to prepare the CTS for operation: Perform a... Successful test Unsuccessful test Power-on The bottom LED is lit when The top and middle LEDs the power-on self-test is flash.
5 Replacing FRUs Replacing the Door and Retainer Do this first Follow the static protection precautions and maintenance guidelines in Chapter 2. Carefully take the replacement door and retainer out of the packaging. The retainer is a very small spring. Be careful not to lose it. Obtain these tools to replace the door and retainer: Magnetic, torque limiting #0 Phillips screwdriver Small tweezers...
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5 Replacing FRUs Snap the right end of the hinge pin out of the right hinge. Pull the left end of the hinge pin out of the left hinge.
5 Replacing FRUs Procedure for replacing the door and retainer Place the left end of the hinge pin into the left hinge. Snap the right end of the hinge pin into the right hinge.
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5 Replacing FRUs Make sure that the left end of the door retainer (spring) rests in the cutout underneath the left hinge. Use the small tweezers to wrap the right end of the door retainer around the hinge pin as shown. Replace the top panel as described on page 5-13.
5 Replacing FRUs Preparing the CTS for operation After replacing the door and retainer, do the following to prepare the CTS for operation: Perform a... Successful test Unsuccessful test Power-on The bottom LED is lit when The top and middle LEDs the power-on self-test is flash.
Index data cartridge caution about removing manually from for troubleshooting the CTS removing manually from the CTS 4-1 – 4-6 what to do before removing manually from bezel deck subassembly See front bezel removing 5-37 bottom panel replacing 5-38 removing 5-15 preparing CTS after replacing 5-43...
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Index FRUs, replacing microcode bottom panel 5-15 creating update tape for deck subassembly 5-37 loading from tape 3-1 – 3-10 door and retainer 5-44 steps that occur during update flex cable 5-34 time needed to load from tape front bezel time needed to make update tape 3-5 –...
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Index static protection requirements VUA/SUA card for maintenance 1-12 removing 5-24 for troubleshooting replacing 5-26 SUA card preparing CTS after replacing 5-27 removing 5-24 replacing 5-26 preparing CTS after replacing 5-27 tape caution about removing manually from for troubleshooting the CTS microcode update, time needed for creating tape 3-5 –...
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