Silent Monitor / Barge In; Silent Coach - ShoreTel 530 User Manual

Another benefit of the BCA feature is that an outbound caller-id can be
associated with that button (configured by the system administrator). The
following rules determine which caller-id is displayed when an outgoing call is
made using BCA:
Outbound to an internal extension – the name and number of the user
•
that initiated the BCA call will be used, and if that user is a "private" user,
then the caller-id is blank.
Outbound to an external number – the caller-id will be used in following
•
order, based on availability:
Outbound caller-id configured for that BCA
•
DID number configured for that BCA
•
External identification or caller-id number of the user that initiated
•
the BCA call
Outbound to an external emergency number (such as 911) – the
•
emergency identification or a CESID number of that user will be sent.
For more information about Bridged Call Appearances, see your system
administrator. The system administrator can configure your bridged call
appearances to deliver Caller ID on inbound call, display Caller ID on active
calls, as well as turn on, turn off or delay the ringing on inbound calls.

Silent Monitor / Barge In

With the appropriate permissions (set by your system administrator for both
your phone and the target phone), you can listen to a call without being heard,
or join a call as a fully conferenced participant ("barge in").
To silently monitor a call, dial
•
the call is active.
To barge in on a call, dial
•
call is active.
If you use the Silent Monitor and Barge In features often, you should
NOTE
have your system administrator configure a custom key to provide
one-button operation. See "Programming Your Custom Buttons" on
page 29 for more information.

Silent Coach

Silent Coach allows a user to intervene in another user' s active call and
communicate with that user. The initiator can speak to the specified user and
listen to all other call participants. The specified user is the only call
participant that can hear the initiator. A Telephony Class of Service assigns
Silent Coach rights. Silent Coach can be initiated through various ShoreTel IP
Phones.
To perform a Silent Coach from a ShorePhone programmable button, press the
Silent Coach button.
, then the extension on which
, then the extension on which the
39