Silent Monitor / Barge In; Silent Coach - ShoreTel 230 User Manual

1 ShoreTel IP Phone 230/230g
Outbound to an external emergency number (such as 911) – the emergency identification or a

CESID number of that user will be sent.
For more information about Bridged Call Appearances, see your system administrator. The system
administrator can configure your bridged call appearances to deliver Caller ID on inbound call, display
Caller ID on active calls, as well as turn on, turn off or delay the ringing on inbound calls.

Silent Monitor / Barge In

With the appropriate permissions (set by your system administrator for both your phone and the target
phone), you can listen to a call without being heard, or join/merge into a call as a fully conferenced
participant ("barge in").
To silently monitor a call, dial

To barge in on a call, dial

Note
If you use the Silent Monitor and Barge In features often, you should have your system administrator
configure a custom key to provide one-button operation. See
page 25 for more information.

Silent Coach

Silent Coach allows a user to intervene in another user's active call and communicate with that user.
The initiator can speak to the specified user and listen to all other call participants. The specified user
is the only call participant that can hear the initiator. A Telephony Class of Service assigns Silent
Coach rights. Silent Coach can be initiated through various ShoreTel IP Phones.
To perform a Silent Coach from a ShoreTel programmable button, press the Silent Coach button.
If the button specifies a Silent Coach recipient, the system immediately initiates a Silent Coach

session with that user. Disregard the remaining steps.
If the button does not specify a Silent Coach recipient, enter the recipient's name or number in the

Telephone User Interface.
To perform a Silent Coach from any system phone,
Enter the *22 code, followed by the number of the target extension.

ShoreTel phones display softkey options while a Silent Monitor option is active. The following figure
displays the ShoreTel 560 IP Phone User Interface for a user that initiated a Silent Coach session.
Softkey options available to the Silent Coach initiator:
SilMon: Transitions the session into a Silent Monitor session

Barge: Transitions the session into a Barge In call.

Show: Displays all call participants in the Telephone User Interface.

32 User Guide
, then the extension on which the call is active.
, then the extension on which the call is active.
Programming Your Custom Buttons
Silent Monitor / Barge In
on
ShoreTel IP Phone 230/230g