ShoreTel 530 User Manual page 37

Pickup – The ShoreTel system allows users with proper permission to
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pick up a ringing extension.
Pickup Night Bell – The ShoreTel system allows calls to route to an
•
extension that will ring on an overhead speaker. This feature can be
convenient for off-hours when a caller needs to speak with anyone at a
site.
Pickup/Unpark – The ShoreTel system allows users to park a connected
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call on another extension, or unpark the call after it has been parked.
Please see "Parking and Unparking Calls" on page 45 for more
information.
Record Call – The ShoreTel system allows users with proper permission
•
to record active calls they are currently on. This feature is useful for
certain users including writers, interviewers, sales people, lawyers that
must record calls for important business reasons. A custom key can be
programmed to invoke the record feature for quick, one-touch feature
operation. If you need this feature, please review with your system
administrator.
Record Extension – The ShoreTel system allows users with proper
•
permission to record an active call on another extension. This feature is
useful for certain users including ACD supervisors that must record calls
for important business reasons. A custom key can be programmed to
invoke the record feature as well as optionally include a specific
extension for quick, one-touch feature operation. If you need this
feature, please review with your system administrator.
Send Digits Over Call – The ShoreTel system allows users to send a
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preconfigured set of DTMF tones out a trunk during a call. This feature is
useful to quickly navigate external IVR systems as well as external
systems requiring an account code. A custom key can be programmed to
invoke the send digits feature as well as include desired digits to be sent
for quick, one-touch feature operation. If you need this feature, please
review with your system administrator.
Silent Monitor – The ShoreTel system allows users with proper
•
permission to silently monitor a call on another extension. This feature is
useful for certain users including ACD supervisors that must monitor
calls for important business reasons. A custom key can be programmed
to invoke the silent monitor feature as well as optionally include a
specific extension for quick, one-touch feature operation. If you need
this feature, please review with your system administrator.
Transfer Blind – The ShoreTel system allows you to transfer a call to
•
another party without having to consult with that party before
completing the transfer. Please see "Transferring a Call" on page 15 for
more information.
Transfer Consultative – The ShoreTel system allows you to transfer a call
•
to another party allowing you to consult with that party before
completing the transfer. Please see "Transferring a Call" on page 15 for
more information.
Transfer Intercom – The ShoreTel system allows you to transfer a call to
•
another party allowing you to consult with that party using intercom
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