Silent Monitor / Barge In; Extension Monitoring; Answering A Monitored Extension's Call - ShoreTel ShorePhone IP 230 User Manual

Outbound caller-id configured for that BCA
•
DID number configured for that BCA
•
External identification or caller-id number of the user that initiated
•
the BCA call
Outbound to an external emergency number (such as 911) – the
•
emergency identification or a CESID number of that user will be sent.
For more information about Bridged Call Appearances, see your system
administrator. The system administrator can configure your bridged call
appearances to deliver Caller ID on inbound call, display Caller ID on active
calls, as well as turn on, turn off or delay the ringing on inbound calls.

Silent Monitor / Barge In

With the appropriate permissions (set by your system administrator for both
your phone and the target phone), you can listen to a call without being heard,
or join a call as a fully conferenced participant ("barge in").
To silently monitor a call, dial
•
the call is active.
To barge in on a call, dial
•
call is active.
If you use the Silent Monitor and Barge In features often, you should
NOTE
have your system administrator configure a custom key to provide
one-button operation. See "Programming Your Custom Buttons" on
page 25 for more information.

Extension Monitoring

A monitored extension is a custom key (set by your system administrator) that
helps you manage incoming calls for that extension. It also serves as a shortcut
when performing one of the following functions: dialing that extension,
transfer, conference, call parking, call pickup and intercom to that extension.
Additionally, you can see when the monitored extension has unheard
messages by the
The phone displays icons in the monitored extension's label area to help you
determine the operational status of the monitored extension.

Answering a Monitored Extension's Call

In addition to the visual cues the monitored extension's icons and custom key
LED provide, you will also hear a different ring when a call comes in, and if
you're on a call, you will hear a higher pitched call waiting tone.
An incoming call for a monitored extension appears on your phone like this
(below):
34
icon.
, then the extension on which
, then the extension on which the