Supervisor features
Supervisor features
The following sections describe features available to the Supervisor:
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Using Answer Agent
Use the
Answer Agent
emergency situation.
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feature to receive calls from agents in a non-
1. When the LCD next to the Answer Agent
key flashes, press the
key.
Note 1: The Agent ID of the individual
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call and your status
changes to NotReady.
Answer Agent