Page 1 Title page Nortel Networks Communication Server 1000 IP Phone 2004 User Guide...
Page 3: Revision History
Revision history Revision history September 2004 Standard 4.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0. October 2003 Standard 3.00. This document is up-issued to support Succession 3.0 Software and the Net6 Transformation Gateway feature.
Page 4 Revision history...
Page 5: Table Of Contents
Contents About the IP Phone 2004 ......11 Basic features ........12 Telephone controls .
Page 6 Contents Configure call log options ......43 Configure the Callers List log ..... . 44 Configure New Call indication .
Page 7 Contents Use Attendant Recall ....... 72 Use Call Park ........72 Record a Calling Party Number .
Page 8 Contents Charge a call or charge a forced call ....97 Use Enhanced Override ......101 Use Forced Camp-on feature .
Page 9 Contents Feature interactions ......146 Flexible Feature Codes (FFCs) ..... 148 Accessories .
Page 10 Contents...
Page 11: About The Ip Phone 2004
About the IP Phone 2004 About the IP Phone 2004 The IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use.
Page 12: Basic Features
Shift • four soft keys (self-labeled) providing access to a maximum of 10 features Note: Your IP Phone 2004 may not be configured to support soft key functionality. Consult your system administrator. • multi-field LCD display screen •...
Page 13: Telephone Controls
About the IP Phone 2004 Figure 2: IP Phone 2004 Telephone controls Note: Your IP Phone 2004 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Services). Use the Volume control...
Page 14 About the IP Phone 2004 Use the Primary Directory Number (DN) to access a single line and activate on-hook dialing. Programmable line (DN)/feature keys extra DNs or feature keys used to access additional features. A steady LCD light beside a line (DN) key indicates that the feature or line is active.
Page 15 About the IP Phone 2004 Press the Services key and use the navigation keys to access the following (Services) items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — OnHook Default Path — Call Timer —...
Page 16 Press the Outbox/Shift key to toggle between two feature key pages and to (Shift) access an additional six lines/features and an additional 24 lines on the Nortel Networks IP Phone KEM. Press the Directory key to access directory services. (Directory)
Page 17 About the IP Phone 2004 Press the Mute key to listen to the receiving party without transmitting. Press the Mute (Mute) key again to return to two-way conversation. Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator flashes when the Mute option is in use.
Page 18: Telephone Display
Copy key is a fixed key that is reserved for future development. Telephone display The IP Phone 2004 has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, feature prompt strings, user- entered digits, date and time information, and set information.
Page 19: Call Features And Flexible Feature Codes
About the IP Phone 2004 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. The Call features and FFCs must be assigned to your telephone and supported by system software.
Page 20 Select to accept the new password. Note: If you have been locked out of your IP Phone 2004, or have forgotten your SPCW, please contact your system administrator. Note: The default setting for Password Protection is off. To turn Password Protection On/Off: 1.
Page 21 About the IP Phone 2004 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter key. 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — Enable Password Protection —...
Page 22: Enter And Edit Text
Enter and edit text Enter and edit text You can enter and edit text on your IP Phone 2004 using the following methods: • Enter and edit text using the telephone dialpad • Edit text using the soft keys Enter text using the telephone dialpad You can use the dialpad to enter text when you use features such as Personal Directory, Redial List and Callers List.
Page 23 Choose soft key to select a symbol. 8. Press the Next soft key to submit your changes. Table 1 describes the soft key editing functions on the IP Phone 2004. Table 1: Editing soft key description Soft key Description Cancel Action is cancelled.
Page 24: Connect The Ip Phone 2004 Components
Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2004 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.
Page 25 Connect the IP Phone 2004 components 5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position. Figure 4 shows connections on the IP Phone 2004. Figure 4: IP Phone connections...
Page 26: Configure Options On The Ip Phone 2004
Station Control Password. • Virtual Office Login Test Local Mode (for branch office) menus are listed when an IP Phone 2004 Class of Service is set for Virtual Office and branch office. (For more information, page 117). Note: The Password Admin,...
Page 27: Use The Telephone Option Menu
Configure options on the IP Phone 2004 Use the Telephone Option menu To use the Telephone Option menu: 1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and highlight Telephone Option. 3. Press the Select key.
Page 28: Adjust Volume
Configure options on the IP Phone 2004 Adjust volume To adjust the volume, press the Services key and select Volume adjustment… from the Telephone Option menu. Choose one of the following: • Ringer • Handset • Handsfree • Buzzer To adjust Ringer volume: 1.
Page 29 Configure options on the IP Phone 2004 4. Choose one of the following: — Press the Select key to save the changes and return to the Telephone Option menu. — Press the Cancel key to keep existing settings. To adjust Handset listen volume: 1.
Page 30 Configure options on the IP Phone 2004 To adjust the Handsfree listen volume: 1. Press the Up/Down navigation keys to scroll and highlight Handsfree listen. 2. Press the Select key. 3. To increase or decrease the volume, choose one of the following: —...
Page 31 Configure options on the IP Phone 2004 To adjust the Headset listen volume: 1. Press the Up/Down navigation keys to scroll and highlight Headset listen. 2. Press the Select key. 3. To increase or decrease the volume, choose one of the following: —...
Page 32 Configure options on the IP Phone 2004 To adjust the Buzzer volume: 1. Press the Up/Down navigation keys to scroll and highlight Buzzer. 2. Press the Select key. 3. To increase or decrease the volume, choose one of the following: —...
Page 33: Adjust Display Screen Contrast
Contrast adjustment from the Telephone Option menu. Note: If you have a Nortel Networks IP Phone KEM attached to your telephone, adjusting the telephone’s LCD display screen contrast also adjusts the display screen contrast setting for the IP Phone KEM.
Page 34: Select A Language
Configure options on the IP Phone 2004 Select a language The display is available in multiple languages. To choose a language, press the Services key and select Language… from the Telephone Option menu. To select a language: 1. Press the...
Page 35: Select Date/Time Format
Configure options on the IP Phone 2004 Select Date/Time format Several Date/Time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date/time format, press the Services key and choose Date/Time… from the Telephone Option menu.
Page 36: Display Diagnostics
Configure options on the IP Phone 2004 Display diagnostics The Display diagnostics option tests the telephone’s display screen and indicator lights.To access display diagnostics, press the Services and select Display Diagnostics from the Telephone Option menu. To select Display diagnostics: 1.
Page 37: Choose Local Dialpad Tone
Configure options on the IP Phone 2004 Choose Local DialPad Tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the...
Page 38: Choose Ring Type
Configure options on the IP Phone 2004 Choose Ring type The Ring type… option sets the telephone’s ring tone. To choose a ring type, press the Services key and select Ring type… from the Telephone Option menu. To select a Ring type: 1.
Page 39: Enable Call Timer
Configure options on the IP Phone 2004 Enable call timer The call timer measures how long you are on each call. To enable call timer, press the Services key and select Call Timer from the Telephone Option menu. To enable Call Timer: 1.
Page 40: Enable Onhook Default Path
Configure options on the IP Phone 2004 Enable OnHook Default Path The Onhook Default Path option allows you to use a headset or the Handsfree feature to operate your IP Phone while it is on-hook.To enable OnHook Default Path, press the...
Page 41: Change Feature Key Labels
Configure options on the IP Phone 2004 Change feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the...
Page 42 Configure options on the IP Phone 2004 Restore the default labels: To restore feature key labels, press the Services key and select Change feature key labels from the Telephone Option menu. 1. Press the Select key. 2. Use the Up/Down...
Page 43: View Set Information
Configure options on the IP Phone 2004 View set information The set information option displays the following set-specific information: • IP address • Hardware ID of the IP Phone • Current firmware version To view set information, press the Services...
Page 44: Configure The Callers List Log
Configure options on the IP Phone 2004 Configure the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls. The default setting is “Log all calls”. To log only unanswered calls, press the...
Page 45: Configure New Call Indication
Configure options on the IP Phone 2004 Configure New Call indication You can configure the IP Phone 2004 to display a message to indicate a new incoming call was received. The default setting is “On”. To configure new call indication, press the...
Page 46: Configure Preferred Name Match
Configure Preferred Name Match You can configure the IP Phone 2004 to display the name of the caller as defined in your Personal Directory. The default setting is “Off”. To configure Preferred Name Match, press the...
Page 47: Configure Area Code Set-Up
Configure options on the IP Phone 2004 4. Choose one of the following: — Press the Select soft key to save the setting. — Press the Cancel key to keep existing settings. Configure Area Code set-up The Area Code set-up menu enables a user to save up to 3 area codes.
Page 48 Configure options on the IP Phone 2004 4. Press the Select soft key. 5. Use the dialpad to enter the number at the prompt. 6. Choose one of the following: — Press the Select soft key to save the setting.
Page 49 Configure options on the IP Phone 2004 4. Press the Select soft key. 5. Use the dialpad to edit the number. 6. Choose one of the following: — Press the Select soft key to save the setting. — Press the...
Page 50: Configure Name Display Format
Configure options on the IP Phone 2004 Configure Name Display format You can configure the IP Phone 2004 to display the name of the incoming calling party in the following formats: • first name/last name • last name/first name To configure name display format, press the...
Page 51: Make A Call
Make a call Make a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2004. Use Off-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: —...
Page 52: Use Handsfree Dialing
Make a call 3. Dial the number when the dial tone sounds. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key.
Page 53 Make a call To discontinue a handsfree call: Press the Goodbye key. (Goodbye) To mute a handsfree call: 1. Press the Mute key. The LED indicator flashes. (Mute) 2. Press the Mute key again to return to a two-way handsfree conversation. (Mute) To switch from handsfree to Handset mode: Lift the handset.
Page 54: Use The Directory Applications
To switch from handsfree to headset: 3. Press the headset key. Use the Directory applications You can make calls using various Directory applications available on your IP Phone 2004. The applications include: • Corporate Directory • Personal Directory • Callers List •...
Page 55: Make A Call Using Corporate Directory
Make a call Make a call using Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use Corporate Directory, press the Directory key and select...
Page 56: Make A Call Using Personal Directory
Make a call To scroll to a specific number: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Corporate Directory. 2. Choose one of the following: — Press the Dial key to dial the resulting number. —...
Page 57: Make A Call Using The Callers List
Make a call Make a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use Callers List, press the Directory and select Callers...
Page 58: Make A Call Using Redial List
Make a call Make a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use Redial List, press the Directory and select Redial List. For information on how to configure and use Redial list, refer to “Redial List”...
Page 59: Use Predial
Make a call Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the line key, enter the number to be dialed. 2. Press a line key to dial the number. 3.
Page 60: Use Autodial
Make a call 3. Press a line key to dial the number. Use AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. To store an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial key.
Page 61 Make a call To display an AutoDial number: 1. Press the Display key. 2. Press an AutoDial key in the upper display area to display the number associated with that key. To use AutoDial: 1. Lift the handset. 2. Press an AutoDial key in the upper display area to dial the number...
Page 62: Activate Ring Again
Make a call Activate Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1.
Page 63: Redial The Last Number Called
Make a call To deactivate Ring Again before notification: Choose one of the following: • Press the RingAgain key a second time. • Press the RingAgain Deactivate FFC. Redial the last number called Use the Last Number Redial feature to automatically redial the last dialed number.
Page 64 Make a call To store a Speed Call number: 1. Press the Speed Call Controller key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code. 3.
Page 65: Make A System Speed Call
Make a call Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: —...
Page 66: Make An Intercom Call
Make a call Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an Intercom call: 1. Lift the handset. 2. Press the Intercom key.
Page 67: Answer A Call
Answer a call Answer a call Each incoming call causes the telephone to ring, the LCD indicator flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following: • Lift the handset. • Press the Handsfree button located on the left side of the handset.
Page 68: While On An Active Call
While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.
Page 69: Transfer A Call
While on an active call Transfer a call Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the Transfer key. The other party is on hold and a dial tone sounds.
Page 70: Use Timed Reminder Recall
While on an active call Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer key. The call is put on hold.
Page 71 While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: — Press the Transfer key and repeat the transfer. —...
Page 72: Use Attendant Recall
While on an active call Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: 1. Press the Attendant Recall key and stay on the line until the attendant answers.
Page 73 While on an active call To park a call on a DN other than the System Park DN or your own DN: 1. Press the Park key. 2. Dial the DN where you want to park the call. 3. Press the Park key.
Page 74 While on an active call 4. Choose one of the following. — Press the Transfer key. — Press the Conference key. To retrieve a parked call: 1. Lift the handset. 2. Press the Park key. 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the...
Page 75: Record A Calling Party Number
While on an active call Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: 1.
Page 76: Trace A Malicious Call
While on an active call 2. Press the flashing line (DN) key. The call waiting information displays. Note: When used with other feature keys, the Display key displays information associated with those feature keys. Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system.
Page 77: Incoming Calls
Incoming calls Incoming calls This section describes features that are used with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your set automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: Press the Automatic Answerback...
Page 78 Incoming calls 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. 2. Press the Group Pickup key or enter Pickup Group FFC.
Page 79 Incoming calls 3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.
Page 80: Use Call Waiting
Incoming calls Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: 1.
Page 81 Incoming calls If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
Page 82: While Away From Your Desk
While away from your desk While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, the call cannot be forwarded.
Page 83 While away from your desk To quit Call Forward: Choose one of the following: • Press the Forward key. • Lift the handset and enter the Call Forward All Calls Deactivate To reinstate Call Forward to the same number: Press the Forward key twice.
Page 84: Use Internal Call Forward
While away from your desk Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded. To forward internal calls: 1.
Page 85: Use Remote Call Forward
While away from your desk To reinstate Call Forward to the same number: Press the Internal Call Forward key twice. Use Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone. To activate Remote Call Forward: 1.
Page 86 While away from your desk 6. Dial the number to which calls are being forwarded. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the key. To deactivate Remote Call Forward: 1. Lift the handset. 2.
Page 87: Secure Your Telephone
While away from your desk Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security features” on page 19. To lock your telephone: 1.
Page 88 While away from your desk To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye (Goodbye) key.
Page 89: Talk With More Than One Person
Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Use the Call Join feature Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers and yourself.
Page 90 Talk with more than one person To set up a conference call: 1. While on a call, press the Conference key to place the party on hold. You receive dial tone. 2. Dial the number of the person you want to add to the conference call.
Page 91: Use The Conferee Selectable Display And Disconnect Feature
Talk with more than one person Use the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: 1. While on a conference call, press the Conferee Selectable Display key to turn on the LCD indicator.
Page 92: Use Group Call
Talk with more than one person 3. Choose one of the following: — For a single conferee, press the (Goodbye) Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. —...
Page 93 Talk with more than one person — When a person in your group is on a conference call or another group call, they are not connected to your group call. — After everyone in the group has answered, only the person who made the group call can put the call on hold.
Page 94: Work Without Interruption
Work without interruption Work without interruption This section describes features that provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: •...
Page 95: Additional Call Features
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features.
Page 96: Use The Buzz Signal
Additional call features Use the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the telephone linked to your telephone: Press the Buzz...
Page 97: Use Centrex/Exchange Line Switchhook Flash
Additional call features 4. Press the Goodbye (Goodbye) Use Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: 1.
Page 98 Additional call features To charge a local or long-distance call to an account before you dial: 1. Lift the handset. 2. Press the Charge key or dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number.
Page 99 Additional call features 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: 1. Press the Transfer key. The call is placed on hold.
Page 100 Additional call features 5. Press the Transfer key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer key. To charge a call to an account when you add someone to a conference call: 1.
Page 101: Use Enhanced Override
Additional call features Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.
Page 102: Use Forced Camp-On Feature
Additional call features 3. To terminate the call, press the Goodbye key. (Goodbye) Use Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: You are receiving a busy signal after dialing a telephone number.
Page 103 Additional call features Answering a call camped-on to your extension: When your telephone rings, lift the handset. Note: You can program your telephone for either Camp-on or Call Waiting, but not both.
Page 104: Override A Busy Signal
Additional call features Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: 1. Dial a telephone number and receive a busy signal. 2. Choose one of the following: —...
Page 105: Use Privacy Release
Additional call features Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an established state: Press the Privacy Release key during a call.
Page 106 Additional call features 4. If your call goes unanswered for a preset time period and a 15-second high- pitched tone sounds followed by silence, (Goodbye) press the Goodbye key or replace the handset. To use Automatic Post selection: The called party is either busy on the telephone or away from their desk. To page the called party, there is no need to redial the number of the called party.
Page 107: Use Voice Call
Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. 1.
Page 108 Additional call features 3. Press the Goodbye key. (Goodbye) To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.
Page 109: Additional Features
Additional features Additional features Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) •...
Page 110 Additional features 5. Use the dialpad to enter the name. 6. Do one of the following: — Press the Done key to save the new entry. — Press the Cancel key to return to the Add screen. To edit an entry: 1.
Page 111 Additional features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm key. — Press the Cancel key.
Page 112: Callers List
Additional features To search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Choose one of the following: — Press the Dial key to dial the resulting number. — Press the Cancel key to exit without dialing.
Page 113 Additional features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.
Page 114 Additional features To delete the entire Callers List: 1. Press the Delete key. 2. Choose one of the following: — to delete entire Callers List. — to return to the previous screen.
Page 115: Redial List
Additional features Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries in the list. When the list is full, the system over-writes the oldest entry, Use the Redial List feature to review calls made, and to redial previously dialed calls.
Page 116 Additional features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete key. 3. Choose one of the following: — Press the Confirm key. — Press the Cancel key. To delete the entire Redial List: 1.
Page 117: Virtual Office
Virtual Office by an IP Phone 2002, IP Phone, IP Softphone 2050, or another IP Phone 2004. Note 3: When logged into an IP Phone 2004 or an IP Softphone 2050 using Virtual Office, feature keys 4, 5, and the Shift key are not available to the IP Phone 2002.
Page 118 Additional features 3. Press the Select key. 4. At the prompt, enter your User ID. 5. Press the Select key. 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the User ID is not found locally, the message “Locating Remote Server”...
Page 119: Virtual Office On Your Remote Telephone
The following figures show various IP Phones logged on to an IP Phone 2004 using Virtual Office. Figure 5: Logged on to an IP Phone 2004 Figure 6: Logged on to an IP Phone 2004 using an IP Phone 2002...
Page 120: A User Information Line Appears On All Displays Listing The Number Of Your Office Telephone
Additional features Figure 7: Logged on to an IP Phone 2004 using an IP Softphone 2050 A User information line appears on all displays listing the number of your office telephone. Virtual Office on your Office telephone When activated for Virtual Office by...
Page 121 Additional features To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home key. b. Enter your User ID and password (this logs the office telephone back on to your office network).
Page 122: Virtual Office Logout
Additional features Virtual Office logout 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Logout. 3. Press the Select key. Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. Table 2 lists error messages and actions to correct the causes.
Page 123 Additional features Table 2: Troubleshoot Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Invalid ID (1) Incorrect User ID Enter correct User ID. entered. User ID is not in Notify system Gatekeeper administrator. database. Invalid ID (2) Incorrect User ID Enter correct User ID.
Page 124 Go to an remote IP Phone IP Phone 2002 or 2002 or IP Softphone IP Softphone 2050 2050 from an and try again, or IP Phone 2004 consult your local (some restrictions system administrator. apply). Permission Denied Incorrect User ID Enter correct User ID.
Page 125: Media Gateway 1000B
Additional features Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode.
Page 126: Test Local Mode
Additional features Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. Press the Services key. (Services) 2.
Page 127: Troubleshoot Mg 1000B
Additional features 3. Press the Select key (the telephone registers back to the Main Office). Troubleshoot MG 1000B When using MG 1000B, error messages may display on your screen. Table 3 lists error messages and actions to correct the causes. Table 3: Troubleshoot MG 1000B Display Message Probable Cause...
Page 128: Hospitality Features
Hospitality features Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
Page 129 Hospitality features To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.
Page 130: Activate Message Registration
Hospitality features 4. Press the Goodbye key. (Goodbye) Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN).
Page 131 Hospitality features 3. Dial the correct meter count. 4. Press the key. 5. Press the Message Registration key. To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the key.
Page 132: Use Maid Identification
Hospitality features Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status key. 2. Dial the Directory Number (DN) for the room for which the cleaning status is...
Page 133: Display Room Status
Hospitality features 6. Press the Room Status key. Display Room Status Use the Room Status feature to print the status of a room using the Display Module. To read the status of a room: 1. Press the Room Status key. 2.
Page 134 Hospitality features 3. Press the Room Status key. Changing the status of a room: 1. Press the Room Status key. 2. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied...
Page 135 Hospitality features 4. Press the Room Status key.
Page 136: External Server Applications
IP Phone 2004. The application information displays on the LCD display screen of your IP Phone 2004. Only one application can be active at a time. While browsing applications, you can still make or receive telephone calls. You...
Page 137 External server applications To establish a Net6 session: 1. Press the Expand to PC key. 2. Press the Up/Down navigation keys to scroll through the list of available applications. 3. Press the Select key. Note: If the server is not available when you press the Expand to PC key, you...
Page 138 External server applications Use the following procedure to access the News application. To access the News application: 1. Press the Select softkey to choose the News application. The Loading… message displays. 2. Press the Up/Down navigation keys to scroll and highlight an available headline.
Page 139 External server applications 5. Press the Select soft key to return to the list of news headlines when you reach the end of the news story. Use the following procedure to access the Finance application. To access the Finance Application: 1.
Page 140 External server applications 3. Choose one of the following: a. Market Indices — The Loading…message displays. A list of major stock markets is shown. — Press the Next Prev soft keys to scroll through the list of markets. When you reach the end of the market listings, press the Top soft key to return to the ScreenTop display.
Page 141 External server applications Use the following procedure to access the Find a person application. To access the White Pages “Find a Person” application: 1. Press the Select key to choose the White Pages application. 2. Press the Up/Down navigation keys to scroll and highlight Find a Person application.
Page 142 External server applications 5. At the prompt, use the telephone dialpad to enter the last name (for example, smith). Press the OK soft key. Note: If you make a mistake, press the BkSpace soft key to correct your entry. 6. At the prompt, use the telephone dialpad and enter the five-digit postal code (for example, 90210).
Page 143 External server applications 8. Choose one of the following: — Press the Call soft key to automatically place a call. — Press the Next soft key to search for another person. — Press the key to return to the ScreenTop menu. Note: If the search is unsuccessful, the response “Your search has returned no results”...
Page 144: Call Interactions
External server applications Call Interactions Use the following procedure to answer a telephone call while in a Net6 session. To answer a phone call while in a Net6 session: 1. When you hear the ringing of the incoming call, lift the handset. 2.
Page 145 External server applications 4. Press the Expand to PC feature key to return to your Net6 session. You are returned to the same place from which you left your Net6 session. Use the following procedure to exit a Net6 session. To exit a Net6 session: To exit a Net6 session, choose one of the following:...
Page 146: Feature Interactions
External server applications Feature interactions Table 4 shows how Net6 interacts with IP Phone 2004 call features. Table 4: IP Phone 2004 (Part 1 of 2) IP Phone 2004 feature Net6 result Auto Answerback, Dial Intercom, Any call processing or voice-...
Page 147 External server applications Table 4: IP Phone 2004 (Part 2 of 2) IP Phone 2004 feature Net6 result Handsfree When Net6 attempts to originate a call using the Handsfree key on a telephone that has HFD Class of Service, the microphone does not work.
Page 148: Flexible Feature Codes (Ffcs)
Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use Table 5 to track the FFCs assigned by your system administrator. Table 5: Flexible Feature Codes Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate Automatic Wake-Up Malicious Call Trace...
Page 149: Accessories
The Nortel Networks IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004. You can connect up to two KEMs to your IP Phone 2004, providing a total of 48 additional keys.
Page 150 Accessories...
Page 151: Terms You Should Know
Terms you should know Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone number programmed on the AutoDial key for one- touch dialing. Callers List A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appearing on the LCD display screen such as the caller’s name and telephone number.
Page 152 Terms you should know Directory key Enables access to Corporate Directory, Personal Directory, Redial List, and Callers List. Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Expand to PC A fixed key on your telephone used to access external server applications such as Net6.
Page 153 IP Phone Key Expansion Module (KEM) An optional hardware module which provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to your IP Phone 2004, providing a total of 48 keys. Message (Inbox) A fixed key which connects to your voice messaging system when the key is pressed.
Page 154 Terms you should know Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Meridian 1 An office communication system. More.. An option allowing access to the multiple layers of the soft keys. Soft keys are the four keys located directly below the display area.
Page 155 Terms you should know Password Admin A menu used by you and the system administrator to change your Station Control Password (SCPW). Personal Directory A list of user-defined names and numbers (maximum of 100 entries). Primary directory number The main extension number on your telephone. Private line A feature that can be assigned to your telephone.
Page 156 Terms you should know Services key A fixed key used to access options such as Telephone Options, Password Admin, Display Network Diagnostics Utilities, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode. Shared Directory Number A DN (extension) that is shared by two or more persons. Soft keys (self-labeled) A set of keys programmed by your system administrator.
Page 157 Terms you should know System or Switch Your office communication system. Switchhook A button that the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call.
Page 158 Terms you should know...
Page 159: Index
Index Index Centrex/Exchange Line Switch- hook Flash 97 About the IP Phone 2004 11 Change feature key labels 41 Answer a call 67 Charge a call or charge a forced Attendant 151 call 97 Attendant Recall 72 Communication Server 1000 151...
Page 160 Index Internal Call Forward 84 Interrupted dial tone 153 Electronic Lock 87 IP Phone Key Expansion Module Enhanced Override 101 (KEM) 149, 153 Expand to PC key 17, 152 External server applications 136 Language display 34 Last Number Redial 63 Fastbusy signal 152 Line (DN) key 14 Feature display 152...
Page 161 Index Onhook Default Path 40 Security features 19 On-hook dialing 51 Services key 15, 156 Outbox/Shift key 16, 154 Set information 43 Override a busy signal 104 Shared Directory Numbers 156 Soft keys (self-labeled) 17, 156 Speaker key 16, 156 Paging tone 154 Special dial tone 156 Password Admin 155...
Page 162 Index Volume adjustment 28 Volume control bar 13, 157...
Page 163 Index...
Page 164 Index...
Page 166: User Guide
User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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