Nortel 2004 User Manual
  1. Manuals
  2. Brands
  3. Nortel Manuals
  4. IP Phone
  5. IP Phone 2004
  6. User manual
Nortel 2004 User Manual

Nortel 2004 User Manual

Hide thumbs Also See for 2004:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual, Operation & Installation Manual
Carrier VoIP
Nortel IP Phone 2004 User
Guide
NN10300-009
.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 2004 and is the answer not in the manual?

Questions and answers

Related Manuals for Nortel 2004

Summary of Contents for Nortel 2004

  • Page 1 Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009...
  • Page 2 The information in this document is sourced in Canada, the United States of America, and the United Kingdom. This is the Way, This is Nortel, Nortel, the Nortel logo, the globemark design, and the NORTEL NETWORKS corporate logo, are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents New in this release Overview Functional components 9 Hardware features 10 IP Phone display 11 Connecting the IP Phone 2004 components Before you begin 13 Logging on Displaying the menu Logging off Changing your audio profile Adjusting the display contrast...
  • Page 4 Storing a number from the Outbox 62 Using the Outbox to make a call 63 Resetting the Outbox 63 Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 5 Selecting a ring tone 68 LCD Indicator 69 Message Waiting Lamp 69 Accessories IP Phone Key Expansion Module Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 6 6 Contents Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 7: New In This Release

    New in this release There have been no updates to the document in this release. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 8 8 New in this release Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 9: Overview

    Inbox, the Outbox, and directory lists To use the IP Phone 2004, log on to the Communication Server 2100 IP Client Manager by entering a user name and password. After log in, the handset and keypad of the IP Phone operate in the same way as a standard Meridian Business Set (MBS) telephone.

  • Page 10: Hardware Features

    • four soft keys for navigation and selection of items in the menu system Your IP Phone 2004 may not be configured to support soft key functionality. Consult your system administrator. • multifield liquid crystal display (LCD) display screen; four-line display area •...

  • Page 11: Ip Phone Display

    Not all features are available on all telephones. Consult your system administrator to verify which features are available. IP Phone display The IP Phone 2004 display is organized into 3 areas. "IP Phone display" (page 11) describes each area.
  • Page 12 Press the Menu soft key or the Services key on the IP Phone to access the menu system. See "IP Phone 2004" (page 10) for the location of this key. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 13: Connecting The Ip Phone 2004 Components

    Damage to Equipment Do not plug the IP Phone into a regular telephone jack. This results in severe damage to the IP Phone 2004. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
  • Page 14 14 Connecting the IP Phone 2004 components For a secure power connection, thread the excess cord around the strain relief retaining hook and channel provided. Secure the IP Phone footstand to the base. Use the angle grip on the top back of the phone to adjust the angle of the phone.

  • Page 15: Logging On

    The Password screen appears. Enter your password. For security, the password characters are displayed as asterisks (*). Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 16 If you make an error, press Clear to clear the field, and then enter the password again. Press Ok. You are logged on and the Menu screen appears. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 17: Displaying The Menu

    "Testing the local mode" (page 43). • Select Upgrade. See "Performing a firmware upgrade" (page 45). —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 18 18 Displaying the menu IP Phone 2004 menu hierarchy Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 19: Logging Off

    From the main menu, select Logoff. Press Ok. A confirmation screen appears. Press Yes. You are logged off from the system. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 20 20 Logging off Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 21: Changing Your Audio Profile

    Press Ok to save the setting and return to the Main menu. Press Cancel to return to the Audio Profile screen without saving your changes. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 22 22 Changing your audio profile Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 23: Adjusting The Display Contrast

    When you find the contrast you like, press the Ok button to save the change. The current contrast level is saved and you return to the previous screen. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 24 24 Adjusting the display contrast Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 25: Using The Feature Menu

    Using the Feature menu Follow this procedure to use the Feature menu. You can add or edit feature key associations on your IP Phone 2004. Features are assigned by your system administrator, so the features you have available may differ from those described in this user guide.

  • Page 26: Assigning A Directory Entry To A Feature Key

    A list of the feature keys and their current assignments appears. Select the key defined as Local. The Assign menu appears. Press Feature. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 27: Enabling Or Disabling Autoscroll

    Assign menu. —End— Enabling or disabling the Inbox Follow this procedure to enable or disable the Inbox feature. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 28: Labeling A Feature Key

    When you have correctly entered the new label, press Ok. The new label is applied. You return to the Feature menu. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 29: Using The Options Menu

    —End— Selecting the default line key Follow this procedure to select a feature key to be your default line key. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 30: Enabling The Outbox Feature

    The selected key is now your Outbox key. You return to the Options menu. For more information, see "Using the Outbox" (page 61). —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 31: Resetting The Feature Key To The Default Settings

    Press Yes. The keys are reset to the default settings. You return to the Feature menu. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 32 32 Using the Feature menu Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 33: Selecting A Language

    The terminal now displays text in the selected language. Press Cancel. You return to the main menu. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 34 34 Selecting a language Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 35: Using The Time Menu

    Press Cancel twice to return to the main menu. —End— Enabling Daylight Saving Time Follow this procedure to set Daylight Saving Time. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 36: Disabling Daylight Saving Time

    Follow this procedure to set the time format the terminal uses to display the current time. The time format choices are: • 12-hour clock • French • 24-hour clock Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 37: Setting The Date Format

    A check mark appears beside the option to indicate our choice. The date is displayed in the selected format. You return to the previous screen. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 38: Resetting The Default Time

    Confirm the action. The terminal reverts to the default time settings. You return to the previous screen. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 39: Using The User Menu

    Joint—the ability to operate in a joint session with an m6350 Softclient is enabled. Step Action From the main menu, open the User menu. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 40: Viewing, Disabling, Or Enabling The Auto Login Feature

    A check mark appears beside the item you selected. You return to the Auto Login screen. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 41: Changing Your Password

    The password is changed and you return to the previous menu. Use the new password the next time you log on. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...
  • Page 42 42 Using the User menu Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 43: Testing The Local Mode

    The terminal transitions to its secondary IP address and temporarily disconnects from the Centrex IP Client Manager. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 44 44 Testing the local mode Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 45: Performing A Firmware Upgrade

    The Upgrade confirmation screen appears. Confirm the action. A second confirmation screen appears. Press Yes. The firmware is downloaded. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 46 46 Performing a firmware upgrade Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 47: Making A Call

    Making a call There are several ways to make a call from an IP Phone 2004. Use off-hook dialing Follow this procedure to make a call using off-hook dialing. Your primary extension is assigned to the lower right-hand feature key.

  • Page 48: Using Predial

    Press the OK option on soft key 1 to dial the number. You can press the OK, Line, Handsfree or Headset key to confirm the predial. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 49: Answering And Terminating Calls

    The Goodbye key is especially useful for disconnecting Handsfree calls, dropping out of a Conference Call or exiting Voice Mail. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...
  • Page 50 50 Answering and terminating calls Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 51: While On An Active Call

    A red light appears next to the Mute key, meaning your speaker phone is turned on, but the microphone is off and the caller cannot hear you. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright ©...

  • Page 52: Transferring A Call

    Press the Park key. Go to any phone and retrieve the call by dialing the System Park number that was displayed. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 53: While Away From Your Desk

    To deactivate Call Forward, press the Forward key (the icon disappears). To reactivate Call Forward, press the Forward key twice. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...
  • Page 54 54 While away from your desk Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 55: Conference Calls

    Press the extension key on which the conference is being held and you will be reconnected to the conference. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 56: Using The Call Join Feature

    Press the Conference key to join the person on hold to your conversation. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 57: Using The Inbox

    The system logs the incoming key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call. The information from the display can be captured only if the call lasts for more than two seconds.

  • Page 58: Accessing The Inbox

    Storing a number from the Inbox Follow this procedure to select a number from the Inbox and save it to the directory. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 59: Using The Inbox To Make A Call

    "Using Predial" (page 48). —End— Resetting the Inbox Follow this procedure to delete the contents of the Inbox. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 60 A confirmation screen appears. Press Yes. The calls in the Inbox are deleted. You return to the previous screen. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 61: Using The Outbox

    Using the Outbox After you assign a feature key to the Outbox, the IP Phone 2004 logs all outgoing calls to that DN. The system logs the outgoing key number, time, and date. If the duration of the call is longer than two seconds, the system captures the display as it appeared when the call was made.

  • Page 62: Viewing Outbox Call Information

    The Outbox screen appears, showing a list of the 10 most recent outgoing calls. Select a number from the list. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...

  • Page 63: Using The Outbox To Make A Call

    A confirmation screen appears. Press Yes. The calls in the Outbox are deleted. You return to the previous menu. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 64 64 Using the Outbox Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 65: Additional Features And Controls

    Press the Symbol soft key. A list of symbols opens. Scroll through the list and select a symbol. Press Ok. —End— Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 66: Procedure Job Aid

    Press Ok. The number is entered in the directory, and you return to the New Entry menu. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 67: Deleting An Entry From The Directory

    From the directory list, select the entry you want to delete. Press Ok. The Directory menu opens. Press the down navigation key until the Delete option appears. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 68: Making A Call Using The Directory

    Select Play Ring Patterns. Select a ring pattern. You can listen to it using the Play and Stop options. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 69: Lcd Indicator

    If you have not provisioned a Message Waiting key, access your Voice Mail by dialing your Voice Mail system. Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks...
  • Page 70 70 Additional features and controls Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...

  • Page 71: Accessories

    The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004. You can connect up to two KEMs to your IP Phone 2004, providing a total of 44 additional keys; 22 keys per KEM.
  • Page 72 72 Accessories Carrier VoIP Nortel IP Phone 2004 User Guide NN10300-009 06.04 Standard (I)SN09U 20 October 2006 Copyright © 2006, Nortel Networks Nortel Networks Confidential...
  • Page 74 Nortel Networks, the holder is granted no rights to use the information contained herein. This is the Way, This is Nortel, Nortel, the Nortel logo, the globemark design, and the NORTEL NETWORKS corporate logo, are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. All rights reserved.

Table of Contents