Agent and supervisor features
Logging out as agent
You can log out of the system completely or temporarily
(NotReady state).
To log out:
20
5. To join the ACD queue, choose one of
the following:
— Press the
— Press the
Choose one of the following:
— To log out completely, press the
MakeSetBusy
— To log out temporarily, press the
NotReady
Note: If you press the
key while on an ACD call, you log out
automatically when the call finishes.
InCalls
key.
NotReady
key.
key.
key.
MakeSetBusy