Agent features
The following sections describe features that are available to Agents:
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Answering ACD calls
Use the
InCalls
key to answer the next queued ACD call on the primary
DN. The
InCalls
programmable line/feature keys.
To answer a call
key is located in the lower right-hand of the
When the LCD next to the
flashes, press the
Note: The LCD remains lit as long as
you are on the call.
Agent features
InCalls
key
InCalls
key.
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