Troubleshooting - Verizon Delphi Connect 4G LTE ACT233L User Manual

Troubleshooting

Issue Likely Cause(s)
Can't login to Incorrect
my account username
or password
entry
No Network
connection to
smartphone
or internet
connection to
computer
Can't find Vehicle older
OBD port on than 1996
vehicle
Incorrect OBD
photo in app
First-time: Enter Registration Key
Diagnostics label exactly as shown (e.g. 1a2b-3c4d) in
Username field. (lowercase or UPPERCASE)
Enter ESN DEC from this guide or Vehicle Diagnostics label
exactly as shown.
After first-time: Enter the username and password you
created during first-time login. If you forgot your Username
or Password, select the appropriate button on the login
page to request help.
Verify your connection to smartphone or computer is active.
The Delphi Connect system is not compatible with older
vehicles
Call Verizon support
Corrective Action(s)
from this guide or Vehicle
(800)922-0204
589