Verizon Delphi Connect 4G LTE ACT233L User Manual page 581

the odometer to match their vehicle's odometer for total mileage or use it as a trip odometer by
setting it to zero before each trip.
58. Why can't I see my trip on the recent trips?
Press the refresh button on the app or website and wait up to 2 minutes for the refresh to
complete. If your trip is still not shown, it is possible that the engine start and stop may not have
been detected. Please take more trips and determine if you still don't see trips. If you continue
to miss trips, please call your wireless carrier's support number to report the problem.
59. I installed my module, but the recent trip does not show my starting point. Why?
Due to the way the module synchronizes with your vehicle, it is possible that the first trip you
make after installing the module may not be recorded. This is normal and all trips after this
should be recorded properly. Since the module relies on a GPS signal to determine its location,
it will occasionally not be able to detect an accurate position. In that situation (such as in a
multilevel garage or blocked by tall buildings), the start or end position may indicate "Unknown"
location.
60. How do I print my trip log?
You can export your trips log to an Excel file format that will allow you to print or manipulate
the date in Excel. See the section on Configuring Reports in this manual for help with
generating a trip report.
61. What happens if I get a new vehicle?
You can move the module to a new vehicle and, after performing the normal vehicle setup per
the instructions, you will see the new vehicle listed in the app and portal. You will need to check
the Fitment Guide for compatibility. If supported by your new vehicle, you will also be able to
pair your vehicle's key fob. Note: You will only be able to pair the module to the key fob of two
vehicles at any one time. See question How many key fobs can the module support?
62. I unplugged my module before I took it to the dealership. How do I re-install it? Do I have to
do everything again?
Follow the instructions in section "Module Removal & Re-Pairing Procedure" of the installation
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