Verizon Fios User Manual

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Fios Router

USER

GUIDE

Model G3100

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Page 2 Getting to Know Your Advanced Settings Fios Router Channel Settings Guest Network 02 / CONNECTING YOUR FIOS 04 / ROUTER CONFIGURING NETWORK Setting up Your Fios SETTINGS Router Accessing Network Expanding Wi-Fi Settings coverage Using Network Computer Network Settings Confguration...
Page 3: Table Of Contents
IPv6 Pinholes Broadband Connection (Ethernet/Coax) 08 / 06 / CONFIGURING ADVANCED SETTINGS SETTING PARENTAL CONTROLS Using Advanced Settings Activating Parental Controls Utilities Rule Summary Network Settings Date And Time DNS Settings Monitoring System Settings verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 4 CONTENTS 09 / 11 / TROUBLESHOOTING NOTICES Troubleshooting 11.0 Regulatory Compliance Tips Notices Frequently Asked Questions 10 / SPECIFICATIONS 10.0 General Specifcations 10.1 LED Indicators 10.2 Environmental Parameters...
Page 5 01 / INTRODUCTION Package Contents System Requirements Features Getting to Know Your Fios Router...
Page 6 01 / INTRODUCTION Verizon Fios Router lets you transmit and distribute digital entertainment and information to multiple devices in your home/offce. Your Fios Router supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful routers available.
Page 7 A web browser, such as Chrome™, Firefox®, Internet Explorer 8® or higher, or Safari® 5.1 or higher 1.2/ FEaTURES Your Fios Router features include: • Support for multiple networking standards, including – WAN – Gigabit Ethernet and MoCA 1.1 interfaces –...
Page 8 FTP, email, and telnet – DMZ (demilitarized zone) host support of a network security neutral zone between a private network and the internet – Event logging – Home Network Protection verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 9 QoS support (end to end layer 2/3) featuring: Diferentiated Services (Difserv), 802.1p/q prioritization, and pass-through of WAN-side DSCPs, Per Hop Behaviors (PHBs), and queuing to LAN-side devices • Secure remote management using HTTPS or My Fios app • Static routing • VPN (VPN pass through only) •...
Page 10 WPS capable devices to your Wi-Fi network. To activate the WPS function, press and hold the unifed button located on the front of your Fios Router for more than two seconds. When WPS is initiated from your router, the Router Status LED slowly ﬂashes blue for up to two minutes, allowing time to complete the...
Page 11 Refer to the “Connecting A Wi-Fi Device Using WPS” for more details. In addition, the unifed button also provides a quick view of the operational state of the Fios Router using various colors as indicated in the chart above. Please refer to section 9.0h for details on the rear LEDs.
Page 12 01 / INTRODUCTION The rear panel has seven ports; F-type coax, Ethernet LAN (four), Ethernet WAN, and USB. The rear panel also includes a DC power jack and a reset button. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 13 E E t t he her r ne net t L LA A N N - connects devices to your Fios Router using Ethernet cables to join the local area network (LAN). The four Ethernet LAN ports are 10/100/1000 Mbps auto-sensing and can be used with either straight-through or crossover Ethernet cables.
Page 14 1.3c/ MOUNTING THE FIOS ROUTER TO a WaLL For optimum performance, the Fios Router is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the Fios Router. However, if you wish to mount your Fios Router,...
Page 15 Then remove the wall bracket from the wall. There are two mounting slots located on the bottom of the Fios Router. It allows you to securely attach your router to the wall. Align the slots with the wall mount bracket.
Page 16 Attach the router to the wall mount bracket through an easy twist and lock action. Align the wall mount bracket with the attached router to the screws, then slide the bracket down until it locks in place. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 17 GETTING TO kNOW YOUR FIOS ROUTER To secure the bracket, place one screw into the small hole of the bracket and tighten the screw into your wall. Note: To release the lock, twist the router counter-clockwise and press down on the small clip on the bottom of the...
Page 18 02 / CONNECTING YOUR FIOS ROUTER Setting up Your Fios Router Expanding Wi-Fi coverage Computer Network Confguration Main Screen...
Page 19 02 / CONNECTING YOUR FIOS ROUTER Connecting your Fios Router and accessing its web-based User Interface (UI) are both simple procedures. Accessing the UI may vary slightly, depending on your device’s operating system and web browser. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 20 2.0/ SETTING UP YOUR FIOS ROUTER Before you begin, if you are replacing an existing router, disconnect it. Remove all old router components, including the power supply. They will not work with your new Fios Router. 2.0a/ INSTaLLaTION INSTRUCTIONS CONNE...
Page 21 Get the Wi-Fi name and password of the label on your router. On your device, choose your Wi-Fi name when it appears. Enter the Wi-Fi password exactly as it is on your router label. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 22 In the browser address feld (URL), enter: myfosgateway.com, then press the En Ent t er er key on your keyboard. Alternately, you can enter: https://192.168.1.1 The frst time you access your Fios Router, an Easy Setup Wizard displays to help step you through the setup process.
Page 23 Click on the check box next to Se Setup and tup and Enable Y Enable Your Gues our Guest Wi-Fi (Op t Wi-Fi (Optional) tional) to personalize your Guest Wi-Fi Name and Password. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 24 SEtting up YouR FioS RoutER For your protection, your Fios Router is pre-set at the factory to use WPA2 (Wi-Fi Protected Access) encryption for your Wi-Fi network. This is the best setting for most users and provides maximum security. Click N N ex ext t .
Page 25 Fios Router verifes the fnal settings and has successfully connected to the internet and is ready for use. You can click on Main router settings to access the main screen of the Fios Router or click on Start browsing and you will be directed to the Verizon.com website.
Page 26 ExpanDing Wi-Fi CovERagE 2.1a/ WI-FI INSTaLLaTION Place the Fios Extender directly next to the Fios Router. Connect the power cord from the extender to an electrical outlet. When the light on the extender is solid yellow, press and hold the buttons on your router and extender for 2+ seconds until they slowly begin to blink blue.
Page 27 FIOS ROUTER 2.1b/ WIRED INSTaLLaTION Place the Fios Extender and Fios Router near a coax outlet—ideally in an area with spotty Wi-Fi coverage. Connect the coax cable from the extender to a coax outlet. (If the coax outlet is already in use, you can use the coax splitter included in the shipping box.)
Page 28 4, select In Int t erne ernet Pr t Pro o t t ocol V ocol Version 6 ( ersion 6 (T T CP CP/IP /IPv6) v6) in Properties operties option (refer to IPv6 section for Fios Router confguration).
Page 29 Pr t Pro o t t ocol V ocol Version 6 ( ersion 6 (T T CP CP/IP /IPv6) v6) in the Pr Properties operties option (refer to IPv6 section for Fios Router confguration). verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 30 Assistant. 2.2b/ CONNECTING OTHER COMPUTERS aND NETWORk DEVICES You can connect your Fios Router to other computers or set top boxes using an Ethernet cable, Wi-Fi connection (Wi-Fi), or coaxial cable. ETHERNET Plug one end of an Ethernet cable into one of the open yellow Ethernet ports on the back of your Fios Router.
Page 31 Wi-Fi network connection. In most cases, this only requires the pressing of two buttons – one on your Fios Router and one on the Wi-Fi client. This could be either a built-in button or one on a compatible Wi-Fi adapter/card, or a virtual button in software.
Page 32 ComputER nEtWoRk ConFiguRation Enable the protected setup by moving the selector to On Use one of the following methods: • If your Wi-Fi client device has a WPS button, press the unifed button on your Router for more than two seconds, then click the WPS button on your Wi-Fi device (client) to start the WPS registration process.
Page 33 Verify each device that you are connecting with Wi-Fi has built-in Wi-Fi or an external Wi-Fi adapter. Open the device’s Wi-Fi settings application. Select your Fios Router’s Wi-Fi network name (SSID) from the device’s list of discovered Wi-Fi networks. verizon.com/fos...
Page 34 (WPA2 or WPA3 key) into the device’s Wi-Fi settings. Your Router’s default Wi-Fi network name and password are located on the sticker on the rear panel of your Fios Router. Verify the changes were implemented by using the device’s web browser to access a site on the internet.
Page 35 • Status - this chapter • Wi-Fi - Chapter 3 • Network - Chapter 4 and Chapter 5 • Parental Controls - Chapter 6 • Firewall - Chapter 7 • Advanced - Chapter 8 verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 36 main SCREEn 2.3b/ STaTUS Router Status This section displays frmware and hardware version numbers, and the status of your router’s local network (LAN) and internet connection (WAN).
Page 37 03 / WI-FI SETTINGS Overview Wi-Fi Status Basic Settings Advanced Settings Channel Settings Guest Network...
Page 38 03 / WI-FI SETTINGS Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and confguring Wi-Fi security options. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 39 3.0/ OVERVIEW Your Fios Router provides you with Wi-Fi connectivity using the 802.11a, b, g, n, ac or ax standards. These are the most common Wi-Fi standards. 802.11b has a maximum data rate of 11 Mbps, 802.11a and 802.11g have a maximum data rate of 54 Mbps, 802.11n has a maximum...
Page 40 Identifer) shared among all devices on a Wi-Fi network. The SSID is the network name. All devices must use the same SSID. • Wi-Fi P Wi-Fi Pass assw w or ord d - displays the Pre-Shared Key of the Wi-Fi security. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 41 BaSiC SEttingS 3.2/ BaSIC SETTINGS You can confgure the basic security settings for either 2.4 GHz or 5 GHz of your Wi-Fi network. To confgure the basic security radio, SSID and security settings: Select Wi-Fi from the left pane, and then click Basic Basic Set t tings tings.
Page 42 You can change your advanced Wi-Fi security settings, such as disable your SSID broadcast to secure your Wi-Fi trafc; stop your Fios Router from broadcasting your SSID; set Wi-Fi MAC authentication to limit access to specifc Wi-Fi devices; and change the Wi-Fi mode to limit or allow access to your Wi-Fi network based on the type of technology as well as other advanced Wi-Fi options.
Page 43 SEttingS 3.3a/ BROaDCaST You can confgure the Fios Router’s SSID broadcast capabilities to allow or disallow Wi-Fi devices from automatically using a broadcast SSID name to detect your router Wi-Fi network. Select Wi-Fi Wi-Fi from the left pane, and then click A A dv...
Page 44 To remove a specifc device’s MAC address, click the R R e e m m ove ove button next to the specifc MAC address. When all changes are complete, click Sa Sav v e Changes e Changes to save the changes. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 45 aDvanCED SEttingS 3.3c/ 802.11 MODE From the 802.11 Mode page, you can limit the Wi-Fi access to your network by selecting the 2.4 GHz and 5 GHz Wi-Fi communication standard (mode) best suited or compatible with the devices you allow access to your Wi-Fi network. Select the Wi-Fi mode as follows: •...
Page 46 WMM Power Save - improves battery life on mobile Wi-Fi devices such as smart phones and tablets by fne-tuning power consumption. Important: WMM (Wi-Fi Multimedia) QoS and Power Save require a Wi-Fi client device which also supports WMM. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 47 ChannEL SEttingS 3.4/ CHaNNEL SETTINGS You can confgure the channel settings for either 2.4 GHz or 5 GHz of your Wi-Fi network.
Page 48 Select the K K eep m eep my channel s y channel selection during po election during pow w er cy er cycle check box to save your channel selection when your Fios Router is rebooted. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 49 Ne orm New Sc w Scan an to perform channel availability scan for the Fios Router accommodating the best radio channel and providing the best Wi-Fi performance. • Channel Scor Channel Score e - scans and displays a network congestion score of one to ten in each Wi-Fi channel.
Page 50 Wi-Fi SSID and one password, and use it for all guests. Gues Guest Wi-Fi t Wi-Fi can be managed using either the Fios Router’s web interface, or via the Verizon MyFios app. The guest network SSID does not change when you make a change to your primary network SSID.
Page 51 guESt nEtWoRk 3.5a/ GUEST WI-FI To enable Guest Wi-Fi: From the main menu, select Wi-Fi Wi-Fi, then select Gues Guest t Net t w w ork ork. Click the On On radio button and enter a valid SSID SSID and P P ass assw w or ord d .
Page 52 04 / CONFIGURING NETWORk SETTINGS Accessing Network Settings Using Network Settings...
Page 54 aCCESSing nEtWoRk SEttingS Caution: The settings described in this chapter should only be confgured by experienced network technicians. Changes could adversely afect the operation of your router and your local network. 4.0/ aCCESSING NETWORk SETTINGS The Ne Net t w w ork ork section allows you to view and manage your network connections and devices.
Page 55 • W W ebsit ebsite Blocking e Blocking - To block specifc websites, click Website Blocking. The Parental Controls page displays. For additional information about blocking websites, refer to Chapter 6 Setting Parental Controls. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 56 uSing nEtWoRk SEttingS • Block In Block Int t erne ernet Services t Services - Internet services blocking prevents a device on your network from accessing specifc services, such as receiving email or downloading fles from FTP sites. Block Internet services by locating the device, then clicking Block Internet Services.
Page 57: Using Network Connections
05 / USING NETWORk CONNECTIONS Accessing Network Connections Network (Home/Ofce) Connection Wi-Fi Access Point Connection Ethernet Connection Broadband Connection (Ethernet/Coax)
Page 58 05 / USING NETWORK CONNECTIONS Your Fios Router supports various local area network (LAN) and wide area network (WAN), or internet connections using Ethernet or coaxial cables. You can confgure aspects of the network and internet connections as well as create new connections.
Page 59: Accessing Network Connections
aCCESSing nEtWoRk ConnECtionS Caution: The settings described in this chapter should only be confgured by experienced network technicians. Changes could adversely afect the operation of your router and your local network. 5.0/ aCCESSING NETWORk CONNECTIONS You can access your network connections and view the connections by connection type.
Page 60: Network (Home/Ofce) Connection
Note: When a network connection is disabled, the underlying devices formerly connected to it will not be able to obtain a new DHCP address from that Fios Router network interface. To view the connection: On the Ne Net t w w ork Connections...
Page 61 nEtWoRk (homE/oFFiCE) ConnECtion To rename a network connection, enter the new network name in the Name Name feld. Click Apply Apply to save the changes. 5.1a/ CONFIGURING THE HOME/OFFICE NETWORk To confgure the network connection: In the Ne Net t w w ork (Home/ ork (Home/Ofce) Pr Ofce) Properties operties page, click...
Page 63 This is useful if the connection operates under a bridge. – Obtain an IP tain an IPv4 A v4 Addr ddress A ess Aut utoma omatic tically ally: the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP...
Page 64 LAN interfaces. Caution: Do not change these settings unless specifcally instructed to by Verizon. Changes could adversely afect the operation of your Fios Router and your local network. Verify the following information: • Status tus –...
Page 65 DHCP Clients. There are 2 basic options in this section: Dis Disabled abled and DHCP Serv DHCP Server er. To set up the Fios Router’s network bridge to function as a DHCP server: In the IP A IP Addr ddress Dis...
Page 66 DHCP vendor class is related to DHCP option 60 confguration within the router. Adding option 60 confgurations allows for particular vendor to get lease from a specifed pool of address. ROUTING TaBLE You can confgure your Fios Router to use static or dynamic routing. • Static r tic routing outing –...
Page 67: Wi-Fi Access Point Connection
Wi-Fi aCCESS point ConnECtion To save your changes click Apply Apply. 5.2/ WI-FI aCCESS POINT CONNECTION A Wi-Fi Access Point network connection allows Wi-Fi devices to connect to the local area network (LAN) using the 2.4 GHz or 5 GHz Wi-Fi network. Note: Once disabled, all Wi-Fi devices connected to that Wi-Fi network will be disconnected from the LAN network and internet.
Page 68 To rename the connection, enter a name in the Name Name feld. Click Apply Apply to save the changes. Reboot your Fios Router. 5.2a/ CONFIGURING Wi-Fi aCCESS POINT PROPERTIES To confgure the connection: In the 5. 5.0GHz Wi-Fi A...
Page 69 Wi-Fi aCCESS point ConnECtion Verify the following information: • Status tus - displays the connection status of the network. • Net t w w ork ork – displays the type of network connection. • Connection T Connection Type ype - displays the type of connection interface.
Page 70: Ethernet Connection
CONNECTIONS 5.3/ ETHERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of your Fios Router’s Ethernet LAN ports. To view the connection settings: In the Ne Net t w w ork Connections...
Page 71 EthERnEt ConnECtion 5.3a/ CONFIGURING ETHERNET PROPERTIES To confgure the connection: In the E E therne thernet Pr t Properties operties page, click Se Set t tings tings. The confguration page displays. Confgure the following settings, as needed. GENERaL Verify the following information: •...
Page 72 To view the connection settings: In the Ne Net t w w ork Connections ork Connections page, click the Br Broadband oadband Connection (E Connection (Etherne thernet/ t/Coax Coax) ) or Coax Coax link. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 73: Broadband Connection
BROADBAND CONNECTION (ETHERNET/COAX)
Page 74 CONFIGURING THE ETHERNET/COaX CONNECTION To confgure the connection: In the Br Broadband Connection (E oadband Connection (Etherne thernet/ t/Coax Coax) Pr ) Properties operties page, click Se Set t tings tings. The confguration page displays. verizon.com/business/products/fos-internet ©2020 Verizon. All Rights Reserved...
Page 75 BROADBAND CONNECTION (ETHERNET/COAX) Confgure the following settings, as needed. GENERaL Verify the following information: • Status tus - displays the connection status of the network. • Net t w w ork ork – displays the type of network connection. • Connection T Connection Type ype - displays the type of connection...
Page 76 Pro o t t ocol ocol section, specify one of the following: – No IP No IPv4 A v4 Addr ddress ess: the connection has no IP address. This is useful if the connection operates under a bridge. verizon.com/business/products/fos-internet ©2020 Verizon. All Rights Reserved...
Page 77 • In the Expir Expires In es In feld, enter the amount of time a network device is allowed to connect to the Fios Router with its currently issued dynamic IP address. • IP IPv4 DNS - v4 DNS - selects Ob...
Page 78: Setting Parental Controls
06 / SETTING PaRENTaL CONTROLS Activating Parental Controls Rule Summary...
Page 79 “How can I regulate what my employee or child does on the internet?” With that question in mind, your Fios Router’s Parental Controls were designed to allow control of internet access on all locally networked devices. verizon.com/fos...
Page 80: Activating Parental Controls
PaRENTaL CONTROLS You can create a basic access policy for any computer or device on your Fios Router network. Parental controls limit internet access to specifc websites based on a schedule that you create. Access can be limited on specifc websites or keywords embedded in a website.
Page 82: Rule Summary
My Fios app provides robust security to protect your home and business networks. Click the Click her Click here e link to download the My Fios app for using the My Fios app on the iOS or Android OS. 6.1/ RULE SUMMaRY You can view the rules created for your Fios Router.
Page 83: Configuring Security Settings
07 / CONFIGURING SECURITY SETTINGS Firewall Access Control Port Forwarding Port Triggering DMZ Host Static NAT IPv6 Pinholes...
Page 84 07 / CONFIGURING SECURITY SETTINGS Your Fios Router’s security suite includes comprehensive and robust security services, such as stateful packet inspection, frewall security, user authentication protocols, and password protection mechanisms. These and other features help protect your computers from security threats on the internet.
Page 85: Firewall
7.0/ FIREWaLL The frewall is the cornerstone of the security suite for your Fios Router. It has been exclusively tailored to the needs of the residential or ofce user and is pre-confgured to provide optimum security. The frewall provides both the security and ﬂexibility that home and ofce users seek.
Page 86 Fios Router, the frewall identifes the request type and origin, such as HTTP and a specifc computer in the local network. Unless your Fios Router is confgured to block requests of this type from this computer, the frewall allows this type of request to pass to the internet.
Page 87 FiREWaLL When the website is returned from the web server, the frewall associates the website with this session and allows it to pass; regardless HTTP access from the internet to the local network is blocked or permitted. It is the origin of the request, not subsequent responses to this request, which determines whether a session can be established.
Page 88 Using the Minimum Security Minimum Security setting may expose the local network to signifcant security risks, and should only be used for short periods of time to allow temporary network access. Click Apply Apply to save changes. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 89: Access Control
aCCESS ContRoL 7.1/ aCCESS CONTROL You can block individual computers on your local network from accessing specifc services on the internet. For example, you could block one computer from accessing the internet, then block a second computer from transferring fles using FTP as well as prohibit the computer from receiving incoming email.
Page 90 Specify when the rule is active as A A l l w w ays ays or Us User De er Defned fned. Then click A A dd rule s dd rule schedule chedule to specify the days of the week when the rule will be active. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 91 aCCESS ContRoL Click Ne New Hours Range En w Hours Range Entry try and set the start time and end time when the rule will be active. Click Apply Apply to save changes. Click Apply Apply again to save all changes. The Access Control page displays a summary of the new access control rule.
Page 92: Port Forwarding
Fire e w w all all page, select P P ort F ort Forw orwar arding ding. The P P ort F F orw orwar arding ding page opens with the current rules displayed. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 93 poRt FoRWaRDing To create a new rule, select the IP address in the Select IP Select IP fr from menu om menu drop down. Select the application in the Applic Applica a tion T tion To F o Forw orwar ard d drop down.
Page 94: Port Triggering
• Firewall blocks inbound trafc by default. • Server replies to your Fios Router IP, and the connection is not sent back to the host since it is not part of a session. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 95 UDP port 3333 only after a network host generated trafc to UDP port 2222. This results in your Fios Router accepting the inbound trafc from the gaming server and sending it back to the network host which originated the outgoing trafc to UDP port 2222.
Page 96: Dmz Host
Fire e w w all all page, select DMZ Hos DMZ Host t . Select Enable Enable for the DMZ Host. Enter the IP address of the device you want to designate as the DMZ Host. Click Apply Apply. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 97: Static Nat
StatiC nat 7.5/ STaTIC NaT Static NAT allows devices located behind a frewall that is confgured with private IP addresses to appear to have public IP addresses to the internet. This allows an internal host, such as a web server, to have an unregistered (private) IP address and still be accessible over the internet.
Page 98 Enable Port F ort Forw orwar arding ding f f or Sta or Static NA tic NAT T check box. Click Apply Apply to save changes. Repeat these steps to add additional static IP addresses. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 99: Ipv6 Pinholes
7.6/ IPV6 PINHOLES The IPv6 Pinhole feature of the Fios Router allows an application to send incoming packets for a certain port number to the destination computer by setting up the rule of authorization. You can view the Pinhole rules created for your Fios Router. To view the rule summary, select IP IPv6 Pinhole v6 Pinhole.
Page 100: Configuring Advanced Settings
08 / CONFIGURING aDVaNCED SETTINGS Using Advanced Settings Utilities Network Settings Date And Time DNS Settings Monitoring System Settings...
Page 101 0 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated confgurations for your Fios Router’s frmware and network. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 102: Using Advanced Settings
SEttingS Caution: Many of the settings described in this section should only be confgured by experienced network technicians. Changes could adversely afect the operation of your Fios Router and local network. 8.0/ USING aDVaNCED SETTINGS You can access the following settings:...
Page 103: Utilities
UTILITIES You can access the following advanced settings: • Diagnostics – performs diagnostic tests. • Save and Restore – resets your Fios Router to its default settings. • Reboot Router – restarts your Fios Router. • MAC Cloning – clones the MAC address.
Page 104 utiLitiES 8.1a/ DIaGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity: Select Diagnos Diagnostic tics s in the Utilities Utilities section. To ping an IP address, enter the IP address or domain name in the Des Destina tination tion feld and click Go...
Page 105 These fles are used to backup and restore the current confguration of your Fios Router. Only confguration fles saved on a specifc Fios Router can be applied to that Fios Router. You cannot transfer confguration fles between Fios Routers.
Page 106 Note: When restoring defaults, the setting and parameters of your Fios Router are restored to their default values. This includes the administrator password. A user-specifed password will no longer be valid.
Page 107 The factory default settings are applied and your Fios Router restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 108 Only select Reboot Router if instructed to do so by Verizon support. You can reboot your Fios Router using the Reboot Router Only feature. Refer to 1.3b/ REAR PANEL for power button options. To reboot your Fios Router using the user interface:...
Page 109 A MAC address is a hexadecimal code that identifes a device on a network. All networkable devices have a unique MAC address. When replacing a network device on your Fios Router, you can simplify the installation process by copying the MAC address of the existing device to your Fios Router.
Page 110 utiLitiES In the T T o Ph o Phy y sic sical A al Addr ddress ess feld, enter the MAC address of your new device. To locate the MAC address, refer to the documentation from the device manufacturer. Click Apply Apply to save changes.
Page 111 You can view the users that can currently access your Wi-Fi network. In addition, you can modify their login password and name as well as manage the number of unsuccessful login attempts a user can enter before your Fios Router temporarily denies all further verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 112 utiLitiES login attempts by that user. To view users: Select Us Users ers in the Utilities Utilities section. In the L L ogin Con ogin Confgur fgura a tion tion section, enter the maximum number of unsuccessful login attempts. To edit usernames and passwords, click the E E dit dit in the A A ction ction column.
Page 113 AN Access t ccess to W o Web Managemen eb Management t - used to obtain access to your Fios Router’s UI and gain access to all settings and parameters through a web browser. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 114 Diagnostic T tic Tools ools - used for troubleshooting and remote system management by a user or Verizon. Web Management remote administration access may be used to modify or disable frewall settings. Web Management services should be activated only when absolutely necessary.
Page 115: Network Settings
NETWORk OBJECTS Network objects defne a group, such as a group of computers, on your Fios Router network by MAC address, IP address, and/or host name. The defned group becomes a network object. You can apply settings, such as confguring system rules, to all devices defned in the network object.
Page 116 nEtWoRk SEttingS For example, instead of setting the same website fltering confguration individually to fve computers one at a time, you can defne the computers as a network object. Website fltering can then be simultaneously applied to all the computers. You can use network objects to apply security rules based on host names, instead of IP addresses.
Page 117 UNIVERSaL PLUG aND PLaY You can use Universal Plug and Play (UPnP) to support new devices without confguring or rebooting your Fios Router. In addition, you can enable the automatic cleanup of invalid rules. When enabled, this functionality verifes the validity of all UPnP services and rules every fve minutes.
Page 118 nEtWoRk SEttingS UPnP services are not deleted when disconnecting a computer without proper shutdown of the UPnP applications, such as messenger. Services may often not be deleted and eventually this leads to the exhaustion of rules and services. No new services can be defned.
Page 119 Net t w w ork Se ork Set t tings tings section. To edit a protocol rule, click the E E dit dit icon in the Action column. The E E dit Service dit Service page displays. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 120 nEtWoRk SEttingS Modify the Service Name Service Name and Service Des Service Descrip cription tion, as needed. To add server ports, click A A dd s dd serv erver ports er ports. To modify the current protocol, click the E E dit dit icon in the Action column.
Page 121 (DHCPv6 or Static) to specify the method to be used to obtain your WAN IPv6 Address. Click Apply Apply to have changes take efect. Note: The Internet IPv6 service is required for this feature to work over the internet. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 122 nEtWoRk SEttingS To disable the IPv6 service, click on the Dis Disable able option in the Enable IP Enable IPv6 Support v6 Support feld. Click Apply Apply to have changes take efect. Once confgured using valid IPv6 WAN and LAN confgurations, you should not see any errors when you click on the Apply Apply button and the Sta...
Page 124 nEtWoRk SEttingS • IP IPv6 v6 (Primary) DNS A DNS Addr ddress 1 ess 1 • IP IPv6 v6 (Secondary) DNS A DNS Addr ddress 2 ess 2 After entering all appropriate IPv6 settings, click Apply Apply to have changes take efect. Static WaN with LaN IPv6 Stateful Settings To confgure IPv6 LAN Stateful mode with Sta Static...
Page 125 W om WAN side AN side - requesting an IPv6 address from any available DHCPv6 servers available on the ISP After entering all appropriate IPv6 settings, click Apply Apply to have changes take efect. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 126 nEtWoRk SEttingS Static WaN with LaN IPv6 Stateless Settings To confgure IPv6 LAN Stateless mode with Sta Static tic WAN, select the Sta Stat t eless eless option on the IP IPv6 Con v6 Confgur fgura a tion tion Contr trol ol page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 127 To confgure IPv6 WAN Stateful (DHCPv6) mode, select the DHCP DHCPv6-PD v6-PD option on the IP IPv6 Con v6 Confgur fgura a tion Con tion Contr trol ol page as shown below: verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 128 nEtWoRk SEttingS Check to either Ob Obtain IP tain IPv6 DNS Serv v6 DNS Server addr er address automa omatic tically ally, or Us Use the f e the follo ollowing IP wing IPv6 DNS Serv v6 DNS Server er addr address esses...
Page 129 W om WAN side AN side - requesting an IPv6 address from any available DHCPv6 servers available on the ISP After entering all appropriate IPv6 settings, click Apply Apply to have changes take efect. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 130 nEtWoRk SEttingS DHCPv6 WaN with LaN IPv6 Stateless Settings To confgure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Sta Stat t eless eless option on the IP IPv6 Con v6 Confgur fgura a tion tion Contr trol ol page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 131 To confgure IPv6 to use either the IPv6 LAN Stateful or Stateless mode without using an IPv6 Internet WAN connection, select the None None option on the IP IPv6 Con v6 Confgur fgura a tion tion Contr trol ol page. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 132 nEtWoRk SEttingS After entering all appropriate IPv6 settings, click Apply Apply to have changes take efect. LaN IPv6 Stateful (DHCPv6) with No WaN Settings To confgure IPv6 LAN Stateful mode with No WAN connection, select the Stateful option on the IPv6 Confguration Control page as shown below:...
Page 133 W om WAN side AN side - requesting an IPv6 address from any available DHCPv6 servers available on the ISP After entering all appropriate IPv6 settings, click Apply Apply to have changes take efect. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 134 nEtWoRk SEttingS LaN IPv6 Stateless with No WaN Settings To confgure IPv6 LAN Stateless mode with No WAN connection, select the Sta Stat t eless eless option on the IP IPv6 Confgur fgura a tion Con tion Contr trol ol page as shown below: Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 135 You can view the routing and IP address distribution rules as well as add, edit, or delete the rules. Routing Table To view the rules: Select R R outing outing in the Ne Net t w w ork Se ork Set t tings tings section. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 136 • G G at atew ewa a y y – enter the IP address of your Fios Router. • Metric tric – enter a measurement preference of the route.
Page 138 The DHCP server performs the following functions: • Displays a list of all DHCP host devices connected to your Fios Router • Defnes the range of IP addresses that can be allocated in the network •...
Page 139 DHCP Server er in the IP IPv4 A A ddr ddress Dis ess Distribution tribution feld. Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range defned below. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 140 End IP A End IP Addr ddress ess – enter the last IP address that your Fios Router will stop at for the IP address allocation. The maximum end IP address range that can be entered is 192.168.1.254. • WINS Serv WINS Server er –...
Page 141 Connection Lis Connection List t . To defne a new Sta Static tic Connection with a fxed IP address, click A A dd Sta dd Static Connection tic Connection. Enter the host name. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 142 nEtWoRk SEttingS Enter the fxed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. 8.2g/ IPv6 aDDRESS DISTRIBUTION To view a summary of the services provided by the DHCP server: Select IP IPv6 A v6 Addr ddress Dis...
Page 143 Enter the host name. Enter the fxed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 144 nEtWoRk SEttingS 8.2h/ PORT CONFIGURaTION Ethernet port confguration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. To confgure the ports: Select P P ort Con ort Confgur fgura a tion tion in the Ne...
Page 145: Date And Time
0 / CONFIGURING ADVANCED SETTINGS 8.2i/ ZENREaCH aP SERVICE The Fios Router is compatible with Zenreach AP Service. To access the Wi-Fi service of Zenreach AP: Select Z Z enr enreach AP Service each AP Service in the Ne Net t w w ork Se ork Set t tings tings section.
Page 146 Time in the D D a a t t e and Time e and Time section. Select the local time zone. Your Fios Router automatically detects daylight saving times for selected time zone. In the A A ut utoma...
Page 147 To defne a rule: Verify that the date and time of your Fios Router is correct. Select Scheduler Rules Scheduler Rules in the D D a a t t e and Time e and Time section.
Page 148 DatE anD timE Enter the name of the rule. In the Rule Se Rule Set t tings tings section, specify if the rule is active at the scheduled time or inactive at the scheduled time. Click the A A dd rule s dd rule schedule chedule.
Page 149: Dns Settings
IP address from a pool, and this address changes periodically. Dynamic DNS allows a static domain name to be mapped to the dynamic IP address, allowing a computer within your network to be more easily accessible from the internet. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 150 DnS SEttingS When using Dynamic DNS, each time the public IP address changes, the DNS database is automatically updated with the new IP address. In this way, even though the IP address changes often, the domain name remains constant and accessible. To set up dynamic DNS: Select Dynamic DNS Dynamic DNS in the DNS...
Page 151 To edit the host name or IP address: In the A A ction ction column, click the E E dit dit icon. The DNS Entry page displays. Edit the settings. Click Apply Apply to save the changes. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 152 DnS SEttingS 8.4b/ DNS SERVER You can edit the host name and/or IP address, if the host was manually added to the DNS table. If not, you can only modify the host name. To access the DNS server: Select DNS Serv DNS Server er in the DNS DNS section.
Page 153: Monitoring
8.5a/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Fios Router. In addition, you can view additional logs, such as the security, advanced, frewall, WAN, DHCP, and LAN DHCP. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 154 WAN DHCP Log, etc., click the appropriate link in the menu on the top. To update the data, click R R e e fr fresh esh. 8.5b/ FULL STaTUS/SYSTEM WIDE MONITORING OF CONNECTIONS You can view a summary of the monitored data collected for your Fios Router.
Page 155 0 / CONFIGURING ADVANCED SETTINGS To view your Fios Router’s full system status and trafc monitoring data: In the Monit Monitoring oring section, click F F ull Sta ull Status/ tus/Sy Sys s t t em wide em wide Monit...
Page 156 monitoRing To modify the connection properties, click the individual connection links. To refresh the page, click R R e e fr fresh esh. To continuously refresh the page, click A A ut utoma omatic r tic re e fr fresh 8.5c/ BaNDWIDTH MONITORING You can view and monitor the recorded bandwidth usage measured...
Page 157: System Settings
You can confgure various system and management parameters. To confgure system settings: Select Sy Sys s t t em Se em Set t tings tings in the S S ys yste tem m section. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 158 Pass assw w or ord when A d when Accessing via LAN ccessing via LAN – causes your Fios Router to ask for a password when trying to connect to the network. • W W arn Us arn User B...
Page 159 System Log Bufer Size – specify the size of the system log bufer. In the A A ut uto W o WAN De AN Det t ection ection section, specify the DHCP timeout. Click Apply Apply to save changes. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 160 09 / TROUBLE SHOOTING Troubleshooting Tips Frequently Asked Questions...
Page 161 09 / TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using your Fios Router as well as frequently asked questions. Although the majority of the Fios Router’s internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g.
Page 162 The frst thing to check is whether your Fios Router is powered on and is connected to the internet. Check the Router Status LED on the front of the Fios Router. Be sure to refer to the “1.3a/ FRONT PANEL” on page 10 to determine status of the Fios Router.
Page 163 • Be sure you are connecting to the correct Wi-Fi network; check to be sure you are using your Fios Router’s SSID. In some cases, if using a Wi-Fi password, you may need to enter the Wi-Fi password into your network device again to be sure your device accepts the password.
Page 164 • If you are still unable to access your Fios Router, you may need to try connecting to the Fios Router using another network device. If the issue goes away with another network device, the issue is likely with that individual network device’s confguration.
Page 165 Restore section of this guide. Note: If you reset or reboot your Fios Router, you may also need to disconnect your Fios Router’s power supply for a few minutes (3 or more) and then reconnect the power cable. However, in order to provide full synchronization to the coaxial network, disconnecting and reconnecting the power may be required.
Page 166 • Confrm that the computer and Fios Router are both on the same network segment. If unsure, let the computer get the IP address automatically by initiating the DHCP function, then verify the computer is using an IP address within the default range of 192.168.1.2 through 192.168.1.254.
Page 167 In rare cases you may also need to: • Unplug the Ethernet cable to Fios Router and restart the Fios Router, wait 1-2 mins. and insert the Ethernet cable again. • Under limited circumstances you may use a port forwarding confguration on the router, based on the application you are using (refer to the 7.2/ Port Forwarding section or Verizon’s...
Page 168 tRouBLEShooting tipS 9.0h/ REaR LIGHTED INDICaTORS Flash Speed • Slow ﬂash – Two times per second • Fast ﬂash – Four times per second WaN Ethernet • Unlit – Indicates no Ethernet link • Solid green – Indicates a network link •...
Page 169 9.1/ FREQUENTLY aSkED QUESTIONS 9.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY FIOS ROUTER. HOW DO I aDD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Fios Router. •...
Page 170 IS THE WI-FI SECURITY ON BY DEFaULT WHEN THE WI-FI OPTION IS aCTIVaTED? Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is printed on the sticker on the rear panel of your Fios Router. 9.1e/ aRE MY FIOS ROUTER’S ETHERNET PORTS aUTO- SENSING? Yes.
Page 171 CaN I USE aN OLDER WI-FI DEVICE TO CONNECT TO MY FIOS ROUTER? Yes, your Fios Router can interface with 802.11b, g, n, ac or ax devices. Your Fios Router also can be setup to handle only n Wi-Fi cards, g Wi-Fi cards, b Wi-Fi cards, or any combination of the three.
Page 172 I CaNNOT aCCESS MY FIOS ROUTER UI. WHaT SHOULD I DO? If you cannot access the UI, verify the computer connected to your Fios Router is set up to dynamically receive an IP address. 9.1k/ I HaVE a FTP OR WEB SERVER ON MY NETWORk. HOW...
Page 173 9.1l/ HOW MaNY COMPUTERS CaN BE CONNECTED THROUGH MY FIOS ROUTER? Your Fios Router is capable of 254 connections, but we recommend having no more than 45 connections. As the number of connections increase, the available speed for each computer decreases.
Page 174 10 / SPECIFICaTIONS 10.0 General Specifcations 10.1 LED Indicators 10.2 Environmental Parameters...
Page 175 10 / SPECIFICATIONS The specifcations for your Fios Router are as follows. This includes standards, cabling types and environmental parameters. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 176 gEnERaL SpECiFiCationS Note: The specifcations listed in this chapter are subject to change without notice. 10.0/ GENERaL SPECIFICaTIONS Model Number: G3100 Standards: IEEE 802.3x, 802.3u IEEE 802.11a/b/g/n/ac/ax IP versions 4 and 6 MoCA WAN: 975 - 1025 MHz 175 Mbps MoCA LAN: 1125 –...
Page 177 WAN Coax, LAN Coax, WAN Ethernet, and LAN Ethernet [4] 10.2/ ENVIRONMENTaL PaRaMETERS DIMENSIONS aND WEIGHT Fios Router (unit only): Size: 5.32” wide x 9.27” high x 5.94” deep Weight: 2.50 lbs / 1.138 kg Complete System (inc. packaging): Size: 12.24” wide x 6.26” high x 7.09”...
Page 178 EnviRonmEntaL paRamEtERS Operating Temperature: 5° C to 40° C (41° F to 104° F) Storage Temperature: -5° C to 50° C (23° F to 122° F) Operating Humidity: 5% to 85% Storage Humidity: 5% to 93% (non-condensing)
Page 179 11 / NOTICES 11.0 Regulatory Compliance Notices...
Page 181 REguLatoRY CompLianCE notiCES 11.0/ REGULaTORY COMPLIaNCE NOTICES 11.0a/ Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 182 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 2.4GHz operation of this product in the U.S.A. is frmware-limited to channels 1 through 11. This device is restricted for indoor use. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 183 REguLatoRY CompLianCE notiCES 11.0b/ Safety Warning: The circuit of cable distribution system under consideration is TNV-1 circuit. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts).
Page 184 (Type 4 ports as described in GR-1089) and require isolation from the exposed OSP cabling. The addition of Primary Protectors is not sufcient protection in order to connect these interfaces metallically to OSP wiring. verizon.com/fos ©2020 Verizon. All Rights Reserved...
Page 185 REguLatoRY CompLianCE notiCES Caution: The Fios Router must be installed inside the home. The Router is not designed for exterior installation. 11.0e/ GENERaL PUBLIC LICENSE This product contains certain software that is covered by open source licensing requirements. Copies of the licenses and a...

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