Verizon jetpack mifi 6620L User Manual
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Verizon jetpack mifi 6620L User Manual

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User Guide
MiFi® 6620L
90026966 - R1

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  • Page 1 User Guide MiFi® 6620L 90026966 - R1...

  • Page 2: Software License

    ©2014 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc. Patents and Licenses For a complete list of all Novatel Wireless patents, visit www.novatelwireless.com/about/contact-us. Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’...

  • Page 3: Table Of Contents

    Contents Getting Started ............1 Overview.
  • Page 4 Data Usage ................. 47 On the Jetpack Display.
  • Page 5 Troubleshooting ............107 Overview.

  • Page 6: Getting Started

    Getting Started Overview Power Management Caring for Your MiFi 6620L...

  • Page 7: Overview

    15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds up to 10 times faster than with Verizon’s 3G*. The Jetpack is backwards compatible to 3G networks, ensuring reliable connectivity when you need it most.

  • Page 8: Package Contents

    Package Contents The Verizon Wireless MiFi 6620L package includes: MiFi 6620L • 4000mAh Standard Lithium Ion Battery • Pre-installed 4G LTE SIM Card • Wall Charger • USB Cable • Verizon Wireless Brochures • System Requirements Compatible with all major operating systems •...

  • Page 9: Components

    Components ➒ ➓ ➑ ➐ ➏ ➎ ➊ ➋ ➌ ➍ ➌ ➊ Universal Charging Port — Use to charge one additional wireless device. ➋ Jetpack Charging Port — Use to connect the wall charger or to tether a device. ➌...

  • Page 10: Status Indicators

    If this icon is displayed, your Jetpack is connected to a International Roaming network outside the United States. Messages If this icon is displayed, you have unread Verizon system messages. Connected Devices If this icon is displayed, it shows the number of devices connected to your Jetpack.
  • Page 11 CAROUSEL ICON Wi-Fi Scroll and select the icon to display the Wi-Fi name, password and URL. If this icon is displayed, there is no SIM card installed. If this icon is displayed, your SIM is locked. Real-time data usage meter will not display. If this icon is displayed, there is a SIM error.

  • Page 12: Power Management

    Power Management Your Jetpack will work from its charged battery alone, or when the device with the installed battery is plugged into a power source. Battery — Charge the battery by plugging in the wall charger. While the battery is charging •...

  • Page 13: Caring For Your Jetpack

    Caring for Your Jetpack Like any electronic device, the Jetpack must be handled with care to ensure reliable operation. Novatel Wireless recommends the following guidelines: Protect the Jetpack from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the Jetpack; they might cause the Jetpack to potentially •...

  • Page 14: Using Your Jetpack

    Using Your Jetpack Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete...

  • Page 15: Accessing The Network

    Accessing the Network 4G LTE With LTE bandwidth you can get the broadband speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times faster than 3G*. 4G Mobile Broadband with LTE* Download: typical download speeds of 5-12 Mbps.

  • Page 16: Using Your Jetpack For The First Time

    Using Your Jetpack for the First Time Your SIM Card and battery are pre-installed. To get started: ➊ Confirm your computer meets the minimum system requirements. (See System Requirements on page 3). ➋ Fully charge the battery. (See Charging the Battery on page 12).

  • Page 17: Charging The Battery

    Charging the Battery IMPORTANT Before you use your Jetpack, be sure to charge the battery for at least three hours to ensure a full initial charge. When fully charged, the battery has up to 20 hours of life. To charge the battery: ➊...
  • Page 18 ➍ Replace the cover by setting it on the Jetpack where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface.

  • Page 19: Replacing The 4G Lte Sim Card

    Replacing the 4G LTE SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. Your Jetpack comes with the SIM card and battery already installed. To remove the 4G LTE SIM card: ➊...

  • Page 20: Universal Charging

    To install a new 4G LTE SIM card: ➊ Remove the battery cover located on the underside of the Jetpack. ➋ If necessary, remove the SIM card from the outer card, being careful not to touch the gold- colored contacts. ➌...

  • Page 21: Battery Tips

    Battery Tips WARNING ! Always use only approved batteries and chargers with your Jetpack. The warranty does not cover damage caused by non-approved batteries and/or chargers. It normally takes at least three hours to fully charge the battery with the wall charger. •...

  • Page 22: Power The Jetpack On And Off

    Power the Jetpack On and Off Power On Press the Power Button until the Jetpack display lights up. After the initial startup screens • display, the Home screen and menu options are available. Power Off Press and hold the Power Button until the display shows MiFi. The Jetpack will continue its •...

  • Page 23: Connecting To Your Jetpack

    Connecting to Your Jetpack Now you can connect your Wi-Fi enabled device to your Jetpack using Wi-Fi. Your computer, tablet, or other Wi-Fi enabled devices need Wi-Fi capability and Internet browser software. Your Jetpack is compatible with all major operating systems, and works with the latest version of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™...
  • Page 24 Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether you use the native application or third-party software. Generally, you click an icon in the Windows notification area where you can select View Available Wireless Networks, or click the Airport icon in the menu bar on a Mac.

  • Page 25: Using Your Jetpack After Setup Is Complete

    Using Your Jetpack After Setup is Complete You can use the Jetpack as a wireless mobile hotspot to connect your computer and up to a total of 15 Wi-Fi enabled devices to the mobile broadband network. The Jetpack is powered on as soon as you press and hold the power button and the display turns on.
  • Page 26 ➎ Click Save Changes. Change Wi-Fi Name/Password ➏ To change your Admin Password from My Jetpack Home, select Manage My MiFi > Change my Jetpack Admin Password. ➐ Enter your current Admin Password in the Enter current password field. ➑ Enter your new password in the Enter new password field, and re-enter to confirm in the Confirm new password field.
  • Page 27 ➒ Click Save Changes. Change Jetpack Admin Password...

  • Page 28: Using The Jetpack User Interface

    Press the power button to turn on the Jetpack and display the Home screen. The status bar is at the top of the screen. ➋ Check the status indicators for network signal strength , data traffic activity , unread Verizon system messages , active roaming /international roaming , connected devices , and battery strength To view your current data usage: ➊...
  • Page 29 To access the icon-based menu options: From the Home screen, use the navigation buttons to move left or right to highlight the • desired Menu option, then press the select button to open the highlighted option. Continue to press the select button to move through any additional screens. Press Select to Open Option Menu Scroll Up/Down to Desired Option Press Select to View Desired Option...

  • Page 30: Jetpack Settings

    Jetpack Settings Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Universal Charging Messages Parental Controls About Jetpack...

  • Page 31: Managing Your Jetpack

    Managing Your Jetpack Manage, monitor, and customize your Jetpack settings directly on the Jetpack, or by using the Jetpack Admin website. On the Jetpack Display ➊ Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays.

  • Page 32: On The Jetpack Admin Website

    On the Jetpack Admin Website To connect to the Jetpack Admin website and customize your Jetpack settings: ➊ Connect your computer or Wi-Fi enabled device to your Jetpack to access the Internet. (See Connecting to Your Jetpack on page 18.) ➋...

  • Page 33: Sign In

    Sign In The Sign In page is the first page you see after connecting and prior to signing in. You can access more information after you sign in. Jetpack Sign In Sign In to the Jetpack Admin website Type the Jetpack Admin Password (the default password is found on the Jetpack by selecting Help > Jetpack Admin website) in the Sign In field at the top right corner of the window.

  • Page 34: Menu Panel

    Menu Panel The Menu Panel is the primary navigation for MiFi Settings. You can access each feature under the appropriate menu. My Jetpack Home - Menu Panel...

  • Page 35: My Jetpack Home

    My Jetpack Home My Jetpack Home is your gateway to configuring and managing your Jetpack. On the Jetpack Display ➊ Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays. ➋...

  • Page 36: On The Jetpack Admin Website

    On the Jetpack Admin Website My Jetpack Home allows you to quickly access commonly used links and all available menu options for your Jetpack. My Jetpack Home contains the following quick link menu options: Manage My Jetpack (See Manage My Jetpack on page 32.) •...

  • Page 37: Manage My Jetpack

    Manage My Jetpack The Manage My Jetpack menu contains the following options: Customize my Wi-Fi Settings (See Customize my Wi-Fi Settings on page 33.) • Change my Jetpack Admin Password (See Change my Jetpack Admin Password • page 34.) Set GPS Options (See Set GPS Options on page 36.) •...
  • Page 38 Customize my Wi-Fi Settings Clicking on Customize my Wi-Fi Settings takes you to the Jetpack Settings page Wi-Fi menu where you can customize Wi-Fi profiles and view details about the devices connected to your Jetpack. (See Wi-Fi on page 59.) Jetpack Settings - Wi-Fi Network Settings...
  • Page 39 Change my Jetpack Admin Password Clicking on Change Admin Password takes you to the Jetpack Admin Password section of the Settings page, where you can change the Admin Password. (See Jetpack Admin Password page 62.) The default Admin password is admin. This is the password you use to Sign In to Settings.
  • Page 40 ➎ Enter the answer to the selected security question in the Answer Security Question field. Jetpack Settings - Answer Security Question ➏ Click Save Changes. ➐ A message displays confirming that your password has been changed. NOTE The next time you sign in to Jetpack Settings, you will need to use the new password.
  • Page 41 Set GPS Options Clicking on Set GPS Options will take you to the Jetpack Settings page where you can configure the GPS settings for your Jetpack. To configure your Jetpack GPS settings: ➊ Slide the ON/OFF button to ON to activate the Jetpack location services and display the GPS Agreement.
  • Page 42 ➌ Select the desired option from the Turn off drop down menu. The choices are Always on or Turn off on power down. GPS - Turn Off Options ➍ NMEA is a standard method of providing a GPS data stream in Windows and other computing platforms.

  • Page 43: My Account & Tools

    My Jetpack Home - My Account & Tools My Verison Wireless Clicking on My Verizon Wireless takes you to the Verizon Wireless website where you can manage your wireless service. Sign in to your account or watch videos to learn more about your Jetpack.
  • Page 44 Coverage Map Clicking on Coverage Map takes you to the Coverage Locator on the Verizon Wireless website where you can view a detailed coverage map, including Data, Push to Talk, 4G LTE Data, Prepaid, and Voice & Messaging. To display detailed information about Verizon Wireless coverage in your area (U.S.): ➊...
  • Page 45 To display detailed information about Verizon Wireless international coverage: ➊ Type your Street Address, City and State, or Zip code in the appropriate field, then click the magnifying glass icon. ➋ To limit the coverage areas by service type, click the button by the service type desired.
  • Page 46 Data Calculator Clicking on Data Calculator takes you to the Data Usage Calculator on the Verizon Wireless website where you can calculate your Jetpack usage to determine which plan will best meet your needs. To use the Data Calculator to select the best Verizon plan to meet your needs: ➊...
  • Page 47 Trip Planner Clicking on Trip Planner takes you to the interactive Trip Planner on the Verizon Wireless website where you can determine the global services you need when you travel and see if your device is covered. To use the interactive Trip Planner: ➊...
  • Page 48 Select Brand drop down menu, and the model from the Select Model drop down menu. ➑ Click Show me what I need to display an overview of your trip information. Verizon Trip Planner - Show me what I need Verizon Trip Planner - Options...

  • Page 49: Help & Support

    Help & Support The Help & Support menu contains the following options: Attend a Wireless Workshop (See Attend a Wireless Workshop on page 45.) • Community Forum (See Community Forums on page 46.) • Device Support Page & User Guide (See Device Support Page &...
  • Page 50 Attend a Wireless Workshop Clicking on Attend a Wireless Workshop takes you to the Verizon Wireless website where you can sign up for classes taught by Verizon experts to learn everything you need to know about your Jetpack. To attend a Wireless Workshop: ➊...
  • Page 51 Verizon Support - Community Forums Device Support Page & User Guide Clicking on Device Support Page & User Guide takes you to Wireless Support section on the Verizon Wireless website where you can access Top Device Questions , Articles, Community Advice, and and...

  • Page 52: Data Usage

    Data Usage Data Usage allows you to quickly check your data usage and billing cycle directly on the Jetpack display, or on the Jetpack Admin website. On the Jetpack Display ➊ Use the real-time data usage meter on the Home screen to check your data usage and billing cycle schedule.

  • Page 53: On The Jetpack Admin Website

    On the Jetpack Admin Website The Data Usage page allows you to obtain your current estimated data usage, and to access My Account & Tools. Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan.

  • Page 54: Connected Devices

    Connected Devices Connected Devices allows you to view and edit Wi-Fi enabled devices currently connected to your Jetpack network, as well as any devices currently blocked. NOTE An audio alert automatically sounds whenever a device connects to your Jetpack Wi-Fi network. On the Jetpack Display ➊...

  • Page 55: On The Jetpack Admin Website

    On the Jetpack Admin Website The Connected Devices page allows you to view and edit devices that are currently connected to your Jetpack. You can also view and unblock any blocked devices. The Connected Devices page contains the following: Connected Devices — Displays the IP Address, MAC Address and Link Local of up to 15 •...
  • Page 56 Edit a Connected Device To edit a connected device: ➊ Click the pencil tool. A page opens allowing you to edit a connected device. Jetpack Connected Devices - Edit ➋ Select the appropriate change from the Connected Devices dropdown menu. Jetpack Connected Devices - Select Device Type ➌...
  • Page 57 Change the Maximum Number of Connected Devices To change the maximum number of connected devices: ➊ Click Change Max Connections on the Connected Devices page. Change Maximum Number of Connected Devices ➋ The Jetpack Settings Wi-Fi page opens. Select the number of devices from the Maximum Wi-Fi connected devices dropdown menu.

  • Page 58: Blocked Devices

    Blocked Devices The Blocked Devices menu contains the following menu options: Block Button — Click Block to disconnect a connected device and prevent it from • reconnecting. The blocked device then appears in the Blocked List. This option is available for use with each connected device, except for your own device, and any device connected via USB.
  • Page 59 Unblock Button — Click Unblock to unblock a previously blocked device, freeing it to • connect again. The unblocked device is deleted from the Blocked List, and will reappear in the Connected Devices list when it connects. Jetpack Connected Devices - Unblock...

  • Page 60: Jetpack Settings

    Jetpack Settings Jetpack Settings allow you to make device changes such as screen brightness and audio ON/OFF, and to select mobile network options for your Jetpack. On the Jetpack Display Wi-Fi ➊ On the Home screen, navigate to the Settings icon and press the select button to open the Settings select screen and display Settings options.

  • Page 61: Audio On/Off

    ➍ Navigate to the Exit option, or press/hold the select button to return to the Home screen. Settings Option Select Screen Timeout Set Screen Timeout Audio On/Off ➊ On the Home screen, navigate to the Settings icon and press the select button to open the Settings select screen and display Settings options.

  • Page 62: Network Technology

    ➍ Navigate to the Back option to return to the Settings options, or press/hold the select button to return to the Home screen. Settings Option Select Audio Alerts Set Audio Alerts Network Technology ➊ On the Home screen, navigate to the Settings icon and press the select button to open the Settings Select screen and display Settings options.

  • Page 63: On The Jetpack Admin Website

    On the Jetpack Admin Website The Jetpack Settings page allows you to make administration password and preference changes; obtain software update information; backup and restore files to your Jetpack; and set GPS preferences. The Jetpack Settings page contains the following sections: Wi-Fi (See Wi-Fi on page 59.)

  • Page 64: Wi-Fi

    Wi-Fi The Wi-Fi section allows you to enable Wi-Fi devices to connect to the Jetpack Wi-Fi network, to change the Basic Wi-Fi Settings including Wi-Fi Name/Password, to select 2.4 GHx and 5 GHz Band Settings, and to turn ON/OFF Wi-Fi Options. Change Wi-Fi Name and Password...
  • Page 65 To change the Band Settings: ➊ Select the desired Band Setting from the drop down menu. The choices are Dual band (2.4 GHz/5 GHz), 2.4 GHz only, and 5 GHz only. ➋ Select the Bandwidth, 802.11 Mode, and Channel from the drop down menus Change Band Settings To turn ON/OFF Wi-Fi Options: ➊...

  • Page 66: Jetpack

    Jetpack The Jetpack section allows you to change the Jetpack Admin Password, select device preferences, check current software version and check for updates, backup your Jetpack settings, and set GPS preferences. The Jetpack Settings Jetpack section contains the following menu options: Jetpack Admin Password (See Jetpack Admin Password on page 62.)
  • Page 67 Jetpack Admin Password The Jetpack Admin Password page allows you to display, hide and/or change the Admin Password. Display or Hide the Admin Password Slide the ON/OFF button to ON to display the Jetpack Admin Password on the device or OFF to hide the Jetpack Admin Password on the device.
  • Page 68 ➏ Click Save Changes to save any changes made to your password. Save Changes to Jetpack Admin Password...
  • Page 69 Preferences The Preferences page contains the following options: Allow Settings Changes — Turn on to allow settings to be changed from the Jetpack display. • Universal Charging — Use this feature to charge your cellphone or similar device. • Device Preferences — Allows you to set the behaviour of the Jetpack. •...
  • Page 70 Software Update The Software Update page contains the following sections: Current software version— Displays information for the current software version, date of last • check for updates and the number of updates currently available. Checked for update — Displays the date of the last software update. •...
  • Page 71 Backup and Restore The Backup and Restore page contains the following sections: Backup — Allows you to save your Jetpack settings to your computer. You must enter your • Admin Password in the Admin Password field and click Download to save settings to your computer.
  • Page 72 To save your Jetpack settings to your computer: ➊ Enter your Admin Password in the Admin Password field. ➋ Click Download to save your current Jetpack settings to a designated location on your computer. Download Current Jetpack Settings To restore a previous version of your Jetpack settings to your Jetpack device: ➊...
  • Page 73 The GPS page contains the following sections: GPS ON/OFF — Use this control to turn ON/OFF the GPS feature. • Turn off — Allows you to set when the GPS receiver will turn off, once it is on. • GPS over Wi-Fi (NMEA) — Allows you to download and install the GPS over Wi-Fi driver for •...
  • Page 74 To activate GPS over Wi-Fi (NMEA): ➊ Click GPS over Wi-Fi (NMEA). ➋ Click the Turn ON GPS over Wi-Fi checkbox. ➌ Click Download GPS over Wi-Fi Drivers and select the appropriate driver from the list of available drivers. Save the driver to the desired location on your computer. ➍...

  • Page 75: Advanced

    Advanced The Advanced section allows you to change the Jetpack advanced settings. The Advanced page provides network, manual DNS, SIM, firewall, MAC filter and LAN settings, as well as options for configuring port filtering and forwarding applications. IMPORTANT! Changing the Jetpack's Advanced settings can adversely affect stability, performance and security of the Jetpack.
  • Page 76 The Advanced page contains the following menu options: Networks (See Networks on page 72.) • Manual DNS (See Manual DNS on page 74.) • SIM (See on page 75.) • Firewall (See Firewall on page 76.) • MAC Filter (See MAC Filter on page 77.) •...
  • Page 77 • » 4G LTE APN — Displays the network carrier APN » GSM/UMTS/HSPA APN — Use only when a non-Verizon SIM is inserted. Save Changes — Use to activate and save new settings. • • Jetpack Settings Advanced Networks - Cellular Data ON...
  • Page 78 Click Show Advanced Settings. The 4G LTE APN displays the pre-configured APN and should not be changed unless you have a corporate account with your own APN. ➋ If you are using a non-Verizon SIM, enter the APN in the GSM/UMTS/HSPA APN field.
  • Page 79 Manual DNS The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS menu allows you to manually select up to two DNS IP addresses. Jetpack Settings Advanced - Manual DNS To manually select a Domain Name Server: ➊ Click the box next to Enable manual DNS.
  • Page 80 The SIM menu gives you settings and information about the Jetpack's Subscriber Identity Module (SIM) card. The SIM card inside your Jetpack can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet. The SIM menu takes you to the SIM page.

  • Page 81: Firewall

    Firewall The Jetpack firewall determines which Internet traffic is allowed. The Firewall menu contains the following sections: VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected • devices to establish a VPN tunnel. If ON, this feature allows VPN clients to connect through the Jetpack to remote VPN •...
  • Page 82 MAC Filter The MAC Filter allows you to specify which devices can access the Jetpack Wi-Fi network. ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, ensure that the Allowed Devices list is not empty. When turning on, any Connected Device which is not in the Allowed Devices list will immediately be disconnected.
  • Page 83 The LAN page gives you settings and information about the Jetpack's network. The LAN menu contains the following sections: IPv4 • IP address — The IP address for the Jetpack. • Subnet mask — The subnet mask network setting for the Jetpack. The default value •...
  • Page 84 Jetpack Settings Advanced - LAN Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Slide the ON/OFF button to ON to turn on Port Filtering.
  • Page 85 Jetpack Settings Advanced - Port Filtering To select the applications you wish to allow: ➊ Mark the checkbox to the left of the application. The choices are Email (POP3, IMAP, SMTP), FTP, HTTP, HTTPS, and Telnet. ➋ Click Add Custom Application to add a new custom application to the list of allowed applications.
  • Page 86 The Custom Port Filtering page uses check boxes to turn on port filtering for custom applications. Similar to the Applications list, you must turn on custom applications so they can connect to the Internet. Jetpack Settings Advanced Port Filtering - Add Custom Application ➌...
  • Page 87 Port Forwarding Port Forwarding allows incoming traffic from the Internet to be forwarded to a particular computer or device on your Wi-Fi network. Normally, the built-in firewall blocks incoming traffic from the Internet. Use Port Forwarding to allow Internet users to access any server you are running on your computer, such as a Web, FTP, or E-mail server.

  • Page 88: Universal Charging

    Universal Charging Universal Charging allows you to charge your phone or other device using your Jetpack. You can also set battery charging limits, check current charging availability, and customize your device preferences. On the Jetpack Display To charge your phone or other device using your Jetpack: ➊...

  • Page 89: Wi-Fi Protected Setup (Wps)

    Wi-Fi Protected Setup (WPS) WPS is a system that allows Wi-Fi devices to connect to a Wi-Fi network without having to manually enter the network key, and is accessible through the Jetpack display. On the Jetpack Display To start Push Button WPS: ➊...

  • Page 90: On The Jetpack Admin Website

    On the Jetpack Admin Website To turn on the WPS system on your Jetpack: ➊ Select Jetpack Settings > Wi-Fi Options. ➋ Mark the WPS checkbox, then click Save Changes. Jetpack Settings Wi-Fi - Turn ON WPS...

  • Page 91: Software Update

    Software Update Software Update allows you to view the current software version and when the last check was made for updates, lists available updates, and provides an update history. You can also download and install a new update using your Jetpack device. On the Jetpack Display To check for a Software update: ➊...

  • Page 92: Messages

    Messages Messages displays the number of unopened Verizon system messages sent to your Jetpack, and allows you to read and retain or delete each message. On the Jetpack Display To display unread messages: ➊ On the Home screen, scroll to the Messages icon and press the select button to open the first unread message.

  • Page 93: On The Jetpack Admin Website

    On the Jetpack Admin Website The Jetpack Messages page displays all existing Verizon system messages, and allows you to delete messages individually or all messages at one time. Unread messages are marked with a red message icon Jetpack Messages To delete existing messages: ➊...
  • Page 94 ➋ To delete all messages at one time, click Delete All Messages at the bottom of the page. Jetpack Messages - Delete All...

  • Page 95: Parental Controls

    Parental Controls Parental Controls options are available on the Jetpack Admin website, and allow you to block or allow access to specified sites. The block/allow function can be applied to all devices or specified devices only. The Parental Controls page includes the following sections: Summary (See Summary on page 90.)
  • Page 96 ➌ Click Save Changes to update and save the revised Block List. Jetpack Parental Controls Site List - Block List Add To delete a site from the Blocked List: ➊ Select the Block List button to display the current list of blocked sites. ➋...
  • Page 97 To allow access to a specified site: ➊ Select the Allow List button to display the current list of allowed sites. ➋ Click Add Website to display a new field where you can enter the domain name of an additional site to allow. Repeat until you have entered all sites you want to allow. ➌...

  • Page 98: Device List

    Device List The Parental Controls Device List section allows you to turn the Device List ON/OFF and identify which devices will use the Site Filter. If the Device List is turned ON, only devices listed and selected will use the Site Filter. •...

  • Page 99: About Jetpack

    About Jetpack About Jetpack displays information about your Jetpack, including Internet and roaming status, model and version, wireless and IMEI number, and battery charge level. On the Jetpack Display ➊ On the Home screen, navigate to the About Jetpack icon and press the select button to open the Internet Status screen and display status information, including connection, network, technology, signal SNR and roaming.

  • Page 100: On The Jetpack Admin Website

    On the Jetpack Admin website The About Jetpack page allows you to view detailed information about Jetpack internet status, device specific information, diagnostics, troubleshooting and support. The About page contains the following menu options: Internet Status (See Internet Status on page 95.) •...
  • Page 101 Internet Status The Internet Status section has the following options: Status — The status of the Internet connection, usually Connected or Disconnected. • Network name — The name of the network to which this Jetpack is currently connected. • Technology — The type of technology used to connect to the Internet. •...

  • Page 102: Jetpack Info

    Jetpack Info The Jetpack Info page contains detailed information about the Jetpack. The Jetpack Info page contains the following sections: Manufacturer — The manufacturer of the Jetpack. • Model — The model number or name of the Jetpack. • My Jetpack version — The current Jetpack version. •...

  • Page 103: Diagnostics

    Diagnostics The Diagnostics page shows information about the Jetpack firmware and other system-level information. You can also view the system log. This page is used mostly for troubleshooting and is not required for normal operation. The Diagnostics page contains the following sections: Modem (See Modem on page 99.)
  • Page 104 Modem The Modem section has the following options: Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by • the mobile data network to identify this particular data service. MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to •...
  • Page 105 4G LTE Network The 4G LTE Network section has the following options: Status — Status of the network (Disabled, Not available, or Available). • Network operator — The vendor that currently provides wireless access. • Signal strength — Indicates the signal strength for LTE. •...
  • Page 106 3G Network (eHRPD/EVDO/1xRTT) The 3G Network (eHRPD/EVDO/1xRTT) section has the following options: Status — Status of the network (Disabled, Not available, or Available). • Network operator — The vendor that currently provides wireless access. • RSSI (1x) — Indicates the RSSI for the 1xRTT signal. •...
  • Page 107 Field Test Click on Field Test to provide a list of low-level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues. About Jetpack Diagnostics - Field Test...

  • Page 108: Logs

    Logs The Logs page allows you to turn logs ON/OFF, and to delete system logs. NOTE Logs record various operations and are used for troubleshooting and are not needed for normal Jetpack operation. About Jetpack Diagnostics - Field Test Turn on Logs To turn on system logs: ➊...
  • Page 109 Turn Off Logs To turn off system logs: ➊ Deselect the checkbox next to Turn on logs. About Jetpack Logs - Turn Off ➋ Click Save Changes. About Jetpack Logs - Save Changes Delete System Log To delete a system log: ➊...
  • Page 110 The Jetpack Support page contains the following sections: Quick Links (See My Account & Tools on page 38.) • Self-Service Support (See Help & Support on page 44.) • Customer Care (To contact Verizon Customer Care, call (800) 922-0204.) • About Jetpack - Jetpack Support...

  • Page 111: Help

    Help Help displays directions for connecting to the Jetpack Admin website and accessing Advanced Features, WPS, and Unlock SIM. The Tips option provides device usage information. On the Jetpack Display To display Help options: ➊ On the Home screen, navigate to the Help icon and press the select button to open the Help screen options.

  • Page 112: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Technical Support...

  • Page 113: Overview

    Overview When properly installed, the Jetpack is a highly reliable product. Most problems are caused by one of these issues: System resources required by the Jetpack are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network •...

  • Page 114: Common Problems And Solutions

    Common Problems and Solutions The following are some common problems and solutions. My Jetpack just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. Pressing the Master Reset button • Jetpack automatically restarting after configuration changes •...
  • Page 115 How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊ Connect to Jetpack Settings by connecting your computer to the MiFi wireless network and going to http://my.jetpack http://192.168.1.1...
  • Page 116 I cannot connect to my Jetpack. Make sure the Network Signal Strength indicator displays at least one bar and that the type • of network is displayed on the device Home page. Make sure your Windows Wi-Fi adapter/Mac AirPort is turned on. (Refer to your computer’s •...
  • Page 117 From the Jetpack Admin website: Check the Connected Devices icon in the status panel on the My Jetpack Home page of your • Jetpack Admin website. The number of connected devices is displayed to the right of the icon. To get detailed information on connected and block devices, click Connected Devices on the navigation panel.

  • Page 118: Technical Support

    Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the MiFi 6620L. Technical Support Contact your service provider for assistance. When calling, you may be asked for the wireless number of your Jetpack. To find your Jetpack’s wireless number, go to About Jetpack > Jetpack Info on your device, or http://my.jetpack on the Web User Interface.

  • Page 119: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal...

  • Page 120: Product Specifications

    Product Specifications General Name: Verizon Jetpack® 4G LTE Mobile Hotspot Model: MiFi® 6620L Approvals: FCC (North America) Weight: 130 g / 4.6 oz Dimensions: 93.98 mm x 67.06 mm x 19.30 mm, 3.7 in x 2.64 in x 0.76 in Wireless Network –...

  • Page 121: Environmental

    Environmental Operating Temperature: -10° C to 55° C (x°F to xx° F) Storage Temperature: -30° C to 70° C (x° F to xx° F) Battery Charging 0° C to 40° C (x Relative Humidity The device shall be fully operational up to a maximum of 93% relative humidity (non-condensing).

  • Page 122: Regulatory Statements

    Regulatory Statements Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 123 RF Exposure Content FCC Equipment Authorization ID: PKRNVWMIFI6620 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data throughput, do not place the router near any physical obstruction, including in a pocket or in close proximity of any object.

  • Page 124: Wireless Communications

    Wireless Communications IMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem might adversely affect communications.

  • Page 125: Safety Hazards

    Safety Hazards Do not operate the Jetpack in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
  • Page 126 Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.

  • Page 127: Proper Battery Use And Disposal

    Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. •...

  • Page 128: Glossary

    Glossary...
  • Page 129 Glossary ● 1X — The core CDMA2000 wireless air interface standard. The designation “1X”, meaning 1 times Radio Transmissio Technology, indicates the same radio frequency (RF) bandwidth as IS-95: a duplex pair of 1.25 MHz channels. The 1X standard supports packet data speeds of up to 153 kbits/s with real world data transmission averaging 80-100 kbit/s in most commercial applications.
  • Page 130 ● Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device. ● GB — Gigabyte. A multiple of the unit byte for digital information storage. Usage depends on context. When referring to disk capacities it usually means 10 bytes.
  • Page 131 ● Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host. Certain port numbers are standard for common applications. ● PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which networks to connect with when you are roaming.

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