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PERFORMING A SALE TRANSACTION
A sale transaction may be initiated from the READY prompt by keying in the transaction amount and
pressing ENTER. Follow the terminal prompts to Insert/Swipe/Present the customer's card. Note:
You will only be given the option to present the customer's card if the transaction value is below the
maximum Contactless limit. If your terminal is configured for 'Card Details First', please refer to the
relevant section of the full User Guide available at www.ingenico.co.uk/userguides.
Insert/Swipe the customer's card or key in the card number. The customer must enter their PIN code if
requested. Important: Never ask the customer to divulge their PIN. The terminal will now dial
out to the acquirer for authorisation. If the transaction is authorised then an 'Auth Code' will be
displayed and printed on the receipt. The terminal will print two receipts. The Customer Copy will be
printed first, then once you press ENTER the Merchant Copy will be printed.
REFUND TRANSACTIONS
From the READY prompt press the MENU button, then (F2) until REFUND is highlighted and press
ENTER. Key in the refund amount and press ENTER. Enter the Supervisor Password and then
press ENTER or swipe the Supervisor Card. Insert or swipe the customer's card. The terminal will
dial out to the acquirer for authoristation, if the refund is authorised then REFUND ACCEPTED will
be shown.
The terminal will print the Merchant Copy which the customer must sign. Remove the card. Check the
signature on the Merchant Copy with that on the card. If the signature is valid press ENTER,
otherwise press CLEAR. The terminal will then print the Customer Copy.
CONTACTLESS - SALE
From the READY prompt enter the sale amount for the transaction and press ENTER. A
Contactless symbol will be displayed if the amount entered is below the maximum Contactless
limit. The cardholder should present their card over the Contactless symbol on the terminal display.
The terminal will now print the Merchant receipt. If the customer requests a receipt this must be
done before the next transaction takes place. From the idle screen press the decimal point key to
print a customer receipt.
END OF DAY REPORTS
To access the reports menu press the MENU key until the System Menu is displayed. Press
ENTER to select Totals. End-of-Day-Banking will be highlighted; press ENTER to select. Key in your
supervisor code and press ENTER or swipe your supervisor card. (Follow the display prompts
or refer to the User Guide.) The terminal will either go online to the acquirer to confirm the totals
before printing the report or will print out a report showing the totals. End-of-Day-Banking should
be performed every day as this is your confirmation of the transaction totals that have been sent to
the acquirer.
Z-Totals: Select the TOTALS menu as above. Press (F2) to highlight Z-Report and then ENTER to
select. Key in your supervisor code and press ENTER or swipe your supervisor card. The terminal
will print out a report showing the totals taken by the terminal since the last Z-Report and will print
'Totals Reset' at the bottom of the printout. Please refer to the User Guide for a description of the
contents of the report.
X-Totals: Select TOTALS MENU as above. Press (F2) to highlight X-Report and then ENTER to
select. This report is an exact copy of the Z-Report except that the report will show 'Totals Not
Reset' at the bottom of the printout. This will continue to accumulate until a Z-Report is run.
ONLINE RESOURCES
To download a detailed User Guide for the iWL200 Series visit www.ingenico.co.uk/userguides
Frequently Asked Questions, including advice on installation, are available at www.ingenico.co.uk/faqs
DIV434729B
Copyright © 2014 Ingenico UK Ltd
ALL RIGHTS RESERVED
www.ingenico.co.uk
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