Cleaning the scanner glass............................................................................................................................................184

Cleaning the exterior of the printer............................................................................................................................184

Ordering supplies..............................................................................................................................................................185

Ordering print cartridges ...........................................................................................................................................................185

Ordering paper and other supplies........................................................................................................................................185

Troubleshooting.............................................................................187

Setup troubleshooting....................................................................................................................................................187

Incorrect language appears on the display.........................................................................................................................187

Power button is not lit ................................................................................................................................................................187

Software does not install............................................................................................................................................................188

Page does not print......................................................................................................................................................................189

Solving printer communication problems ..........................................................................................................................191

Understanding Warning levels ................................................................................................................................................191

Removing and reinstalling the software ..............................................................................................................................191

Enabling the USB port.................................................................................................................................................................192

Checking the port setting..........................................................................................................................................................192

Tray 2 does not operate correctly...........................................................................................................................................192

Network troubleshooting..............................................................................................................................................193

Wireless network troubleshooting.........................................................................................................................................193

General network troubleshooting..........................................................................................................................................197

Checking printer ports ................................................................................................................................................................200

Checking your network name..................................................................................................................................................200

Ping the access point...................................................................................................................................................................201

Ping the printer..............................................................................................................................................................................201

Run the Wireless Configuration Utility..................................................................................................................................202

Print troubleshooting......................................................................................................................................................203

Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera ............................203

Improving print quality ..............................................................................................................................................................203

Poor text and graphic quality...................................................................................................................................................204

Poor quality at the edges of the page...................................................................................................................................205

Print speed is slow........................................................................................................................................................................206

Ink smudges during automatic two-sided printing .........................................................................................................207

Partial document or photo prints ...........................................................................................................................................207

Photo smudges or scratches.....................................................................................................................................................208

Checking the print cartridges...................................................................................................................................................208

Ink levels seem incorrect............................................................................................................................................................208

Ink levels seem to go down too quickly ...............................................................................................................................209

A blank or incorrect page prints..............................................................................................................................................209

Characters on printout are missing or unexpected .........................................................................................................209

Colors on printout are faded or differ from colors on the screen ...............................................................................210

Glossy photo paper or transparencies stick together .....................................................................................................210

Page prints with different fonts...............................................................................................................................................211

Contents

Table of Contents