Problem Conditions - Lexmark 2480 User Manual

Problem conditions

Perform the steps listed for each condition to correct
the problem. If the suggested action does not correct
the problem, contact your service representative.
Printer problems
Problem
Printer goes to Tear Off
position before job
finishes printing.
Characters are wrong or
missing; formatting
control codes do not work.
Dots are missing or print
quality is poor.
Probable cause
Tear Off is set to One
Second and software
application or network is
not sending data fast
enough.
Application program
problem.
Some wires seem to be
missing from the
printhead.
Forms thickness lever is
incorrect for the type of
paper you have loaded.
Dust or paper particles are
stuck to the ribbon
surface.
128
Action
Set Tear Off to On instead of
One Second and run the job
again.
Refer to your software
application manual.
1 Check the setting of the
forms thickness lever.
See "Setting the forms
thickness lever" on
page 44 for more
information.
2 Run the Printer Test. See
"Testing the printer" on
page 116.
3 Have printer repaired.
Check the setting of the forms
thickness lever. See "Setting the
forms thickness lever" on
page 44 for more information.
Remove the ribbon cartridge
and check the ribbon surface.