Answering And Switching Among Multiple Calls - ShoreTel 480 User Manual

1 Getting Started
If your phone is on hook while a call is on hold, you hear a reminder ring in 10 seconds and then at
one-minute intervals while any call remains on hold.

Answering and Switching Among Multiple Calls

With the appropriate permissions (set by your ShoreTel administrator), you can receive up to 16
incoming calls at once. You are alerted to an incoming call with one or more of the following indicators:
If you receive the call while you are on another call, you hear a beep on the call.

If you have an available call appearance button, the button blinks green and you see a window

with caller ID information for the incoming call. An arrow associates the window with the call
appearance button.
If all of your call appearance buttons are occupied by programmed buttons and active, incoming,

or held calls, the focus window for any additional calls displays caller ID information and identifies
the call as "Off screen," and the call is not associated with a call appearance button.
page 22 shows an off-screen call. When a call appearance button becomes available, the oldest
off-screen call becomes associated with the newly available call appearance button.
You can move among all on-screen and off-screen incoming, active, or held calls by pressing the
and
To answer an incoming call that is associated with a call appearance button and put the current

active call on hold, do one of the following:


To answer an incoming call that is off screen and put the current active call on hold, press the

Answer soft key.
22 User Guide
Figure 5: Focus Window Showing an Off-Screen Call
navigation keys to locate the call you want to answer or return to.
Press the green blinking call appearance button for the incoming call.
Press the Answer soft key.

Answering and Switching Among Multiple Calls

ShoreTel IP Phone 480/480g
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