Troubleshooting - Sony MVC-FD97 Service Manual

Troubleshooting

If you experience trouble with your camera, first check the following items. Should
your camera still not operate properly after you have made these checks, consult your
Sony dealer or local authorized Sony service facility. If code displays (C:
appear on the LCD screen or on the finder, the self-diagnosis display function is
working (page 87).
Symptom Cause and/or Solution
• You are not using an "InfoLITHIUM" battery pack.
Your camera does not
t
work.
Use an "InfoLITHIUM" battery pack (page 9).
• The floppy disk is not inserted properly.
t
Eject the disk, and insert it again (page 16).
• The battery level is too low. (The
appears.)
t
Charge the battery pack fully (page 10).
• The AC power adaptor is not connected securely.
t
Connect it securely to the DC IN jack and a wall
outlet (mains) (page 10, 13).
• The malfunction occurs inside the camera.
t
Turn off the power, and turn on after one
minute, then check that the camera works
properly.
Your camera cannot • The PLAY/STILL/MOVIE selector is set to PLAY.
record images. t
Set it to STILL or MOVIE (pages 18, 25).
• No floppy disk is inserted into your camera.
t
Insert a floppy disk (page 16).
• The tab on the disk is set to the unrecordable
position.
t
Set it to the recording position (page 16).
• No "Memory Stick" is inserted into your camera.
t
Insert a "Memory Stick" (page 17).
• The write-protect switch on the "Memory Stick" is
set to LOCK.
t
Set it to the recording position.
The picture is out of focus. • Your camera is not in macro recording mode when
you shoot a subject that is about 3 to 25 cm
(1 3/16 to 9 7/8 inches) away from the lens.
t
Set the macro recording mode (page 54).
t
Move the zoom lever to the W side.
The resizing function does • You cannot resize moving images, text images, Clip
not work.
Motion images, and uncompressed images.
Symptom Cause and/or Solution
• You are playing back the file from the floppy disk
The image and sound
break off when you play
or "Memory Stick."
back an image on a t
Copy the file to the hard disk of the computer
computer.
and then play back the file from the hard disk
(pages 29, 34).
Your camera cannot delete • The image is protected.
an image. t
Cancel the protection (page 65).
The power turns off • With the PLAY/STILL/MOVIE selector set to
suddenly.
STILL or MOVIE, if you do not operate the camera
for about three minutes while the power is on, the
camera turns off automatically to prevent wearing
down the battery pack.
t
Turn on the camera.
• The battery pack is discharged.
t
Replace it with a fully charged battery pack.
The image does not • The VIDEO OUT setting of your camera is
appear on the TV screen.
incorrect.
t
Change the setting (page 47).
The slide show function • The slide show function stops after about
stops automatically.
20 minutes when using a floppy disk.
t
To continue the slide show, select [START]
again (page 63).
• The camera is set to TEXT mode.
You cannot use the
t
PROGRAM AE function.
Cancel the TEXT mode (page 52).
• The camera is in manual focus mode.
The macro function does
not work. t
Set it to auto focus mode (page 55).
• PROGRAM AE is set to the Panfocus mode.
t
Cancel the Panfocus mode (page 56).
ss ss ss ss
ss ss : ss ss )
indicator
79
81
1-20
Symptom Cause and/or Solution
• You cannot display print marks on moving images,
You cannot display a print
mark.
text images and Clip Motion images.
The picture is noisy. • Your camera is placed near a TV or other
equipment that uses strong magnets.
t
Move your camera away from the TV, etc.
• You are shooting a subject with a light source
The picture is too dark.
behind the subject.
t
Adjust the exposure (page 58).
• The brightness of the LCD screen is too low.
t
Adjust the brightness of the LCD screen
(page 20).
The flash does not work. • The flash is set to
t
Set the flash to (no indication),
(page 23).
• The camera is in one of the following PROGRAM
AE modes: Twilight, Twilight plus, or Landscape.
t
Cancel the PROGRAM AE function or set the
flash to
• The PLAY/STILL/MOVIE selector is set to
MOVIE.
t
Set it to STILL.
• The flash is not popped up.
t
Pop up the flash (page 23).
The date and time are • The date and time are not set correctly.
recorded incorrectly. t
Set the correct date and time (page 14).
Vertical streaks appear • This is called the smear phenomenon.
when you are shooting a t
This is not a malfunction.
very bright subject.
The zoom does not work. • PROGRAM AE is set to the Panfocus mode.
t
Cancel the Panfocus mode (page 56).
Digital zoom does not • You cannot use digital zoom when recording
function.
moving pictures.
• Digital zoom is set to [OFF].
t
Set digital zoom to [ON] at the menu.
The image is in • You shot the image in TEXT mode.
monochrome. t
Cancel the TEXT mode (page 52).
• The picture effect is set to B&W.
t
Cancel the B&W mode (page 60).
t
The image cannot be Consult the computer or software manufacturer.
played back on a
computer.
80
Symptom Cause and/or Solution
• The battery level is low.
Your computer does not
recognize your camera. t
Use the AC power adaptor (page 13).
• The camera is turned off.
t
Turn on the camera.
• The USB cable is not connected firmly.
t
Disconnect the USB cable, and connect it again
firmly. Make sure that "USB MODE" is
displayed on the LCD screen or on the finder
(page 31).
• The USB connectors on your computer are
connected to other equipment besides the keyboard,
the mouse, and your camera.
t
Disconnect the USB cables except for the ones
connected to the keyboard, the mouse, and your
camera.
• The position of the MS/FD selector is not set to the
proper position for the media being used.
t
Set the MS/FD selector to the proper position.
• The USB driver is not installed.
t
Install the USB driver (page 31).
• For Windows 98, Windows 98SE, Windows
Me and Windows 2000 Professional users
Since the camera is connected to a computer with
the USB cable before installing the USB driver, the
drive is not recognized properly by the computer.
t
Delete the drive which is not recognized
properly, then install the USB driver. For details,
see the procedure below.
Reinstall the USB driver when using Windows 98, Windows
98SE, Windows Me and Windows 2000 Professional
1
Turn on your computer and allow Windows to load.
2
Connect the USB jack on the camera and the computer with the
supplied USB cable.
3
Insert a media and set the MS/FD selector to the appropriate
position according to the media inserted.
4
Connect the AC power adaptor to your camera and then to a wall
outlet (mains), and turn on the power of your camera.
82
.
, or
(page 23, 56).