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7. Troubleshooting
Condition
Cannot authenticate using the
TWAIN driver.
Cannot authenticate using the
TWAIN driver.
After you execute "Encrypt
Address Book", the "Exit"
message does not appear.
Cannot log on to the machine
using [Document Server
(MFP):Authentication/
Encryption] in DeskTopBinder
Professional.
7
Cannot log off when using the
copying or scanner functions.
"Prg. Dest." does not appear on
the scanner screen for specifying
destinations.
User authentication is enabled,
yet stored files do not appear.
214
Cause
Authentication is taking time
because of operating conditions.
Authentication is not possible
while the machine is editing the
Address Book data.
The hard disk may be faulty.
The file may be corrupt.
"Restrict Use of Simple
Encryption" is not set correctly.
Alternatively, "SSL/TLS" has
been enabled although the
required certificate is not installed
in the computer.
The original has not been
scanned completely.
"Restrict Adding of User
Destinations" is set to [Off] in
"Restrict Use of Destinations" in
"Extended Security", so only the
user administrator can register
destinations in the Address Book.
User authentication may have
been disabled while [All Users] is
not specified.
Solution
Make sure the LDAP server
setting is correct.
Make sure the network settings
are correct.
Wait until editing of the Address
Book data is complete.
Contact your service
representative.
Set "Restrict Use of Simple
Encryption" to [On].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer. See
"Setting the SSL / TLS Encryption
Mode".
When the original has been
scanned completely, press [ ],
remove the original, and then log
off.
Registration must be done by the
user administrator.
Re-enable user authentication,
and then enable [All Users] for
the files that did not appear.
For details about enabling [All
Users], see "Specifying Access
Permission for Stored Files".
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