Hangar 9 RV-8 Assembly Manual page 44

QuESTionS, ASSiSTAnCE, And REPAiRS
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to productsupport@horizonhobby.com, or
call 877.504.0233 toll free to speak to a service technician.
inSPECTion oR REPAiRS
If this Product needs to be inspected or repaired, please
call for a Return Merchandise Authorization (RMA). Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted
at our facility. A Service Repair Request is available at www.
horizonhobby.com on the "Support" tab. If you do not have
internet access, please include a letter with your complete
name, street address, email address and phone number
where you can be reached during business days, your RMA
number, a list of the included items, method of payment
for any non-warranty expenses and a brief summary of the
problem. Your original sales receipt must also be included
for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the
shipping carton.
WARRAnTY inSPECTion And REPAiRS
To receive warranty service, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.
44
non-WARRAnTY REPAiRS
Should your repair not be covered by warranty the repair
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the
item for repair you are agreeing to payment of the repair
without notification. Repair estimates are available upon
request. You must include this request with your repair. Non-
warranty repair estimates will be billed a minimum of 1/2
hour of labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment.
Horizon accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and Discover
cards. If you choose to pay by credit card, please include
your credit card number and expiration date. Any repair
left unpaid or unclaimed after 90 days will be considered
abandoned and will be disposed of accordingly. Please note:
non-warranty repair is only available on electronics and
model engines.
United States:
Electronics and engines requiring inspection or repair should
be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair
should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us at productsupport@
horizonhobby.com with any questions or concerns regarding
this product or warranty.
United Kingdom:
Electronics and engines requiring inspection or repair should
be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or e-mail us at sales@
horizonhobby.co.uk with any questions or concerns
regarding this product or warranty.
Germany:
Electronics and engines requiring inspection or repair should
be shipped to the following address:
Horizon Technischer Service
Hamburger Strasse 10
25335 Elmshorn
Germany
Please call +49 4121 46199 66 or e-mail us at service@
horizonhobby.de with any questions or concerns regarding
this product or warranty.
Hangar 9 RV-8 Assembly Manual