Basic Troubleshooting; To Check Common Problems - NEC DT700 User Manual

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To check common problems

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Figure 6.4
Figure 6.5
Figure 6.6
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P H O N E TR O U B L E S H O O T I N G

Basic Troubleshooting

Press the Exit Soft Key to return to the previous screen.
Help screens may not be available for all the Soft Keys on your phone.
Note:
B A S I C T R O U B L E S H O O T I N G
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If you are having problems with your DT700 phone, check the following common
problems:
If your phone has an LCD display, check for any icons that indicate a problem
registering or connecting to the network.
Registered Phone
Unregistered Phone
Network Cable Unplugged
If your phone is not registered on the network or indicates the network cable is
unplugged, try plugging your phone into another active LAN port on the local area
network.
Check both ends of the network cable that you use to connect your phone to the
network for loose connections. Try using another network cable to connect your phone
to the network.
Contact your system administrator to verify that there are no problems with your local
network. If you are having problems with your computer network, it may impact the
function of your phone.
If you cannot make outside calls, contact your system administrator to verify that there
is not a problem with outside telephone service.
Verify that the phone is receiving power.
If the phone is plugged into a PoE (Power Over Ethernet) jack, check that the network
a.
connector is firmly plugged into the jack. If possible, try plugging your phone into
another PoE jack on your network.
If the phone uses a power cord, verify that the power cord is firmly plugged into the
b.
AC outlet. If possible, try plugging the power cord into another AC outlet.
Restart the phone. This not only restarts the phone, it downloads the latest firmware for
your phone, which may solve your problems. To restart the phone:
Press the Menu key.
a.
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Select Reboot.
b.
DT700 User Manual