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In extremely rare cases, the LCD display may go blank when you touch the V-Portal. If this happens, simply
unplug the power cord from the back of the V-Portal. After about 30 seconds, plug it back in again. The V-
Portal will reset and the LCD display will function properly again.
What's a factory reset of the V-Portal and how can I perform one?
A factory reset clears all the user defined router settings you have configured in the V-Portal, such as ISP
information, PPPoE, security settings, and parental controls, and sets them back to the default values as
they originally came from the factory. Once you perform a factory reset you'll need to redefine these settings
or restore them from a previously saved backup copy. A factory reset can be performed by pressing the
Reset button on the back of the V-Portal or through the V-Portal's Web UI.
To perform a factory reset using the Reset button, press the Reset button and hold it in for at least 30
seconds. The Reset button is circled in red on the rear of the V-Portal and is labeled RESET.
To perform a factory reset using the V-Portal's Web UI, login to the V-Portal's Web UI from a computer
connected to your V-Portal through the yellow Ethernet port, either directly or as part of your LAN. Enter
Configure.com
into the address bar of a web browser and navigate to the Factory Defaults page (from the
Home Page click Advanced Setup > Factory Defaults. Check the "Non-provisioned Values" checkbox and
click Apply). If you'd like more detailed information, the
complete information and displays the Factory Defaults page for your reference.
Before performing a Factory reset we suggest you
NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter
192.168.15.1 in the address bar of your browser instead.
What can I do if I have questions or problems not covered here?
Contact Vonage at 1-877-272-0528.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
"V-Portal Web User
Save your configuration
Interface" section provides
settings.
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