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Vonage V-Portal User Manual

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Vonage V-Portal User Guide
Getting to know your V-Portal
Ever hear the term user friendly? Well, the Vonage V-Portal defines the term. From the LCD Display
messages to the color coded ports on the rear panel, the V-Portal is friendly to the user ... YOU. Installation
and use is easy!
The V-Portal can connect up to 2 Vonage digital phone lines through your high-speed Internet connection.
Just plug the blue Ethernet cable from the V-Portal into your broadband modem and use the two green RJ-
11 telephone ports to connect your existing phones or fax machine. The Vonage V-Portal allows you to use
your Internet connection for your computer and your phones at the same time, and because it's Vonage, you
get clear digital phone sound quality.
The V-Portal's built-in single-port wired router supports your PC or home network connection. You can plug
one computer directly into the yellow Ethernet (LAN) port of your V-Portal or build your own home network
(often referred to as a LAN, "Local Area Network") by plugging in another router or switch and connecting
network devices, such as computers or printers.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
1
Section 11 which explains limitations on Warranty, Remedy and Liability.

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Summary of Contents for Vonage V-Portal

  • Page 1 Ever hear the term user friendly? Well, the Vonage V-Portal defines the term. From the LCD Display messages to the color coded ports on the rear panel, the V-Portal is friendly to the user ... YOU. Installation and use is easy! The V-Portal can connect up to 2 Vonage digital phone lines through your high-speed Internet connection.
  • Page 2 Phone Port 1 on the V-Portal. The Phone Port 1 icon on the green label surrounding a port on the rear panel of the V-Portal identifies it as the port you’ll use to connect your phone View the Terms of Service by visiting the Vonage website at www.vonage.com/tos.
  • Page 3 Vonage V-Portal User Guide to the V-Portal. You’ll also see this icon displayed on the status bar of the LCD and Web UI when you can place and receive phone calls using Phone Line 1. represents Phone Port 2 or Phone Line 2. When you sign up for two lines of Vonage service, you’ll typically plug the phone for your secondary line into Phone Port 2 on the V-Portal after you peel off the clear label from the port.
  • Page 4 Status messages are provided during power-up and use, letting you know exactly what is happening. The V-Portal even tells you when it is ready for you to use it for calling. icons display on the upper line of the LCD so you can tell the status of your Vonage service at a quick glance.
  • Page 5 V-Portal Bottom The V-Portal's sleek design will inspire you to proudly display it in your home. The bottom of the V-Portal has four protective nubs that allow you to place it on a flat surface, such as a desk or shelf, without fear of scratching your furniture.
  • Page 6 Vonage V-Portal User Guide Vonage V-Portal LCD Status Messages Your V-Portal keeps you informed of its progress when powering up by displaying LCD messages and icons. The V-Portal even lets you know when new messages are displayed... the brightness level of the LCD backlight automatically increases.
  • Page 7 Vonage keeps your V-Portal up-to-date with all the automatically after update completes. new features and improvements that are available. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 8 Vonage V-Portal User Guide Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your V-Portal, you’ll see one of the error messages described below. Each message identifies the problem and tells you the most common solution.
  • Page 9 With the Internet connection type of DHCP, your V-Portal asks the ISP to automatically assign an IP address to your V-Portal when the Internet port is connected. An IP address is like a street address, it tells the location of your V-Portal in the IP network. The Internet knows where to direct calls placed to your phone number once an IP address is assigned.
  • Page 10 Vonage V-Portal User Guide device is turned on then unplug the power cord from the back of the V-Portal. After about 30 seconds, plug it back in again. The V-Portal automatically searches for the MAC address of the other device and adopts it so that the V-Portal can connect to your ISP on behalf of all the devices connected to the V-Portal's yellow port.
  • Page 11 Here’s what you can do: • Simply pull the power plug out of the back of the V-Portal, wait for 30 seconds and put it back in. After several minutes the Phone icon displays on the LCD and the V-Portal is ready for use.
  • Page 12 Here’s what you can do: • Simply pull the power plug out of the back of the V-Portal, wait for 30 seconds and put it back in. After several minutes the Phone icon displays on the LCD and the V-Portal is ready for use.
  • Page 13 Plug your phone directly into the green Phone Port 1 of the V-Portal, pull the power plug out of the back of the V-Portal, wait for 30 seconds, and put it back in. Once the V-Portal has finished powering up, start using Vonage service.
  • Page 14 V-Portal. Make sure all your phones are hung up securely (on hook) then pull the power plug out of the back of the V-Portal, wait for 30 seconds, and put it back in. Once the V- Portal has finished powering up, start using Vonage service.
  • Page 15 After disconnecting phones to get to the five phone maximum or replacing a phone to identify the faulty one, pull the power plug out of the back of the V-Portal, wait for 30 seconds, and put it back in. Once the V-Portal has finished powering up and the message has cleared you can start using Vonage service.
  • Page 16 The V-Portal LCD menu gives you ultimate control of the V-Portal through a straightforward menu displayed in the LCD area on the top panel of the V-Portal. The menu is organized into five major categories: Call Logs, Easy Dialing, Status, System, and Settings. A "birds eye view" of menu functionality is provided in the Menu Map.
  • Page 17 If you picked up your phone and heard a dial tone before dialing, your call is simply placed. If your phone was on-hook before dialing, the V-Portal rings your phone to let you know the call was placed.
  • Page 18 Dialing menu to place calls to Vonage’s 411 Enhanced Dialing from either of the Vonage phone lines you’ve activated on your V-Portal, phone line 1 or phone line 2. Each Enhanced 411 call that you make is just 99 cents and gets you up to two listings.
  • Page 19 Tired of the phone ringing in the middle of something important? With Vonage Do Not Disturb, you can easily block all incoming calls. Plus, we make it easy for you to turn it on or off - simply use the V-Portal Easy Dialing menu to enable or disable the Do Not Disturb feature for either of the Vonage phone lines you’ve activated on your V-Portal, phone line 1 or phone line 2.
  • Page 20 Forwarding, you can easily send all incoming calls to a different phone number, like your cell phone. Plus, we make it easy for you to turn it on or off - simply use the V-Portal Easy Dialing menu to enable or disable the Call Forwarding feature for either of the Vonage phone lines you’ve activated on your V-Portal, phone...
  • Page 21 Portal’s IP Address by listing the network information for the V-Portal’s Ethernet port. Or, if you are able to make phone calls from your Vonage phone line but can not access the Internet from a computer connected to the V-Portal, these settings may help diagnose the problem. If you call a Vonage representative for assistance, the Ethernet port’s network information may help the representative solve the...
  • Page 22 How can I change the brightness of the display window? With the V-Portal you can control the brightness of the LCD backlight. Choose one brightness level to use when Voicemail is waiting and a different level when there’s no Voicemail. By default, the brightness level is set to High when Voicemail is waiting and Medium otherwise.
  • Page 23 To access the Web UI of the V-Portal: From a PC connected directly to the Ethernet port of the V-Portal, open a Web browser, such as Microsoft’s Internet Explorer, and type V-Configure.com in the Address bar. Press the Enter key on your keyboard.
  • Page 24 • Close your browser window The Web UI of the V-Portal is very simple to use. When you first log in to the Web UI you are at the Home page. The Home page has a lot of valuable information.
  • Page 25 This provides information on the hardware and software versions of your device. If you encounter a problem with your device and need to call Vonage customer support, they may need to know this information. If you’d like more detailed information, click on the See full device status >...
  • Page 26 For your reference, here’s an overview of the menus and the functions available from each: View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 27 The Basic Setup section of the Web UI allows you to enter the basic information necessary to get your Vonage V-Portal running. In many cases, your Vonage device requires no additional configuration to use and once installed, it will function properly right out of the box. However, there are times when a little “tweaking”...
  • Page 28 DHCP. It will function properly right out of the box. If you had previously set your V-Portal to use a Static IP Address or PPPoE connection to access the Internet and would like to re-configure it to use DHCP: Log in to the Web UI.
  • Page 29 Click the Apply button • The V-Portal will restart. (You don’t have to do anything, except please be patient and wait until the V-Portal completes its startup sequence. The V-Portal is ready to make calls when you see the phone icon.
  • Page 30 If you have a DSL line and you are required to log in using a User name and Password to access the Internet and you are connecting your V-Portal directly to your DSL modem, then your ISP uses a PPPoE connection.
  • Page 31 Click the Apply button. • The V-Portal will restart. (You don’t have to do anything, except please be patient and wait until the V-Portal completes its startup sequence. The V-Portal is ready to make calls when you see the phone icon.
  • Page 32 NOTE: We do not recommend you change any of the default network settings unless you have networking knowledge. If you had previously configured your V-Portal to not work as a DHCP Server, for example if you had setup a Static IP network, and would like to now use DHCP you will need to re-configure it.
  • Page 33 DHCP server functionality off: • Select the No radio button associated with the DHCP Server field. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 34 • The V-Portal will reboot. NOTE: If you turn off the DHCP Server you will not be able to log in to the V-Portal Web UI until you manually configure an IP address on the PC plugged into the V-Portal.
  • Page 35 Password When you log in to the V-Portal Web UI, you are required to enter a user name and password. This is for security purposes. It gives you control over who can log in to the Web UI and make changes. Your V-Portal comes pre-configured with a user name and a default password.
  • Page 36 When the V-Portal resets, it goes back to the state when it was new — all information that you entered is lost. Examples of settings that are lost are ISP user name, ISP password, and IP addresses, parental controls, and network options.
  • Page 37 Vonage’s Customer Care team. If you perform a hard reset, it resets all the settings you entered back to the original values. The V-Portal will be exactly as it was when you first took it out of the box and installed it.
  • Page 38 Click on the Restore button. • A message will appear indicating the import was successful. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 39 Vonage V-Portal User Guide Advanced Setup Now we come to the advanced settings of the V-Portal. Most users will never need to adjust any of the settings in this section. Many of the settings in this section require advanced networking knowledge.
  • Page 40 Port forwarding allows incoming traffic from the Internet and directs it to specific services on your LAN based on the configured IP address and port number. In other words, requests from users are sent to your network via the Internet, and the V-Portal will forward these requests to the appropriate port on the PC.
  • Page 41 The specific port forwarding rules you need to implement will be detailed in the applications’ documentation. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 42 DMZ Host is exposed to the public Internet. If possible use Port Forwarding. Port View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 43 NOTE: Remember to disable the DMZ host when the application that needed it is no longer running. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 44 Both MAC Spoofing and MAC Cloning copy a MAC address from a specific device onto the V-Portal. In the case of MAC Cloning, it takes the MAC address of the computer that is viewing the V-Portal Web UI (the computer that is plugged into the Ethernet port of your V-Portal) and automatically “clones” it onto your V-Portal.
  • Page 45 Vonage V-Portal User Guide The MAC Address of your V-Portal is displayed in the Assigned MAC Address field. This value is never altered. It’s for reference purposes only. If you have disabled MAC Cloning and would like to re-enable it: •...
  • Page 46 Vonage V-Portal User Guide Filtering The Filtering function of the V-Portal allows you to block specific users on your LAN from accessing the Internet and also set up filters to block Internet traffic from accessing your network. The V-Portal supports four types of filtering: •...
  • Page 47 Enter the MAC address. If you want to restrict access to more than one device you can enter multiple MAC addresses. • Click the Apply button. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 48 The Web Content filter allows you to control data flow from the Internet to your LAN. Using various settings, you can block or allow different types of data to pass from the Internet, through your V-Portal and to your LAN. These web filters can enhance the firewall protecting your network.
  • Page 49 From the home page, click on the Advanced Setup tab. Click on the Filtering sub-menu. The Web Content Filter section is at the bottom of that screen: View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 50 When you have chosen all the features you want, click the Apply button. All of the settings you have chosen will be activated immediately. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 51 Internet. IMPORTANT NOTE: If you have a router connected between the Ethernet (LAN) port of the V-Portal and multiple users’ computers to allow them to access the Internet at the same time, the content policy of the first user to login will be used for subsequent users till the session is terminated.
  • Page 52 Internet once they login. When the time period expires, the user will be required to login again. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 53 Content Policy List drop down field. You can either enter keywords or specific web sites to restrict access. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 54 A valid password will have between 5 and 8 alphanumeric characters. Special characters and spaces are not permitted. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 55 Enter the User Name in the text field and click on the Add User button. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 56 Now that the user is added, you need to define it. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 57 Enter the word "apple" in the Block these Keywords text field and click the Add Keyword button. • Similarly, enter vonage.com in the Block these Websites text field and click on the Add Domain button. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to...
  • Page 58 This screen will be followed immediately by a screen requesting them to login. Enter the user name "Child 1" and the password we created "vonage". View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 59 Now when Child 1 surfs the Internet the parental controls we defined will be enforced. If they try to access www.vonage.com, the following screen will be displayed: View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 60 This is assuming that Child 1 is not logged in. If Child 1 is still logged in, user “Me” will have the same View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 61 Vonage V-Portal User Guide restrictions as Child 1. Remember, when using a router behind the V-Portal, Parental Controls for the first user to login are applied to every user who logs on subsequently. Network Options This page allows you to configure the advanced networking features of the V-Portal. The network options adjust how your device routes IP traffic, which is traffic to and from the Internet.
  • Page 62 From the home page click on the Advanced Setup tab. Click on the Network Options sub-menu. The DDNS section is at the bottom of the Network Options page: View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 63 Enter the User Name and Password associated with your DNS account • Enter the Host Name • Click the Apply button View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 64 Click the Enable checkbox of the Email Alerts field. • Click the Apply button View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 65 Click the checkbox of the event you want to record in the Local Log. • Click the Apply button View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 66 You will now be able to log in to the device using the default user name and password. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 67 Contact Information The Contact Information section provides information on how to reach Vonage’s Customer Care Team. In addition is gives you a link to quickly access your Vonage Account and the Online User Manual for the V- Portal. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to...
  • Page 68 The Status Page contains information about your V-Portal and its configuration. This information may be useful when troubleshooting problems with your V-Portal. If you call Vonage Customer Support you may be asked to provide some of this information. The Status Page also provides a link so you can access the Diagnostic Page.
  • Page 69 V-Portal configured to be a DHCP Server and there is a device plugged into the Ethernet (LAN) port. If your V-Portal is not configured to be a DHCP server or there is no device plugged into the Ethernet (LAN) port then details on the DHCP clients will not be displayed.
  • Page 70 Vonage V-Portal User Guide Most users will not need to use these utilities unless asked to do so by a member of the Vonage Customer Support team. The results of these tests should be interpreted by users who have sufficient networking knowledge or a member of the Vonage Customer Support team.
  • Page 71 Enter the maximum number of hops the packet you are sending can take in the Max Hops field. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 72 Click on the DHCP Release button to release the current IP address. • Click on the DHCP Renew button to get a new IP address. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 73 Vonage V-Portal (Plug the V-Portal’s power cord snugly back into the back of the V-Portal. After a few seconds the light of the Liquid Crystal Display (LCD) on the V-Portal will turn on, and after an additional 10 seconds you will see a message that says “Powering up” followed by other messages that walk you through the power-up process.
  • Page 74 First, look for the Phone Port 1 icon displayed on the V-Portal LCD. If the icon displays, be sure your phone cord is firmly plugged in to the green Phone Port 1 on the rear panel of the Vonage V-Portal, and that it is disconnected from the wall jack that traditional phone service uses.
  • Page 75 Certainly. Plug your FAX machine into an active green phone port on the back of your V-Portal. Use Phone Port 1 if you signed up for one line of Vonage service and either Phone Port 1 or Phone Port 2 if you signed up for two lines of Vonage service.
  • Page 76 Can I set up a Local Area Network with the V-Portal? Yes, you can connect many types of devices to the V-Portal, not just a computer. Connect a router, a switch, or a hub to the yellow Ethernet port of your V-Portal.
  • Page 77 In extremely rare cases, the LCD display may go blank when you touch the V-Portal. If this happens, simply unplug the power cord from the back of the V-Portal. After about 30 seconds, plug it back in again. The V- Portal will reset and the LCD display will function properly again.
  • Page 78 And, all you technology buffs will be pleased… you can even run diagnostic tests from the LCD menu. This Menu Map gives you a “bird’s eye view” of the functionality provided by the V-Portal LCD menu. The main menu is organized into five major categories: View the Terms of Service by visiting the Vonage website at www.vonage.com/tos.
  • Page 79 Vonage V-Portal User Guide The functionality of each category is depicted below. View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 80 Vonage V-Portal User Guide View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 81 Vonage V-Portal User Guide View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to Section 11 which explains limitations on Warranty, Remedy and Liability.
  • Page 82 Dynamic Domain Name Service. DDNS allows users to address any web site or FTP server DDNS by a public name (i.e. www.vonage.com) and avoid the need to use the IP address. It maps Internet domain names to dynamic IP addresses.
  • Page 83 Java Applet context, Java Applets are used to provide interactive features that cannot be provided by HTML. The Keep Alive is a timer that the Vonage device uses to interact with your ISP to keep the Keep Alive Internet connection alive.
  • Page 84 A port is an interface or connection. There are two types of ports - physical and logical. Physical ports allow you to connect network devices. For example, your V-Portal has 4 ports on it. One Ethernet port, an Internet port where you can connect a modem and 2 phone ports where you can connect your telephones or fax machine.