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device is turned on then unplug the power cord from the back of the V-Portal. After about 30
seconds, plug it back in again.
The V-Portal automatically searches for the MAC address of the other device and adopts it so that
the V-Portal can connect to your ISP on behalf of all the devices connected to the V-Portal's
yellow port. By automatically cloning the MAC address, Vonage saves you from having to call
your ISP to change the registered MAC address to the Vonage device's MAC address.
If you still get the "Internet Connect Error [Code 002]" message, call your ISP to register the V-
Portal's MAC Address.
Or...
•
You are using DSL service and your ISP requires that you use Point to Point Protocol over
Ethernet (PPPoE) as your method of connecting to the Internet but you didn't select
PPPoE from your V-Portal's Web-based Configuration and Status User Interface ("Web
UI").
Many DSL service providers require that you use PPPoE. If yours does, you'll have to set up
PPPoE via the Web UI of the V-Portal.
Login to the V-Portal's Web UI from a computer connected to your V-Portal through the yellow
Ethernet port, either directly or as part of your LAN. Enter
a web browser and navigate to the Basic Setup page (from the Home Page click Basic Setup)
and choose PPPoE as your method of connecting to the Internet. Complete instructions are
provided in "How do I setup a PPPoE connection?" on the right of the Basic Setup screen.
NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter
192.168.15.1 in the address bar of your browser instead.
Vonage Connect Error [Code 003]
Restart and try again. Unplug power connector and plug it in again.
This message displays when any of the following errors occur:
•
Your cable ISP assigns static IP Addresses, you've entered the assigned IP Address via
the Web-based Configuration and Status User Interface ("Web UI") of the V-Portal but the
static IP Address entered was invalid.
Some cable ISPs prefer you use an assigned, non-changing (static) IP Address to connect your
devices (such as a V-Portal, computer or printer) to the Internet instead of allowing the ISP to
automatically assign them dynamically as needed. It is important that you enter the assigned IP
Address exactly as stated by the ISP. Entering is done via the V-Portal Web UI at
Configure.com.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
V-Configure.com
into the address bar of
V-
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