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Vonage V-Portal User Guide
Line 1 Load Error [Code 019]
Too many phones or a faulty phone connected to green port 1.
If you are using more than five phones on phone line 1 or one of your phones is faulty you'll see this
message displayed. Like any phone line, there is a limit to the number of phones you can connect to a single
Vonage line. If too many phones are connected, the signal may fade and not all the phones will ring when a
call comes in. Therefore, we recommend you connect a maximum of five phones to a single Vonage line.
If you have five or less phones you might have a faulty phone. Try replacing each phone, one at a time, to
identify the faulty phone.
After disconnecting phones to get to the five phone maximum or replacing a phone to identify the faulty one,
pull the power plug out of the back of the V-Portal, wait for 30 seconds, and put it back in. Once the V-Portal
has finished powering up and the message has cleared you can start using Vonage service.
Line 2 Load Error [Code 020]
Too many phones or a faulty phone connected to green port 2.
If you are using more than five phones on phone line 2 or one of your phones is faulty you'll see this
message displayed. Like any phone line, there is a limit to the number of phones you can connect to a single
Vonage line. If too many phones are connected, the signal may fade and not all the phones will ring when a
call comes in. Therefore, we recommend you connect a maximum of five phones to a single Vonage line.
If you have five or less phones you might have a faulty phone. Try replacing each phone, one at a time, to
identify the faulty phone.
After disconnecting phones to get to the five phone maximum or replacing a phone to identify the faulty one,
pull the power plug out of the back of the V-Portal, wait for 30 seconds, and put it back in. Once the V-Portal
has finished powering up and the message has cleared you can start using
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
15
Section 11 which explains limitations on Warranty, Remedy and Liability.
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