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To solve this problem:
1.
Verify that the IP Address you entered was the one assigned by your ISP. You can display
the IP Address from the V-Portal's LCD Display by going to the Main LCD Menu then
selecting System > Network Info > Internet Port.
Or, you can display the IP Address from the V-Portal's Web UI. Login to the Web UI from
a computer connected to your V-Portal through the yellow Ethernet port, either directly or
as part of your LAN. Enter
click See full device status on the bottom right of the Home page. The Internet IP
Address displays under the heading "Internet Connection Status".
2.
If the displayed IP Address does not match the one specified by your ISP, login to the V-
Portal's Web UI from V-Configure.com, navigate to the Basic Setup page (click Basic
Setup) and follow the instructions provided in "How do I setup a Static IP Address
connection?" Enter the IP Address exactly as specified by your ISP.
3.
If the displayed IP Address does match the one specified by your cable ISP, check with
your ISP to see if they are experiencing network problems.
2.
Other rare network problems that you can not resolve yourself. There are other rare network
problems that cause this message to display. If you have reviewed the other errors that cause this
message and have followed the advice but are still receiving this message, please call Vonage for
assistance. You can reach our customer service department at 1-877-272-0528.
NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter
192.168.15.1 in the address bar of your browser instead.
Vonage Register Error [Code 004]
Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed.
In order to place or receive phone calls, your V-Portal has to "register" or validate each phone line with the
Vonage Network. Basically the V-Portal tells the Vonage Network that Phone Line 1 is ready to be used for
phone calls.
If the V-Portal can not register Phone Line 1 with the Vonage Network, Vonage Register Error [Code
004] displays on the LCD of your V-Portal.
Here's what you can do:
•
Simply pull the power plug out of the back of the V-Portal, wait for 30 seconds and put it back in.
After several minutes the Phone icon displays on the LCD and the V-Portal is ready for use.
•
If the problem still exists after you've power cycled your V-Portal, check with your ISP to see if
they're blocking VoIP calls.
Note that this message only applies for Phone Line 1 – see Vonage Register Error [Code 005] if the same
problem occurs with Phone Line 2.
Vonage Register Error [Code 005]
Unplug power connector and plug it in again. Wait until you see the Phone 2 icon displayed.
In order to place or receive phone calls, your V-Portal has to "register" or sign up each phone line with the
Vonage Network. Basically the V-Portal tells the Vonage Network that Phone Line 2 is ready to be used for
phone calls.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
V-Configure.com
into the address bar of a web browser and
11
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