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Vonage V-Portal User Guide
phone line 2. A call is placed to the Vonage 411 Enhanced Dialing service. If you didn't pick up your phone
handset before initiating the call, the V-Portal rings your phone when the call is placed. Simply pick up your
phone's handset to be connected to a directory assistance operator.
If you try to call 411 Enhanced Dialing when someone else in your home or office is already using the
Vonage phone line, you'll see the message "Line n in use" displayed on the V-Portal. This message
identifies the line, either Phone Line 1 or Phone Line 2, that's in use.
Of course you can also dial 411 directly from any Vonage phone. See
411 Enhanced Dialing
for complete
details.
I just missed a call... how can I easily dial back the caller?
Simply use Vonage's Call Return feature and you never have to worry about missing a call. Call Return
allows you to dial back the last call made to you from anywhere in the US or Canada. There's no need to
remember the number for this free Vonage feature, simply use the V-Portal Easy Dialing menu to return the
call received on either of the Vonage phone lines you've activated on your V-Portal, phone line 1 or phone
line 2.
Start at the main menu and choose Easy Dialing > Phone Line 1 > Call Return to return a call received on
phone line 1. Or, if you've activated a second Vonage line, choose Easy Dialing > Phone Line 2 > Call
Return for phone line 2. A call is placed to the last person that called you on that line. If you didn't pick up
your phone handset before initiating the call, the V-Portal rings your phone when the call is placed. Simply
pick up your phone's handset to return the last call made to you.
If you try to use the Call Return feature when someone else in your home or office is already using the
Vonage phone line, you'll see the message "Line n in use" displayed on the V-Portal. This message
identifies the line, either Phone Line 1 or Phone Line 2, that's in use.
Of course you can also return the call directly from your Vonage phone. See
Call Return
for complete
details.
How can I stop those annoying anonymous calls?
Simply enable Vonage's Anonymous Call Block feature to stop receiving calls from anonymous callers. All
calls marked from callers who have deliberately blocked their Caller ID will be sent to a system message
indicating that you do not accept anonymous calls. There's no need to remember the number for this free
Vonage feature, simply use the V-Portal Easy Dialing menu to enable or disable the Anonymous Call Block
feature for either of the Vonage phone lines you've activated on your V-Portal, phone line 1 or phone line 2.
Start at the main menu and choose Easy Dialing > Phone Line 1 > Anonymous Block, then choose to
Enable or Disable the feature for phone line 1. Or, if you've activated a second Vonage line, choose Easy
Dialing > Phone Line 2 > Anonymous Block for phone line 2. If you didn't pick up your phone handset
before initiating the call, the V-Portal rings your phone when the call is placed. Simply pick up your phone's
handset and enable or disable this feature.
If you try to enable or disable the Anonymous Call Block feature when someone else in your home or office
is already using the Vonage phone line, you'll see the message "Line n in use" displayed on the V-Portal.
This message identifies the line, either Phone Line 1 or Phone Line 2, that's in use.
Of course you can also enable or disable the Anonymous Call Block feature from your Vonage phone or
Online Account. See
Anonymous Call Block
for complete details.
How can I temporarily stop all calls to my Vonage number?
Tired of the phone ringing in the middle of something important? With Vonage Do Not Disturb, you can
easily block all incoming calls. Plus, we make it easy for you to turn it on or off - simply use the V-Portal
Easy Dialing menu to enable or disable the Do Not Disturb feature for either of the Vonage phone lines
you've activated on your V-Portal, phone line 1 or phone line 2.
Start at the main menu and choose Easy Dialing > Phone Line 1 > Do Not Disturb, then choose to
Enable or Disable the feature for phone line 1. Or, if you've activated a second Vonage line, choose Easy
Dialing > Phone Line 2 > Do Not Disturb for phone line 2. If you didn't pick up your phone handset before
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
19
Section 11 which explains limitations on Warranty, Remedy and Liability.
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