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What Firmware Version is my V-Portal running?
If you've called a Vonage representative for assistance with a problem, the representative might ask you
which firmware version your V-Portal is running to assist you properly.
Start at the main menu and choose System > Device Info. The firmware version and MAC address of your
V-Portal are displayed in the following format:
Firmware Ver
x.x.x_x.x.x
MAC Address
xxxxxxxxxxxx
What's my V-Portal's MAC address?
Want to know the MAC address of your V-Portal? Start at the main menu and choose System > Device
Info. The firmware version and MAC address of your V-Portal are displayed in the following format:
Firmware Ver
x.x.x_x.x.x
MAC Address
xxxxxxxxxxxx
Note that the MAC address is also displayed on the label on the bottom of your V-Portal.
How can I find out the network information for the V-Portal's Internet port?
The settings for the IP address, subnet mask, default router, and DNS servers are assigned by your ISP to
allow Internet access. If your V-Portal has trouble connecting to the Internet and you call a Vonage
representative for assistance, the Internet port's network information may help the representative solve the
problem.
To display network information for the Internet port, start at the main menu and choose System > Network
Info > Internet Port. The IP address, subnet mask, default router, and DNS servers will display in the
following format:
IP Address
xxx.xxx.xxx.xxx
Subnet Mask
xxx.xxx.xxx.xxx
Default Router
xxx.xxx.xxx.xxx
DNS Server 1
xxx.xxx.xxx.xxx
DNS Server 2
xxx.xxx.xxx.xxx
How can I find out the network information for the V-Portal's Ethernet port?
If you are setting up your own home network (often called a LAN, "Local Area Network") you might want to
know the IP address, subnet mask, default router, and DNS server settings for the V-Portal's Ethernet (LAN)
port. Especially if you're setting up your LAN using a Static IP Address for the V-Portal, discover the V-
Portal's IP Address by listing the network information for the V-Portal's Ethernet port.
Or, if you are able to make phone calls from your Vonage phone line but can not access the Internet from a
computer connected to the V-Portal, these settings may help diagnose the problem. If you call a Vonage
representative for assistance, the Ethernet port's network information may help the representative solve the
problem.
To display network information for the Ethernet port, start at the main menu and choose System > Network
Info > Ethernet Port. The IP address, subnet mask, default router, and DNS servers will display in the
following format:
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
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