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Vonage V-Portal Tips and Troubleshooting
Key to Icons
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The Internet Port
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The Ethernet (LAN) Port
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Phone Port 1
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Phone Port 2
Is there some general advice for problem solving?
Absolutely! Many installation issues, such as no dial tone on your telephone or no Internet connection on
your computer, can be resolved by:
Resetting all of your equipment.
1.
Turn off your:
a.
Computer, if you have one (Shut down properly; it is not necessary to disconnect power to
your computer.)
b.
Vonage V-Portal (Unplug power cord from the back of the V-Portal.)
c.
Router, if you have one (Unplug power cord from the back of the router.)
d.
DSL or Cable Modem (Unplug power cord from the back of the modem.)
2.
Wait at least 30 seconds before turning them back on.
3.
In the meantime, check that all the network cables are firmly snapped into the ports on all the devices
in your network (computer, V-Portal, router, and modem).
4.
Turn your equipment back on in this order:
a.
DSL or Cable Modem (Plug the modem's power cord snugly back into the back of the
modem. Before you continue, be sure to allow enough time for your modem to complete its
start-up process. Most modems have a light that should be lit solid when start-up is
complete.)
b.
Vonage V-Portal (Plug the V-Portal's power cord snugly back into the back of the V-Portal.
After a few seconds the light of the Liquid Crystal Display (LCD) on the V-Portal will turn on,
and after an additional 10 seconds you will see a message that says "Powering up" followed
by other messages that walk you through the power-up process. Wait until you see the
"Ready to make calls." message displayed.)
c.
Router, if you have one (Plug the router's power cord snugly back into the back of the router.
Before you continue, be sure to allow enough time for your router to complete its start-up
process.)
d.
Computer, if you have one (Turn on your computer. Open your Web browser and check your
Internet connection by visiting any website, such as www.vonage.com.)
Disconnecting any USB cables from your cable or DSL modem.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
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