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browser and access an external website like www.vonage.com. You will get a message stating that your
access is blocked by Parental Controls, followed by a login page. Log in using your Parental Controls user
name and password (not the router user name and password).
My high-speed Internet connection uses a USB port, not an Ethernet port. What should I do?
You need to switch your high-speed Internet connection from USB to Ethernet to use Vonage Internet
Phone Service. If your computer does not have an Ethernet adapter, you can purchase an Ethernet adapter
or a USB to Ethernet Converter to connect your computer to the V-Portal, and ultimately the Internet.
What kind of telephone cord should I use in the phone ports of the V-Portal?
If you are using a two-line phone and you've activated both Vonage phone
lines on your V-Portal, use a single standard four-wire telephone cord to
connect your two-line phone to Phone Port 1 of your V-Portal. The plug on a
four-wire telephone cord has four copper wires in the middle of the plug as
shown here. Alternatively, if you are using home wiring and have activated
two lines of Vonage service, use a standard four-wire telephone cord to
connect your V-Portal Phone Port 1 to your wall jack and your phones to
your wall jacks throughout your house.
If you would like to use your V-Portal with the existing telephone wiring in your home, you'll need to
determine how your house is wired.
service to all of your phone jacks. Consult a professional electrician or telephone technician if you want a
professional to adjust your home wiring. For your convenience, Vonage offers professional installation
service in many geographic areas. See
Can I use a FAX machine with my V-Portal?
Certainly. Plug your FAX machine into an active green phone port on the back of your V-Portal. Use Phone
Port 1 if you signed up for one line of Vonage service and either Phone Port 1 or Phone Port 2 if you signed
up for two lines of Vonage service.
What is included with the V-Portal's built-in router?
The V-Portal supports a firewall, port triggers, advanced ALGs for protocols such as RSVP, POP3, SNMP,
and streaming media. No separate routers are needed. To connect more than one computer or other
Ethernet device, an Ethernet hub, switch or router is required.
Can I restrict my children's access to certain websites using the V-Portal?
The V-Portal's Web-based Configuration and Status User Interface ("Web UI") provides parental controls
that allow you to limit your children's access to websites on the Internet. Login to the V-Portal's Web UI
from a computer connected to your V-Portal through the yellow Ethernet port, either directly or as part of
your LAN. Enter
V-Configure.com
Controls page (from the Home Page click Advanced Setup > Parental Controls). The right side of the
Parental Controls page provides directions for restricting website access.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
Use a standard two-wire telephone cord to connect your single-line phone to
your V-Portal. If you've activated both Vonage phone lines on your V-Portal,
simply use a standard two-wire telephone cord with each single-line phone,
one for Phone Port 1 and one for Phone Port 2. You can tell it's a two-wire
telephone cord by looking at the plug – you'll see two copper wires in the
middle of the plug as shown here. Alternatively, if you are using home wiring
and have activated one line of Vonage service, use a standard two-wire
telephone cord to connect your V-Portal Phone Port 1 to your wall jack and
your phones to your wall jacks throughout your house.
Home Wiring
provides do-it-yourself advice on distributing Vonage
Professional Installation Basics
into the address bar of a web browser and navigate to the Parental
for more information.
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