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Make sure you disconnect any USB cables from your cable or DSL modem, if any are present. After
disconnecting the USB cable, unplug the power cord from the back of your modem and then plug it back in.
Using PPPoE
Many DSL service providers require that you use something called "PPPoE." If you have DSL and are
required to use a User name and Password to access the Internet, then your ISP uses a PPPoE type
Internet connection. If yours does, you'll have to set up PPPoE from the
uncertain, contact your ISP to determine which type of Internet connection you have.
Using Static IP Addresses
Although not commonly used, Static IP addresses are sometimes used by cable ISPs. When you set up
your Internet connection for the first time, your ISP may have given you a specific IP address to enter. If this
is the case, then your ISP uses Static IP addresses. If yours does, you'll have to set up "Static IP" as your
Internet connection type, from the
determine which type of Internet connection you have.
I've tried resetting my equipment but I'm still not getting a dial tone. What can I do?
First, look for the Phone Port 1 icon displayed on the V-Portal LCD. If the icon displays, be sure your phone
cord is firmly plugged in to the green Phone Port 1 on the rear panel of the Vonage V-Portal, and that it is
disconnected from the wall jack that traditional phone service uses. Then listen again for a dial tone.
Tip: You'll typically use a standard two-wire phone cord with your V-Portal. For phone cord
recommendations, see
What kind of telephone cord should I use in the phone ports of the V-Portal?
If the icon does not display, look for an error message displayed on the LCD and follow the advice for the
error message listed in the
Why isn't the LCD backlight on my V-Portal lit?
Check that the AC power adapter is securely plugged into a working electrical outlet and into the power port
on the back of the V-Portal. Also, make sure you haven't previously turned the "Normal" or "Voicemail" LCD
brightness setting to "Off" (Click the Select> button on the V-Portal to get to the main LCD menu then select
Settings > Brightness > Normal or Voicemail on your V-Portal).
I can't send or receive data on my computer that's connected to my V-Portal. Help!
Either your Ethernet (LAN) connection or your Internet connection could be causing a problem.
First check to see whether or not the Ethernet (LAN) Port icon displays on the V-Portal LCD.
•
If the Ethernet icon appears, the Ethernet cable is properly connected between your V-Portal and
your computer.
•
If the Ethernet icon does not appear, check that the Ethernet cable is snugly connected to the
yellow Ethernet port on the back of the V-Portal and the computer.
If the Ethernet cable is properly connected and the problem still occurs, check to see if you're getting a dial
tone.
•
If you don't have a dial tone, look for an error message displayed on the LCD and follow the
advice for the error message listed in the
•
If you have a dial tone you might need to power cycle your computer or reconfigure the network
connections on your computer.
If the Ethernet Port (LAN) and Internet Port icons display on the V-Portal LCD and you are able to make
phone calls but you can't use your computer to access the Internet, you may have the V-Portal Parental
Controls enabled. Unless you've logged in when Parental Controls are enabled, the Parental Controls block
all access to the Internet including instant messaging services, email, web browsing, etc. If you don't seem
to be able to use any of your favorite Internet applications, like email or instant messaging, open a web
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
Web UI
of the V-Portal. If you are uncertain, contact your ISP to
V-Portal LCD Error Messages
V-Portal LCD Error Messages
Web UI
of the V-Portal. If you are
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