Troubleshooting - Jura ENA MICRO 9 User Instructions

7 Troubleshooting

7 Troubleshooting
Problem
Insufficient foam is
produced when the milk is
frothed or milk sprays
from the dual spout.
Coffee only comes out in
drips when it is being
prepared.
Water hardness cannot be
adjusted.
FILL WATER TANK
is displayed although the
water tank is full.
Grinder is making a very
loud noise.
is displayed.
ERROR 2
Other messages
ERROR
are displayed.
E If you were unable to solve the problem,
contact customer support in your country
(see Chapter 11 'JURA contact details /
Legal information').
52
Cause/Result
The dual spout is dirty.
Coffee or ground coffee
has been ground too
finely and is blocking
the system.
The CLARIS Blue filter
cartridge is activated.
The water tank float is
trapped.
There are foreign objects
in the grinder.
If the machine was
exposed to the cold for
a long period of time,
heating is disabled for
safety reasons.
–
Action
T Clean the dual spout (see Chapter 5
'Maintenance – Cleaning the milk system').
T Dismantle and rinse the dual spout
(see Chapter 5 'Maintenance – Dismantling
and rinsing the dual spout').
T Set the grinder to a coarser setting or use
coarser ground coffee (see Chapter 1
'Preparing and using for the first time –
Adjusting the grinder').
T Deactivate the CLARIS Blue filter cartridge
in programming mode.
T Descale the water tank (see Chapter 5
'Maintenance – Descaling the water tank').
T Contact customer support in your country
(see Chapter 11 'JURA contact details / Legal
information').
T Warm the machine at room temperature.
T Switch off the ENA with the On/Off button.
Contact customer support in your country
(see Chapter 11 'JURA contact details / Legal
information').