Troubleshooting - Winegard 2-WAY SATELLITE INTERNET SYSTEM Product Manual

8.6 - Troubleshooting

Symptom Troubleshooting
Stow the antenna and navigate back to the main menu. Press
the wrench (advanced user menu) and verify the antenna
heading.
Antenna searches in the wrong part
Verify the compass mode is set for desired operation.
of the sky.
If the compass is set for fixed heading mode verify that the
proper heading has been selected.
Stow the antenna and check antenna heading, compass
setting, GPS and pitch/roll.
Verify power to the modem and that it is connected to the
Winegard Indoor Control unit.
Verify that the cables are securely connected to the back of
the modem and are in the proper position.
Verify that the cables are securely attached to the base plate
of the antenna mount (outside) and are in the proper position.
System takes longer than 20
Verify that the receive cable to the LNB is securely fastened.
minutes to find satellite.
The LNB sticks out from the end of the dish when the antenna
is stowed.
Disconnect the RX LNB cable. There should be between 11
to 18 volts DC on the cable.
Stow the dish and turn the system off. Power cycle the
modem.
Verify that the system is searching for the correct satellite.
During the search, the satellite longitude is displayed.
System stops during the GPS
portion of the Initializing screen It sometimes takes several minutes for the GPS system to
(when power is turned on to the acquire the number of satellites it needs for proper positioning.
system).
"VAB or Tilt sensor not found" error
during system initialization. Power cycle the controller.
Verify that the TNC cable and connector are properly installed
System stops during Comm portion on the back of the Winegard Indoor Control Unit.
of the Initializing screen. This can
also show up as a BT No- Verify that the TNC cable and connector are properly installed
Connection Error during operation. on the base plate of the antenna.
Verify that there is 48 VDC at the TNC connector of the ODU.
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