Stolen Vehicle Recovery Service; Vehicle Remote Malfunction Diagnosis - Mercedes-Benz C-Class Operator's Manual

Stolen vehicle recovery service

If your vehicle has been stolen:
Notify the police.
X
The police will issue a numbered incident
report.
This number will be forwarded to the
X
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.

Vehicle remote malfunction diagnosis

With the vehicle remote malfunction diagno-
sis, the Customer Assistance Center can pro-
vide improved support for problems with your
vehicle. During an existing call, vehicle data is
transferred to the Customer Assistance Cen-
ter.
The customer service representative can use
the received data to decide what kind of
assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center.
You will see the following message in the
COMAND display: Roadside Assistance Roadside Assistance
Connected Connected. If the remote malfunction diag-
nosis can be started, the
Vehicle Diagnostics Received Start Vehicle Diagnostics Received Start
vehicle vehicle diagnostics? diagnostics?
the display.
Request for Request for
message appears in
Press the Yes Yes button to confirm the mes-
X
sage.
When the Vehicle Diagnostics Vehicle Diagnostics
X
Please Start Ignition Please Start Ignition
appears: turn the SmartKey to position 2 in
the ignition lock (
Y
If the Please follow the instruc‐ Please follow the instruc‐
X
tions received by phone and move tions received by phone and move
your vehicle to a safe position. your vehicle to a safe position.
message appears: please follow the
instructions received by phone and move
your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the
Vehicle Diagnostics Vehicle Diagnostics Active
If you select Cancel Cancel
malfunction diagnosis is canceled com-
pletely.
When the check is complete, the
vehicle diagnostics data. (Voice vehicle diagnostics data. (Voice
connection may be interrupted dur‐ connection may be interrupted dur‐
ing ing data data transfer) transfer)
vehicle data can now be sent.
Press the OK OK button to confirm the mes-
X
sage.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐ Vehicle Diagnostics: Transfer‐
ring Data... ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone.
Another function of the vehicle remote mal-
function diagnosis is the transfer of service
data to the Customer Assistance Center. If a
service is overdue, the COMAND display
shows a message about various special offers
at your workshop.
Features
message
page 157).
Active message.
the vehicle remote
Sending Sending
message appears. The
Z
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