Roadside Assistance Button; Call Failed - Mercedes-Benz C-Class Operator's Manual

To initiate an emergency call manually:
X
press cover : briefly to open.
Press SOS button ; briefly.
X
The indicator lamp in SOS button ;
flashes until the emergency call is conclu-
ded.
Wait for a voice connection to the
X
Mercedes-Benz Customer Assistance Cen-
ter.
After the emergency call, close cover :.
X
If the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.

Roadside Assistance button

To call Roadside Assistance: press but-
X
ton : for Roadside Assistance.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button : flashes while the call is active.
The Connecting Connecting Call Call
the multifunction display. The audio output
is muted.
If a connection can be made, the
nected nected message appears in the multifunction
display.
message appears in
Call Con‐ Call Con‐
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
current location of the vehicle
R
vehicle identification number
R
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction diagno-
sis, the Mercedes-Benz Customer Assistance
Center can ascertain the nature of the prob-
lem ( page 317).
Y
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a
Roadside Assistance call, if:
the indicator lamp for Roadside Assistance
R
call button F is flashing continuously.
no voice connection to the Mercedes-Benz
R
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The

Call Failed

Call Failed message appears in the
multifunction display.
To end a call: press the ~ button on the
X
multifunction steering wheel.
or
Press the corresponding COMAND/Audio
X
20 button for ending a phone call.
Features
313
Z