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Chapter 11: Troubleshooting and Service Tips
full discharge and charge cycle a few more times.
If the battery pack still does not charge to full, try using a
diff erent battery pack to confi rm that the problem is specifi c
to the original battery pack.
Only charge the battery pack in temperatures between 32°F
and 104°F (0°C and 40°C). For best results, charge the battery
pack at room temperature (68°F or 20°C).
Issue 2: The touchscreen does not respond accurately to
stylus taps.
Solutions: Try recalibrating the touchscreen. (See the section
in Chapter 3 called Using the touchscreen.)
If the device is not responding to stylus taps at all and you
are on the Today screen, look to see if the device is locked. To
unlock the device, press the Unlock soft key on the screen.
If the device is unlocked but the stylus continues to respond
inaccurately, close all open programs and reset the device.
(See Chapter 5 for instructions.)
Issue 3: During calibration, the screen does not respond to
stylus strokes or does not complete the calibration process.
Solutions: Check to see if there is something stuck
underneath the bezel. Use a microfi ber cloth to remove any
excess debris. Also check to see if there is damage or wear on
any area of the touchscreen. In case of damage, contact your
service center.
Issue 4: The Field PC runs slowly.
Solutions: It is possible that you have too many programs
running. Try closing any programs you are not using. To view
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