Troubleshooting - SCAN DSA 4 Instructions For Installation And Use Manual

8. TROUBLESHOOTING

Smoke:
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Insufficient chimney draught!
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Check chimney height. Recommended height is minimum 15 feet.
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Check if the chimney has the right dimension.
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Check if the smoke pipe or chimney is blocked.
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Check if the chimney has the right height compared to the surroundings.
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Wood with too high moisture content.
The wood burns too fast:
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Are the air valves adjusted correctly according to the instructions?
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Is the baffle cassette placed correctly?
Soot on glass:
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Is the combustion air valve adjusted according to the instructions?
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Is the wood dry and well-seasoned?
Creosote in chimney:
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Incorrect operation – insufficient air available for complete combustion.
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Is the wood dry and well-seasoned?
The insert surface turns gray:
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Over-firing: refer to the maintenance section.
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Clean the surfaces.
The fireplace does not heat:
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The wood has a high moisture content which results in most of the heat energy being used to
evaporate water. Use only wood seasoned at least one year.
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