Transferring Calls - Cisco 7920 Phone Manual

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Transfer a call without
talking to the transfer
recipient
Talk to the transfer
recipient before transferring
a call (consult transfer)
Transfer two current calls
to each other
(direct transfer) without
staying on the line
Redirect a call to your voice
messaging system
Tips
• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press
Transfer and then hang up.
• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again
places the call on hold.
• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.
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Then...
1. From an active call, press
2. Press Transfer and enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately
complete the transfer by hanging up.
1. From an active call, press
2. Press Transfer and enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately
complete the transfer by hanging up.
1. Scroll to highlight any call on the line.
2. Press Select.
3. Repeat this process for the second call.
4. With one of the selected calls highlighted, press
and press DirTrfr.
The two calls connect to each other and drop you from the call.
Note If you want to stay on the line with the callers, use Join instead.
Press to see iDivert and press it.
The call is automatically transferred to your voice message greeting.
You can use iDivert with a call that is active, ringing, or on hold.
to see Transfer.
to see Transfer.
to see DirTrfr
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