Advanced Call Handling; Picking Up Redirected Calls On Your Phone - Cisco 7920 Phone Manual

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.

Picking Up Redirected Calls on Your Phone

Call PickUp allows you to answer a call that is ringing on a co-worker's phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with co-workers.
If you want to...
Answer a call that is ringing on
another extension within your call
pickup group
Answer a call that is ringing on
another extension outside of your
group
Answer a call that is ringing on
another extension in your group or
in an associated group
Tips
• Pressing PickUp and GPickUp connects to the call that has been ringing for the longest time.
• Pressing OPickUp connects you to the call in the pickup group with the highest priority.
• If you have multiple lines and want to pick up the call on a non-primary line, first press
to the desired line, then press a Call PickUp softkey.
Cisco Unified Wireless IP Phone 7920 for Cisco Unified CallManager 5.0 (SCCP)
Then...
1. If the PickUp softkey is available, press it. (You might
have to press to see
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
1. If the GPickUp softkey is available, press it.(You might
have to press to see
2. Enter the group pickup code.
If your phone supports auto-pickup, you are now
connected to the call.
3. If the call rings, press Answer to connect to the call.
1. f the OPickUp softkey is available, press it.(You might
have to press to see
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Advanced Call Handling
PickUp.
GPickUp.
OPickUp.
to switch
37