Error Detection Displays - Bayer HealthCare Contour next User Manual

Error Detection Displays

The meter display screen provides information for test result,
strip, or system errors.
If there is an error the meter will beep 2 times. Follow the
on-screen instructions. Press the OK button if needed.
If you experience continued errors, contact Bayer
Diabetes Care Customer Service at 1-800-348-8100,
available 24 hours a day, 7 days a week.
For Result Above 600 mg/dL
or Below 20 mg/dL
(E22)
• If your blood sugar reading is under
Result Under 20 mg/dL, the "Follow Medical Advice
20 mg/dL
Immediately" screen will display and
Follow Medical Advice
the meter will beep twice. Contact
Immediately.
your health care professional.
Continue
• If your blood sugar reading is over
(E21)
600 mg/dL, the next screen will tell
Result Over
you to retest. The meter will beep
600 mg/dL
Wash hands or test twice. Wash and dry your hands well
site. Repeat test with
and retest with a new strip.
new strip.
• If results are still over 600 mg/dL,
Continue
"Follow Medical Advice Immediately"
is displayed.
60 ®
Strip Errors
(E02)
Used Test Strip Strip Upside Down
Remove used strip. Remove strip and
Repeat test with a insert correctly.
new strip.
A strip error displays if a used strip is inserted, the strip is
inserted upside down, or the wrong strip is inserted.
Testing Condition Errors
(E27)
Too Cold To Test Too Hot To Test
Move meter and strip Move meter and strip
to warmer area. to cooler area.
Test in 20 minutes. Test in 20 minutes.
Continue Continue
A testing condition error displays when the meter is too cold
or too hot to test.
System Errors
(E80)
Software Error Hardware Error
Turn off, then on. Turn off, then on.
If error persists, call If error persists, call
Customer Service/ Customer Service/
Support. Support.
A system error displays when either the meter software or
hardware malfunctions.
(E03) (E04)
Wrong Strip
Inserted
Remove strip.
Repeat test with
C N strip.
ONTOUR EXT
(E28)
(E64)
61