Repeating defects
Actions
Step 1
Measure the distance between defects. Is the distance between defects
equal to any of the following?
•
3.81 in. (96.8 mm)
•
1.88 in. (47.8 mm)
•
1.12 in. (28.5 mm)
Step 2
Is the distance between defects equal to 3.71 in. (94.25 mm) or 3.75 in.
(95.2 mm)?
Shadow images appear on prints
Actions
Step 1
Does the shadow image appear every two pages?
Step 2
Check the upper redrive for wear or damage.
Is it free of wear or damage?
Step 3
Check the transfer roller for surface contamination or excessive wear.
Is it free of contamination and wear?
Yes
Replace the imaging
unit.
Replace the fuser.
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Diagnostic information
41
4063
No
Go to step 2.
Contact the next
highest level of
support.
No
Go to step 3.
Replace the upper
redrive. See
"Upper
redrive removal" on
page
325.
Replace the transfer
roller. See
"Transfer
roller removal" on
page
312.