Error Codes On Scan Jobs - Toshiba E-Studio 5540c Troubleshooting Manual

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error codes on scan jobs

The error indications on scan jobs are done as follows:
On TopAccess log list, messages indicating the status are displayed.
On the touch panel of the equipment, error codes are displayed. See the listings below.
Error Code
Email
Wrong Job status
2C10, 2C12,
2C13,
2C20-2C22
Not enough memory
2C11
Invalid parameter specified
2C14
Mail size exceeded limit or maximum size
2C15
Disk access error
2C30-2C33
Failed to convert image file format
2C40
Encryption error. Failure to create a file
2C43
Creating a file was not allowed
2C44
Failure in making meta data
2C45
HDD full failure during processing
2C60
Failure to read Address Book
2C61
Terminal IP address unset
2C63
Terminal mail address unset
2C64
Failure to connect to SMTP server
2C65, 2C66,
2C69
Failure to send Email message
2C6A
Invalid address specified in From: field
2C6B
Problem Description
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Corrective Action
A system error has occurred during the sending of an
Email. Try it again. If the error still persists, contact your
service representative.
Complete any running jobs first before reperforming the
job in error. If the error still persists, turn the power OFF
and then back ON, and then try again.
If you are using a template, create it again. If the error
still persists, turn the power OFF and then back ON,
and then try again.
You are sending too many documents at a time. Send
them separately.
Complete any running jobs first before reperforming the
job in error. If the error still persists, turn the power OFF
and then back ON, and then try again.
This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning again. If
the error still persists, Use the normal PDF
format.When this error occurs in conversion other than
to a highly compressed PDF format, turn the power
OFF and then back ON. Then try to scan again. If the
error still persists, contact your service representative.
If the error still persists after reattempting, turn the
power OFF and then back ON. Then make another
effort.
Creating an unencrypted file was not allowed.
Configure the encryption settings and try again.To
create an unencrypted file, consult the administrator.
Make sure that the template setting is correct, and do
the scanning again. If the error still persists, turn the
power OFF and then back ON, and then try again.
Reduce the number of pages of the problem job and try
again. Check whether the server or local disk has
sufficient space in its capacity.
Turn the power OFF and then back ON. Try the
problem job again. Reset the data in the Address Book
and reattempt it. If the error still persists, contact your
service representative.
Ask your administrator to set the IP address of the
equipment.
Ask your administrator to set the Email address of the
equipment.
Make sure that the SMTP server is correctly working or
the SMTP server address has been set correctly.
Turn the power OFF and then back ON. Try scanning
again. If the error still persists, contact your service
representative.
Ask your administrator to check the SMTP
Authentication method or if there is an unpermitted
character in the Terminal mail address. Set the correct
SMTP Authentication method or delete the unpermitted
character in the Terminal mail address.
Error Codes 103