Error Codes On Scan Jobs - Toshiba E-Studio 655 Troubleshooting Manual

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error codes on scan jobs

The error indications on scan jobs are done as follows:
On TopAccess log list, messages indicating the status are displayed.
On the touch panel of the equipment, error codes are displayed. See the listings below.
Error Code
Email
Illegal Job status
2C10, 2C12,
2C13,
2C20-2C22
Not enough memory
2C11, 2C62
Invalid parameter specified
2C14
Message size exceeded limit or maximum size
2C15
Disk access error
2C30-2C33
Failed to convert image file format
2C40
Encryption error. Failed to create a file
2C43
Creating a file was not allowed.
2C44
Failed to read Address Book
2C61
2C63, 2C64 Invalid Domain Address
Failed to connect to SMTP server
2C65, 2C66,
2C69
Failed to send E-Mail message
2C6A
Invalid address specified in From: field
2C6B
Invalid address specified in To: field
2C6C
NIC system error
2C6D
SMTP service is not available
2C70
Problem Description
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Corrective Action
A system error has occurred during sending of an
email. Retry it. If the error still occurs, contact your
service representative.
When there are running jobs, perform the job in error
again after the completion of the running jobs. If the
error still occurs, turn the power OFF and then back
ON, and perform the job again.
Make sure that you specify the settings correctly and try
again.
You are sending too many documents at a time. Send
your documents separately.
When there are running jobs, perform the job in error
again after the completion of the running jobs. If the
error still occurs, turn the power OFF and then back
ON, and perform the job again.
When this error occurs by converting the Slim PDF
format, retry the scan. If the error still occurs, specify
the general PDF format.
When this error occurs by converting other than the
Slim PDF format, turn the power OFF and then back
ON. Then retry the scan. If the error still occurs, contact
your service representative.
If the error still occurs after retrying, turn the power OFF
and then back ON. Then retry it.
Creating an unencrypted file was not allowed.
Configure the encryption settings and retry the failed
job.
To create an unencrypted file, consult the administrator.
Turn the power OFF and then back ON. Retry the job in
error. Reset the data in the Address Book and retry it. If
the error still occurs, contact your service
representative.
Ask your administrator to set the IP address.
Make sure that the SMTP server is correctly working or
the SMTP server address has been set correctly.
Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
Ask your administrator to check the SMTP
Authentication method or if there is an illegal character
in the Terminal mail address. Set the correct SMTP
Authentication method or delete the illegal character in
the Terminal mail address.
Make sure that there is an illegal character in the
Destination mail address. Delete the illegal character
and reset the appropriate Destination mail address,
then retry it.
Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
Ask your administrator whether the SMTP service is
enabled.
Error Codes 89