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10. SERVICE
To obtain service:
1) Contact the official K-array distributor in your country that direct you to the service centre.
2) If you are calling for the service, have the serial number(s) of the unit(s) at hand for reference. Ask for
Customer Service, and be prepared to describe the problem clearly and completely.
3) If the problem cannot be resolved over the phone, you must return the unit for service.
4) You will be given an RA (Return Authorization) number for job tracking. Refer to this number on shipping
materials and in all correspondence concerning the repair. Shipping charges are the responsibility of the
purchaser.
Any attempt to modify or replace components of the device will invalidate your warranty. Service must
be performed by an authorized K-array service center.
Cleaning:
• Clean the product enclosures using only a soft, dry cloth.
• Do not use any solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or abrasives.
• Do not use any sprays near the product or allow liquids to spill into any openings.
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