Advantech AIMB-215 User Manual page 3

Message to the Customer
Advantech Customer Services
Every Advantech product is built with the most exact specifications to ensure reliable
performance in the harsh and demanding conditions typical of industrial environ-
ments. Whether your new Advantech equipment is destined for a laboratory or fac-
tory floor, be assured that your product can provide the reliability and ease of
operation for which the name Advantech is renowned.
Your satisfaction is our primary concern. A guide to Advantech's customer services is
provided below. To ensure that you receive the full benefit of our services, please fol-
low the instructions below.
Technical Support
We want you to get the maximum performance from your products. Should you
encounter any technical difficulties, we are available to provide assistance. Answers
to the most frequently asked questions are provided in the product documentation.
These answers are typically a lot more detailed than the ones provided over the
phone.
So please consult this manual first. If you still cannot find the answer, gather all rele-
vant information or questions that apply to your problem, and with the product close
to hand, call your dealer. Our dealers are well trained and ready to provide the sup-
port required for you to experience the most from your Advantech products. Most of
the problems reported are minor and can be easily solved over the phone.
In addition, free technical support from Advantech engineers is available every busi-
ness day. We are always willing to give advice on application requirements or specific
information regarding the installation and operation of any of our products.
iii AIMB-215 User Manual