Malicious Call Identification - Cisco Unified 8961 User Manual

Malicious Call Identification

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Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used with
these features:
Speed Dial
Directed Call Park
Call Pickup
Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored
line.
Related Topics
Call Park, on page 82
Speed Dial, on page 108
Malicious Call Identification
Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a
series of automated tracking and notification messages.
Trace Suspicious Call
Procedure
Press Report Caller to send a silent notification message to your system administrator.
When the silent notification message is sent, your phone provides both a visual and audible confirmation.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored
line is unavailable, the Line Status button changes to a normal speed-dial button.
Allows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button.
Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a
speed-dial button.
Indicator
Line is in use.
Line is idle.
Line is ringing. (Only for Call Pickup.)
Line is in a Do Not Disturb (DND) state.
Calling Features