Cisco Unified 8961 User Manual page 166

Frequently Asked Questions
Connecting and disconnecting the camera is easy and neither resets the phone nor disrupts the audio portion
of an active call. However, you may find connecting and disconnecting the camera easier if a USB cable
is used rather than directly removing and reattaching the camera to the phone.
Note that the Cisco wall mount kit contains a security mechanism which locks the camera to the phone.
Q. Not all calls present video on my phone. Why not?
A.
To see an image of the other party on your phone screen, the other party's phone must support video and
the other party must have a camera installed and enabled on the phone. During conference calls, the
conference system used during the call must support video conferencing.
Q. What does the Preview softkey do?
A. If you have a Cisco Unified Video Camera installed on your phone, you can press Preview to see the view
from your camera when you are not in a video call. Try using Preview before making video calls to help
set up and position your camera effectively.
What happens to video when I put a call on hold?
Q.
A. Video transmission is muted (blocked) until you resume the call.
Q. What do the different light colors on my Cisco Unified Video Camera indicate?
A. The colors indicate video transmission states as follows:
• Green: Your video is transmitting.
• Red: Your video is muted.
Q. How can I close the shutter on my Cisco Unified Video Camera?
A. Close the camera shutter by rotating the camera lens clockwise. Rotate counter-clockwise to open the
shutter again.
Q. Why does video from my Cisco Unified Video Camera appear too dark (or too light)?
Lighting conditions (such as windows and ceiling lights) within the camera field of view affect the brightness.
A.
Try moving the camera to see if the brightness improves. You can also adjust the brightness setting.
Q. Why does my phone not work ("wake up"), when it worked before?
A. If your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powered
down). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a
certain time. Your phone wakes up at the time your system administrator configured. You can press the
Select button to wake your phone up. Contact your system administrator to have the sleep and wake up
times changed.
Q. My phone played the ringtone four times in succession, but there is no call. What does this mean?
A. The phone is notifying you that your phone will power down (sleep) soon to conserve energy (the
EnergyWise feature). Your system administrator sets your phone to sleep at a certain time and wakes
(power up) at a certain time. Your phone wakes up at the time your system administrator configured, or
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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FAQs and Troubleshooting