Problems And Solutions; Power Problems; Front Panel Indications; Macintosh Printing Problems - Tektronix Phaser 360 Service Manual

Problems and solutions

Power problems

Front panel indications

Macintosh printing problems

Table 6-4 Power problems

All front panel
indicators remain off.
The printer does not
initialize upon
power-up.

Table 6-5 Front panel indicators and their meanings

Media tray indicates
empty when it is not.

Table 6-6 Macintosh printing problems

Image never prints.
Printer acts as if it is
receiving data, but
nothing comes out of
printer or it goes back to
"Ready" mode without
printing image.
Check to see if the printer is plugged in. Check the line power
fuses inside the power supply.
Check the power on/off switch.
If there is media in the tray, then check the media tray
microswitches (on the right side of the tray slot).
Check to see if the paper-empty flag is broken.
Check the media selection switches on the right side of the
paper tray.
Make sure that the correct Phaser 360 icon was selected in
the Chooser. Try printing the job again.
In the Chooser, switch background printing to off . Try printing
the job again.
Enable the Error Handler from the from panel menu Printer
Defaults - Error handler. If an error page is printed after
printing the job again, call the Customer Support Hotline for
further assistance. Please have the error page in hand.
If available, try printing to a black-and-white PostScript printer
(such as an Apple LaserWriter). If the file does not print on
the black-and-white PostScript printer, this may mean that the
problem may be application- or network-related.
Ensure that the print engine can print by pressing and holding
the rear panel TEST switch to print an internal test print.
Troubleshooting
Service Manual 6-43
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